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[resolved]Word & Excel 2010 Freeze
Hello I purchased bitdefender 2011 total security this week and everything is good after that i recently notice that it freezes word and excel 2010 access works , project works , powerpoint works !! it freeze the pre-main screen when modules and plugins loading ,, this problem in two computers , one use office 2007 and one…
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[resolved] System Tray Warning - But No Current Issue?
The system tray icon shows the red warning triangle and the mouse-over "WARNING - 1 issue is affecting the security status of this PC". However, when I open BD the main screen "security status" says "No security issues affect the status of this PC". So what is the issue which the system tray warning is telling me about?…
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[resolved]Bitdefender Can't Remove Usb Virus !
Hi when I put USB and scaned it BD detect virus and show report (2 virus deleted) but when I open USB the virus still in USB !!!! I note this case with many virus (BD detect virus and shown deleted virus but they still in USB) note when I do deep system scan no virus detected and also DrWeb cure IT didn't detect any virus…
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Instability In Safe Mode
Hi Bitdefender is highly unstable in Safe Mode and its services becomes in-responsive within a minute or two after booting. Also Real time protection status conflicts with the security issues status. I also note that Bitdefender services are already stopped in Safe Mode as only Start button is highlighted,checked from…
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Impossible To Set Advanced Settings In Antivirus Tab
Hi, 1. when open the advanced settings tab and go to AVC, I check "Active Virus Control is enabled" and set its level to 'critical' I click OK and close the tab. When I come back I see the level is set to high. How can this happen? What's the remedy? 2. when I open the advanced settings tab and go to IDS, I see 'Intrusion…
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[resolved]Threat Scanner
From other topics I understand that the treat scanner is updated every so often which is good of course. However in doing so it fails to clean up older versions. In folder C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner I get a new folder every day, while the old folders remain there, each of them with…
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Bitdefender Scan Crashed Xp
I was on the internet the other night, I was on Wikipedia looking up something for school and Bitdefender started popping up that it had blocked a virus etc. Then it started saying SVChost was infected?? I accidentally blocked Iexplore - which put it on the untrusted applications list, but then I put it back on the trusted…
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Search Advisor
Search advisor is not working if i search using any search provider. But other way....if i search directly in the address bar of any browser, search advisor is working. Is there any patch available to solve this issue? As i am using BitDefender total security 2011 product. Kindly let me know...
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Where Are The Chosen Exclusions Stored For Bdis 2011
Are the selected exclusions for an AV scan stored in an XML file and if so where/what file ? Thanks....TRinAZ
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Real Time Protection Is Disabled
Hi Dan, I left my computer unattended for to run and get the car fixed. BD ran a Deep Scan, which was successful. I checked the Update tab when I got back and saw the Virus Signatures was Zero (0). After the reboot Real time protection failed. I have been having this same problem for weeks. If I disable automatic updates,…
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Media Player Classic Stop Working When Install Bitdefender
My PC is running Windows 7 x64 Ultimate and I'm using Bitdefender Internet Security 2011. Before installing Bitdefender IS 2011, Media Player Classic run ok, everything fine. But after I installed Bitdefender IS 2011, Media Player Classic stopped working and I got the error. Problem signature: Problem Event Name: APPCRASH…
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Auto-logon Scan Runs Every Time?
I scheduled Auto-logon Scan to run once, and now every time I reboot it runs. Looking at the Schedule it says it is off. Am I missing something? Also, BitDefender's icon doesn't always show in the system tray. Why is this? Lastly, why was my "Enhancement Request" thread removed w/o any clarification or message?
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Antivirus And Firewall Off!
Hi I'm using Windows & and the message center says that my antivirus and my firewall are off but when I check BD seems to be OK!So whats going on?
