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GIVEAWAY: Innovator's Quest - Join the Ultimate Challenge for Creative Thinkers
Calling all creative minds in the Bitdefender Community! We are excited to announce the Innovator's Quest – a contest designed to harness the power of innovation and insight from our community to drive the future of cybersecurity. 💡🔒 How to Participate Register in the Bitdefender Expert Community using your Central…
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Beware this Google Street View extortion scam: How scammers are using tech to terrify victims
"Hey, I saw you on Google Street View. I know where you live, and unless you send me money, I’m going to leak explicit photos of you." This is the chilling message some women in the Philadelphia area have received recently, marking a new and terrifying evolution in online scams: Google Street View sextortion. What makes…
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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admins @Alexandru_BD and @Mike_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and…
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[Ended] Tech Talk with ZONEofTECH: Join the AMA and Get Your Tech Questions Answered!
Dear Bitdefender Community, We are thrilled to announce a special ‘Ask Me Anything’ session featuring none other than ZONEofTECH, one of the top influencers in the tech world! With over 10 years of experience in the field, ZONEofTECH is known for their expert insights, in-depth reviews, and exciting coverage of…
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Welcome to Our New Anti-Scam Campaign: Let’s Fight Fraud Together
Online scams pose a bigger threat than ever. In the past few years alone, these attacks have grown in both number and complexity, with official reports indicating billions of dollars are lost annually to cyber crooks. The Better Business Bureau (BBB) reported that victims in the United States lost nearly $10 billion to…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Malware? Spyware? Hacked? Help please.
Hello! I am having a bit of a weird issue. I tend to leave my computer on and running witch I know isn't the best thing to do but It will sleep and lock. So I would walk away for a couple hours and even sometimes a day. I noticed a couple days ago multiple tabs were opened all at the same time by themselves showing my…
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Malware
Malware purporting to be McAfee has infected my laptop. I ran a full BD scan and it's still there. What to do?
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can't contact server.
DoDownloaded bitdefender yesterday as replacement for kaspersky. Unable now to connect to server. Use Firefox browser. My wife is on same home network and can connect. She has not yet downloaded bitdefender. Can you advise. Thanks.
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Virtual Locations
The user guide describes the use of "Virtual Locations" (and includes a screen shot) to connect via a selected geography - in fact it refers to 47 virtual locations. I have just purchase VPN Premium and there is no option marked "Virtual Locations", just Locations - which offers rather more than 47. Has "Locations"…
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Report Phishing Attempt
I find it discouraging that it is so difficult to report an email phishing attempt to the Bitdefender people. Maybe I'm missing it, but I can't find how to submit it. There should be a way to simply "forward" the email!
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Where to report Malicious/Harming undetected Files?
Good Evening/Day everyone, I got a Malicious File, its some kind of Ransomware wich deletes allmost all User Files, Removes the Mouse, Restarts the System. It runs via Command Line and got Detected by Advanced Threat Defence i think, but it was not able to prevent it from rendering the Sytem Unusable. There was no…
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Unable To Install Bitdefender Due To Unable To Delete Kaspersky Total Security. Any Help?
I just uninstalled Kaspersky from my laptop using the downloaded file from Kaspersky's URL https://kas.pr/kvrmvr as directed by tech support from Kaspersky. I ran the downloaded program kavremvr.exe . I took out all the installations of the Kaspersky modules one at a time with reboots after each one of them. I tried…
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Email Protection: Flag False-Positive "Dangerous" Emails
I have emails I get from a few subscription services (and in some case billing services) that I 100% know are safe emails. But Email Protection marks them as dangerous pretty much every time. Because of the volume of "dangerous" emails I'm getting which are not actually dangerous, I feel like the labels run the risk of…
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BEST Deployment for macOS HELP!
I've been struggling for months to get this working, and it just refuses to cooperate. Windows deployment was a breeze—I managed that without any issues. However, macOS deployment is driving me crazy. The Bitdefender guide has been completely unhelpful and, to be honest, very confusing. I’ve followed the steps exactly as…
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Bit Defender Password Manager
I have forgotten my Bitdefender so when I say I forgot my passsword it asks me for a recovery key. If I had one it would have been wrote down somewhere but I dont seem to recall getting one?
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Bitdefender Total Scan >50hrs
I've been running the Bitdefender Total Scan on a laptop that I rarely use and so far, it has taken >50hrs. is that normal? Note: I have put the laptop on flight mode as I was worried that there is an active malware. Also, the screen itself goes to sleep but it doesn't seem to be stopping the scan (at least scanned files…
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Support for Truecaller SMS,?
