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Announcement: Missing Scan Feature in Bitdefender Mobile Security for iOS
Hello everyone, We are aware that the Scan feature in Bitdefender Mobile Security for iOS (iPhone) has recently gone missing for users. This issue has been reported by users and acknowledged by Bitdefender Support. ✅ Current Status: The Bitdefender development team is aware of the issue and is actively working on a fix. It…
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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Latest SecurePass update brings smarter Autofill, security reports & more
The SecurePass journey has been a bit of a rollercoaster with its share of ups, downs, and challenges along the way. The latest updates bring meaningful improvements across the board and are designed to give users more control, a better experience and peace of mind. Below, you’ll find the highlights from the latest…
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New Scam Alert: Fake TradingView Premium ads resurface
Scammers are back at it, recycling their old tricks with a fresh coat of paint. This time, they’re abusing Google and YouTube ads to push fake TradingView Premium offers. The bad actors lure victims in with ads that look legitimate, promising steep discounts on TradingView Premium subscriptions. Once clicked, the ads…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Setup on windows SQL Server
Hello, According to your experiences, can the installation on Windows Server 2019 with SQL Server be done with the complete package of all modules? Thank you.
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Bitdefender destroyed my SD card's data
I was simply trying to edit my pokemon platinum save data, and i recently installed bitdefender. Bitdefender kept giving me an annoying pop-up notification about immunizing a drive (i still really want a way to turn that off) and it seems I accidentally clicked immunize drive instead of ****** off and now ALL OF MY DATA IS…
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Call Blocking_add multiple numbers
Hi, I have lots of manually blocked numbers in mobile call app (default google android app) is there any chance to add those blacklisted numbers to BD Call Blocking app? thanks!
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Can't Format SD Card after Immunization
Man, this is frustrating….. I stupidly let Bitdefender immunize an SD card and now, I can't delete anything from, change drive letter or even format it. It is now useless as I can find no way to remove the 'write protected' status from it. Tried a suggestion on here to change the drive letter and use Guiformat, but I can't…
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Galaxy Book Experience conflicts with Bitdefender Safepay secure browser
I have opened an official ticket with Bitdefender Technical Support (ticket no. 1010546612) to investigate the behavior of Safepay. Logs generated by Bitdefender’s Support Tool were submitted, including video recordings of the issue. After analysis, Bitdefender confirmed that there are no internal faults or corruption in…
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Issue with Bitdefender automatically logging out and disabling protection on certain Macs
Hello from Japan. I am using Bitdefender Total Security, but on certain Macs, I am automatically logged out of the app and protection is suddenly disabled. This happens about four times a week, and I have to log in manually each time. The affected Macs are Mac mini, MacBook Pro (M1 Pro), and MacBook Pro (M2 Pro), all…
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Linux
Specifically Linux Zorin but also others are being forced by Microsoft to seek alternatives especially as windows 10 dying but mostly because the battle against Bing & Edge & One Drive are time wasting - exhausting. Just want to turn on do my stuff & save where I want & not risk possibly having our data stolen by 'recall'…
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Bitdefender alert - how to respond?
I've had an alert saying that my profile (or similar) is on a website. When I try to access the website/ profile, it simply shows up as a GoDaddy domain request that I can register for free? Bitdefender have recommended I remove my profile…..but there's no profile (or website) to remove. Any advice on how I should proceed…
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UK HSBC App Incompatbility
I am unable to use the HSBC banking app due to Bitdefender. How do I exclude this app from Bitdefender? The particular issue is that I do not use the Google play store, and the HSBC app does not like Bitdefender because of this.
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No internet connection without VPN
VPN version 27.2.3.8(b) Windows 11 Randomly, when this computer starts it will show connected to wi-fi but no internet. I can access my LAN but not the outside internet. If I connect to VPN, internet connectivity is restored. When I disconnect VPN, internet connectivity remains. If the computer goes to sleep while VPN…
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Need to deactivate kill switch
i use windows 11 on a surface laptop. BitDef VPN connects for 5 to 10 seconds and then disconnects. I used different locations and still deactivated.deactivate. someone suggested to deactivate the kill switch but I cannot access the kill switch. How can access the kill switch? Is deactivating the kill switch the real…
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Why doesn’t SecurePass activate in Chrome, even with the extension installed?
I’m encountering a limitation with SecurePass that affects my workflow. While the extension functions within Microsoft Edge, I often need to work exclusively in Google Chrome. Unfortunately, SecurePass does not activate in Chrome, despite the extension being installed and visible in the extensions list. I’ve already…
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Why do I get "Forbidden - You don't have permission to access this resource"
Hi, I'm trying to enter an a hi-fi site named "hifis.be". I believe the physical store is in Belgium. Well, when I try to enter this site I get a message on the browser "Forbidden - You don't have permission to access this resource" 😮 But…I can enter and stay and navigate in the site, as long as it is in Dutch, if I change…
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How to remove Application.Hacktool.KMSAuto.B and Trojan.Generic.38264277 ?