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Remove Password In Antivirus
i forget my antivirus password please help me to recover
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Scan Status Screen
I'm currently evaluating BitDefender Antivirus 2011, after several years with another AV tool, Vipre. The functionality of BD is impressive; I particularly like the ability to define and schedule custom scan types, and to include (or not) scans of mapped network drives. However, there are some things I am having trouble…
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Scan Stuck
My scan is stuck on Z:/ and it says esimate 1 min and been like 3 hours how can i fix
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[resolved]Services Not Responding Win 7
Hi There, I've just upgraded from 2010 to 2011 on Win 7 64 bit, did a fresh install of Windows as I prefer doing the new install of AV that way, since install services for 2011 are not responding. Looking for any advice I can get on this, I have sent machine logs as requested. Many thanks, Toddius
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[escalated] Enhancement Request
I'm not sure if this is the appropriate forum for enhancement requests. If not, apologies. I think this product is great -- it is easy to use, has an extremely accessible interface, and is quite user-friendly. Nevertheless, I'd like to request a software enhancement, if possible, to make the results pages user-friendly and…
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Antivirus False Positives?
I got an alert saying that antivirus detected issues; the yellow triangle w/white exclamation mark was showing. I then ran BitDefender's virus scan on my hard drive. It came up with nothing...nada. What would cause false positives? Intel Mac w/OS 10.5.8.
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All Java Apps Blocked! (not When Game Shield Is On)
First off all ..sorry for my bad english! After days of trying and trying I finally decided to submit my question so I really hope you guys can help. I am using Bit defender antivirus 2011 (64b) on a computer with windows 7 premium 64b. This computer is used to run a special radio application. This application is only used…
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Z: Scan
Done a search, no occurances of 'z:' Google shows a cache of same problem but can't seem to access through forums? I have a permanent scan on z: that i can't stop .. I force close it is keeps carrying on over and over ... any ideas? Cheers WT P.S Yeah I don't have a Z: drive
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Programs Using Bitdefender Scanner
What do I put in for the "Parameters" and what exe file to I use to locate the AV scanner since I want my programs using bitdefender to scan the files while its doing thier job. What I'm trying to explain in picture :
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Rootkit Scan Not Functional
I created the task for Rootkit Scan only and check only "Scan for Rootkits" and "Scan for Viruses" which is already checked by-default (and can't be unchecked) in Scan level. But when I run the task, it scans only for viruses and didn't scan for Rootkits. Also it didn't display "Scan for hidden files and process" instead…
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Cannot Disable Real Time Protection
I am trying out BitDefender 2011. Last weekend, I installed Windows 7 Ultimate 64-bit on my computer (Asus P5K SE MB) and installed the trial version of BitDefender 2011 (I had been testing BD 2011 with Windows XP, and decided to see how it worked with Windows 7). The problem is that anytime I try to unclick the real time…
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Wilcom Won't Run With Bitdefender
Since I installed BitDefender Total Care2011 (2 days ago) onto a computer running Vista. I can't run my Wilcom digitising software. It runs with a USB security device (dongle) Is this a known problem? Does anyone have a fix? I've sent the SYSDUMP report as requested. Obviously I can take Bitdefender off, but have bought a…
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Bit Defender Security Center
When BD Security Center is closed while in "Expert Mode", and then opened, the BD Report Wizard reports "Bit Security Center has encountered a Critical Error" . When the Report Wizard restarts the Security Center, the same problem occurs. The only way to get out of this loop is to change the mode to either "Basic" or…
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Bdagent Failed To Start (side-by-side Configuration Etc.)
My bitdefender 2011 is not starting for some reason. When I try to start bitdefender, I get the following error: "C:\Program Files\BitDefender 2011\bdagent.exe The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe…
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I Stop My Support Request!
Sorry, this post is not a new topic, can't delete, so must be here: http://forum.bitdefender.com/index.php?sho...mp;#entry108444 I decided to stop my support request to figure out the issues I was posting in this thread. What you ask or plan (mail), seems a full time job and you always accuse other applications (TuneUp,…
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Bitdefender Svserv Stops Unexpectedly
Hi, Today my SVSERV stopped unexpectedly according to the Event Viewer in Windows 7. I tried reporting the problem via the 'Hilfe & Support' but that hangs in the 'Werkzeuge werden ausgeführt'. So all that remains for me is reporting this via the Forum. Below are the details. Regards Paul Sinnema. Log Name: System Source:…
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Windows 7 Updates
My windows 7 Professional updated today with 21 new updates, as a result bitdefender started flagging a PureSync .exe file as a virus. It is not. It had been running on my computer without any problems until the windows 7 update. Puresync is a file backup and Sync App by jumping Bytes Software. I excluded some of the .exe…