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[resolved] Auto Scan Issue
Whenever the system is boot up or resume from Hibernation, the pending issue for AutoScan is displayed although I postponed it permanently.
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Malfunctioned Immuniztion From Pop-up
Kindly see the attachment that I immunized the USB Stick from the Pop-up when it is inserted, and then I check the immunization status from the Windows Explorer by right click on the USB Stick i.e from the contextual menu, the Bitdefender still show that the USB Stick is not immunized and the text "Immunize this drive" is…
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Contextual Scan
Hello, My system scan just finished, and found a number of items that were password protected. Antivirus 2013 suggested I do a "contextual scan" for these items. Searches of the help documentation cannot find anything about the contextual scan. Any ideas where I can find a description of what this is, and how to run it?…
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Unable To Clear Av Event.
I've tried to clear the Antivirus event "Autoscan status changed". It currently is on and shows a green dot next to this event message. I've clicked all messages in the even log and even deleted them all. I've also done a reboot after this and still the single event will not clear. What am I doing wrong? Thank you for your…
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Bd Antivirus Scanner Has Encountered An Error
the last 3 system scans have produced the same error caption. The caption appears at 1-5 minutes left to go and the scan does not complete. Caption says ... "Bitdefender Antivirus Scanner has encountered an error. If the problem persists please contact your local Bitdefender representative". I am more than a little…
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[resolved] Usb Immunizer Error
Whenever I try to immunize the USB Stick from the contextual option, error occurred. Kindly see the attachment.
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Message Boxes Ref Root Certificate- Annoying
Hi I have recently purchased AV 2013 When I start thunderbird or Firefox I get a message saying the following- You must close Firefox, Thunderbird and Opera in order to install the Bitdefender Root cerficate. Click OK to automatically close them and install the certificate. How the ###### do I resolve this. Its very…
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Bitdefender 2013 Turning Off
Well I had 2012 and it was being turned off and when it was, the internet was not working with the Windows 7 error message saying no antivirus. So I installed 2013 a couple days ago, and it worked fine until this morning. The internet stopped working and it turned off with the Windows error message again. Then it shows as…
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Will Not Complete A Full Scan
The second time in less than five months BitDefender has become a problem for me. Different story, however. I've been a loooong time customer and am getting frustrated with it. Quick scan works. Full scan fails. I am PM'ing Support Log to Christian. Thanks in advance.
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System Is Not Virus Free Contact Support
i have the same problem... i will do the steps and will pm you the file thank you
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I Really Dislike..........
I really dislike that you removed the update progress counter with an annoying animated circle going round and round. I like to see progress so I know how long it will take. Why did you remove it? It's akin to Microsoft removing the network indicator animation like they don't want you to know when you have data…
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Readyboost A Threat?
Why is readyboost perceived a virus to bitdefender?
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[resolved] Problem With Active Virus Control!
Hi I have problem with active virus control And when you close the program from the x back mode Active virus control to normal I want the aggressive does not accept " /> My program is BitDefender Internet Security 2013 Build 16.0.16.1349 This explanation of my problem: http://up.m09m.com/uploads/13422798491.swf
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Autoscan Disabled And Re-enabled
Without really doing anything, I am having a problem with the Autoscan being disabled, then about 20 minutes later it turned itself back on. This is the 3rd time its happened, and I'm not sure what is causing it. I've attached a picture of it, but I've deleted the previous instances thinking they were nothing.