Bitdefender was not able to disinfect them.
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Upgrade to Premium Security - Individual
As my Total Security - Individual and Premium VPN expires soon I was offered an upgrade to Premium Security - Individual. I finally got security plan to install but cannot get the VPN to install. it keeps saying not installed, I have tried a download a few times but will not work. I followed the steps indicated but all I…
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Minds.Park removal
Greetings, My Windows 10 PC has a malware known as a Chrome Extension Minds.Park. I've sent Bitdefender logs over two weeks ago. They lost the first logs, after I uploaded the logs again I got a generic answer to uninstall and reinstall my browser. I did that a month ago and it didn't work. They never shared what the logs…
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System scan after cyber event - hoping for help reviewing the log file
I just did a system scan and a cyber event and I am hoping someone can review the log file. There's a bunch of password protected files that are skipped in the scan. Any help appreciated from the community :) Log file attached.
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358,000 files skipped?
Windows 11. Running Bitdefender Total Security. Scan says complete, but files not scanned are over 358,000. Bitdefender says scan complete…….why and what's going on with that? I've been using Bitdefender for a couple years and my scans always totaled over 1,000,000 filles….. Uninstalled and reinstalled, but same results.…
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Big Problem with Upgrading to Premium Security Family plan
OK, I have Total Security Family Plan - did a chat with customer support to upgrade to Premium Security Family Plan. Was told to go ahead and buy the new one and then reallocate the devices and then turn off auto-renewal on the old plan. Guess What - THAT DOESN"T WORK. Can't activate the new subscription as long as the old…
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Misleading price when checking-out the product
When checking out the product I've selected, the price changes as in the first one is 540 RON without VAT, and afterwards is 745 RON without VAT. What is happening here?
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Feature Request: Bitdefender VPN Extension for Seamless Browser Integration
After reviewing various Bitdefender products and finding their capabilities outstanding, I am now focusing on Bitdefender VPN. It is available both as part of the Bitdefender antimalware suite and as a standalone product. I think Bitdefender should create extensions for Chrome, Firefox, and Microsoft Edge Chromium. This…
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Request for re-evaluation and removal from blacklist: http://www.gumuscaypen.com/
Dear Bitdefender Team, We are writing to request a re-evaluation of our website, http://www.gumuscaypen.com/. Our site was previously flagged by your service on VirusTotal. We have taken the necessary steps to conduct a full security scan, and we can confirm that the website is now clean and all potential threats have been…
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SafePay and VPN
VPN is active on the desktop but appears inactive in Safe Pay. I have made all the settings. What should I do?
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Bitdefender Android Scheduled Scans?
I see that most of the scans in the last week since downloading and installing Bitdefender from the Google Play Store, have been manual scans. Am I'm missing something or is there a setting for Scheduled Scans on my Android Smartphone?
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🧠 [Feature Request] Add Detection Engine for Malicious USSD Forwarding in Bitdefender Mobile
Hi Bitdefender Team and Fellow Security Enthusiasts, I’d like to suggest an important improvement for Bitdefender Mobile Security (Android) regarding USSD-based forwarding scams that are becoming increasingly widespread — especially in countries like India, Pakistan, Bangladesh, the Middle East, and beyond. 📌 The Problem…
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Installation impossible sur un des appareils
Pour renouveler Bitdefender total security j’ai acheté une solution pour 3 appareils. Pas de problème pour l’installer sur mon smartphone et ma tablette mais impossible sur mon PC. Le code serait inexact et avec téléchargement cela ne démarre pas. Merci de votre aide.
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How I can track my refund request?
Dear Bitdefender Support Team, I opened the following tickets three days ago regarding unauthorized charges made to my credit card account, but I have not yet received any response: Ticket number: 1010544821 Ticket number: 1010544804 I would like to kindly ask for an update on the status of my refund request and the…
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L'accès de Bitdefender à certaines données de votre compte Google
J'ai reçu un mail indiquant L'accès de Bitdefender à certaines données de votre compte Google va expirer Je voulais savoir quoi faire et comment. Est-ce un mail phishing? Merci pour votre aide.
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Bitdefender Keeps on making beeping sounds
Hello, I recently bought Bitdefender Total Security and after booting up and when doing things afterwards, my computer keeps on broadcasting single notes sometimes 2 notes and I cannot understand what is going on in the background and how to mute it. It never did this before installing it. Some advise would be very helpful…
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Any insights how to solve this error? I cannot setup email protection for an Outlook email address.
Every time that I attempt to set up email protection for my Outlook email account, I receive the following error: I've tried restarting but nothing helps.