I installed Bitdefender just to discover that scanning-support for Truecaller SMS probably isn't supported. Is that true? In the Bitdefender app I read about Whatsapp, FB Messenger, Telegram and Discord. Any plans for adding support for more message-apps beyond these four? For example support for Truecaller?
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Introducing the Password Manager Shared Plan
Dear Community members, Many of those who openly expressed their opinion about the Password Manager in this forum felt something was missing from the service. And they were right. We are thrilled to introduce the latest Bitdefender offering—the Password Manager Shared Plan! Managing passwords has never been easier or more…
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The current Bitdefender version, build number link.
I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…
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Digital Identity Protection Questions
Greetings. I have used Bit Defender products for several years, but Digital Identity Protection is new this week. By following the suggestions around data breaches (30 going back over 10 years) and impersonation checks, my score went from 1 to 44. I have 633 services in my digital footprint. I spent the last two days…
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Risk alert does not make sense relating to supposed app install.
I have Bitdefender for Android installed and for the past two days the dashboard has alerted me to an app that has supposedly been installed that represents a risk. However, I have not installed any apps in that period. I run the scan and when it finishes it says it needs to scan again. Once the scans are completed it says…
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Temporary disabling via system tray icon
This is possible in all other popular security apps and really helpful to figure out malfunctioning or false positives. I like Bitdefender but this is the only thing I miss and only drawback.
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Windows installation of BD Family Pack over existing expiring BD install doesn't work
I have BD Total Security installed currently. It is expiring tomorrow. I purchased BD Family pack from NewEgg because the renewal price for my installed software is ridiculous. I've downloaded the new Family Pack version. When I try to install it I get the blue circle that runs for about 30 seconds (flickers a couple of…
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Access to https://www.googleadservices.com/
Hello, I recently switched from Norton 360 to BitDefender, and I am getting used to how this Anti-Virus and VPN works. One issue I can't seem to resolve is getting my VPN to allow access to "https://www.googleadservices.com/" For some reason, when I use Google Chrome and search for something, the first 2-3 sponsored…
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Quick And Easy Fix To Solve The Bitdefender VPN Error 12
i just found my computer to be disconnected and when i tried to reconnect it showed Error 12, my quick and easy fix to this was to: 1.turn off Bit Defender VPN, 2.go to settings and turn off Internet kill switch. 3.Turn back on Bit Defender VPN and then turn back on kill switch everything should connect and work again
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Safe Sites
When browsing, no sites show as safe or unsafe. I believe I have everything set properly.
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BD finding fault with a long time program
Recently, BD has been detecting an "infected file" and "malicious behavior" with one of my long standing programs. I am very sure that the file(s) and program in question are not malware or contain a threat to my system. So far I have been unable to stop this issue from reoccurring with BD . Any ideas? Thanks Latest…
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Bitdefender update interval setting not saved
I'm having the same problem now (10.16.2024) as someone else was having in January 2022. Any answer to this issue?
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how to connect via chat/online to somebody from Bitdefender to help me...
How do I connect via chat online to someone from Bitdefender to help me?
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BitDefender Total Security and command line scanner
Hello, does BitDefender Total Security include command line scanner? If so, what is the name and where is located.
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Password Manager: Why do I now have to keep entering in my password with each browsing session?
I have used Bitdefender Total Security and Bitdefender Wallet for several years, managing hundreds of passwords across various browsers (e.g., Chrome, Firefox, Edge, etc.). After turning on my computer, I was able to open a browser and log into my Bitdefender Wallet ONCE to allow access to my passwords for each website. I…
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I received an offer days before my license expired. Can someone check if this is a scam or a genuine
Consultation with the community or anyone who can respond. I received an offer days before my license expired. Title: Bitdefender - 🚀🌟 New Features, New Security! 3 Years to secure yourself Sender: Sales SoftSecurePROemail@e.podia.com Message Header: SOFTSECUREPRO PREMIUM SERVICE PROVIDER BITDEFENDER Message: Exciting New…
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Immunize a USB drive: what does it mean?
Sorry for this very basic question: if I immunize my USB drive, what happens?
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BitDefender Not Compatible With Windows 11 24H2
Hi, I keep being disconnected with the host. The current installation package in the cloud portal isn't compatible with Windows 11 24H2. The smaller download package and the epskit x64 abort with the same result. Its ridiculous there's no fix to the issue.
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Temporary disable Bitdefender via System icon or Profile
Hello, I use my PC for two reasons. The first one is my music studio, running software to compose and produce music. The second reason is connecting to my work at the hospital. I am very pleased with the Bitdefender software but when using my computer for composing and producing music I want to benefit form th complete…