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Buffer Overflow Problem Caused By Conflicker Worm
In my office the network is infected with Conflicker worm which at intervals try to intrude in to the system, although fails to do so, but at that moment when it try to do so, Windows Generic Host Process error occurred and in the Windows Error Reporting the error is displayed as "Faulting application svchost.exe, version…
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Active Virus Control
Hey, I recently bought Bitdefender Total Security 2013 and put it on my Windows 8 Pro 64bit computer and the Active Virus Control setting stays at Normal. I slide it to aggressive and close the window and when I go back to the settings its back at normal. Reinstalled countless times and used uninstaller. Sent off a report…
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On-access Scanning Is Disabled
Hi, I keep on getting a issue where "On-access scanning is disabled". When I try to fix it fails. Can someone please help me out. Thanks, Ash
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[suggestion] File Exclusion
Im working in a couple of .exe files that keep popping up as threats, i take the time and place them on exclusion, but when i copy them somewhere else they go to quarantine again. here´s my suggestion, make a button so i can make them excluded from the antivirus on the same alert windows that gives me the option to…
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[resolved] Bdis 2013 Block Webpages
Hello. BDIS 2013 prevent from loading http://www.efts.ro and default access webpage of my router http://192.168.0.1. If i uninstalled BDIS 2013, i can access this pages. What could be the cause of this problem ?
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Rescue Mode
Hi, A great improvement on my earlier 2010 version. I installed 2013 BDIS and it ran an initial scan. BDIS then found 40 items it could not deal with and asked me to restart the PC in Rescue Mode. After this BDIS came up with a Linux looking menu that I had no idea what to do with. Could somone write a walk-through on…
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Last Scan Day Count Different For Admin User
I am the only user of my computer and I am also the Admin user. I typically sign on as standard user and then log on as Admin only when necessary. My BD Antivirus for the Admin user shows last scan as today and for the standard user shows 3 days ago. It doesn't seem logical for them to be different as the computer…
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Av Excluded Processes Not Being Ingored
Using BDTS 2013. I have a file that BD detects as infected - virus name:Application.Crack.PDE I know what the file is for and do not want it touched by BD. So in AV settings, the file has been added to "Excluded Files and folders" and to "Excluded processes", and is also ALLOWED in Firewall settings Application Rules.…
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Bit Defender Antivirus 2013 Trial Version
Hi, I have installed the Trial version of Bit defender Antivirus 2013,and am trying to exclude some files and folders and ther options to do that are greyed out.Is that because it is the trial version and the full version has the capability? thanks
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Usb Immunizer Problem
[resolved] Usb Immunizer http://forum.bitdefender.com/index.php?showtopic=35329 Quote from stagedoor in the thread above. "I have noticed that immunizing a USB removed the identification name given to the USB device and will not permit a name change after - so all USB become "Removable Disk" instead of the unique name…
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[escalated] Rescue Mode Self Protection
Rescue Mode Self Protection The files that are used in rescue mode are easily deleted. This is a very important scan and should have the same level of self protection that the rest of the Bitdefender program has.
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Aol Does Not Connect To Internet
I just recently installed Bitdefender on three windows 7 machines. Everything is working well except on on machine that I use the AOL program on. When I try to login, it does not find it's connection. I can go to AOL.com but the AOL program does not allow me to connect.
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Bd Says: 804 Files Could Not Be Cleaned, Also Bd Updated And Asked For Reboot Many Times Today
I'm having a couple of problems. Problem number 1. I bought BD yesterday. I did a full system scan and 20 malicious/threatening cookies were removed, but BD sayd: 50 items could not be cleaned. Your system is not virus free. Today, after I did a full system agressive scan, 2 treatening-cookies are removed. But BD also…
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User Critical Problem Message Interface Issue?
I am a new BD 2013 user. Recently the BD user GUI interface displayed a message in a red background to the effect that I hade a critical problem and action was required. There was no indication of what the problem was or what to do to resolve/troubleshoot it. If I placed the cursor over the message or on the tools in the…
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Excessive Full Scan Time
"BitDefender has a feature called SmartScan, which decreases the duration of the scan by adding clean files to a cache so that they will be skipped at the next scan if the files have not been accessed or modified in any way. If a file that is already present in the cache is accessed, then it will be removed from the cache.…
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Virus Scan And Windows Xp Password Issue?
I have been using Bitdefender Antivirus 2013 for a month or so now, works great and on each scan usually finds what it calls 30 or so infected items (mainly cookies), I had to put a password on Windows XP as we have a 4 year old grandchild and she loves to play games on the PC under my supervision but as I have seen her…