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Add Key To Bitdefender Central
I upgraded Antivirus 2015 to 2016. I still had 200 days left but when I logged in AV 2016 it said I do not have a subscription. I tried to add the key to bitdefender central and it says i already have a subscription to an inferior or superior product. I do but this subscription already has 3 other computers tied to that…
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2015 Uninstalled, Tried To Install 2016
Wanted to get 2016 so uninstalled 2015 (even though had 2 months left to go). Tried to install 2016 but was told Bitdefender could not uninstall McAfee I'd uninstalled McAfee ages ago and cannot find anything of it What to do?
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Bitdefender Total Security 2016 Never Get Installed
I have downloaded installer for bitdefender total 2016 after some time download fails of no reason,i have good internet speed ! . Some times downloader takes only .1 mbps speed ! offline installer says remove kaspersky and try again . And i dont have kaspersky
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Support? Hello?
Can someone please advise why it is so difficult to get support to READ what they are sent? I have two open tickets with requests for information about VALID licences that are not recognised by the app on the page where you enter your old key and you get issued a new one. I have sent screen captures and a LOT of…
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Upgrade From Total Security 2015 To 2016
I just upgraded my 3 laptops from Total Security 2015 to 2016. I tried following the online instructions, but they didn't work. I called customer service 3 times and finally got a method that works. All 3 computers have Windows 7 64bit. I had to uninstall Total Security 2015 from all computers per online instructions. I…
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[same Problem]immediately After Install, Internet Connection Lost & Firewall Turns Off
I exactly same problem with another topic. I have formatted SSD and installed Windows 10 Pro 64bit. And then, I installed Bitdefender Total Security 2016. I haven't installed any anti virus software before. It was OK, no problem before install Bitdefender 2016, but right after install Bitdefender 2016, I can not connect to…
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Will Bdts 2015 Automatically Update Itself To Bdts 2016?
I suspect that I already know the answer.. but might as well ask to be sure: Will BDTS2015 update itself to BDTS2016 through the AutoPilot update process? if not, will both versions be supported for the remainder of the BDTS2015 license period? If I do a manual uninstall+install, which uninstall tool should I use to remove…
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Total Security Won't Accept Activation
I purchased Bitdefender Total Security 2016 yesterday, activated it as per your email, and downloaded it from Bitdefender Central. I then installed it, updated it, and ran a scan. Today I have turned on my computer and instead of the red icon in my system tray, there is a greyed out icon displaying the message that I need…
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Fast Start Up To Slow......
Yesterday moved from bdis 2015 to 2016. Installation went well, looked good, restarted as requested ok. Restart was "normal" speed. BUT, every restart or start since from fresh takes over 2 minutes to get to the hello screen on Windows. Considering that it used to take 25seconds before bdis change! Boot drive is aSSD.…
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Upgraded To Is 2016 And Windows 7 64 Bit Is Unstable
When I noticed the 2016 version of the Internet Security was available, as in prior years, downloaded the new version and installed it on two i7 Intel windows 7 64 bit systems. Neither system was stable after doing the upgrade. I'm glad I had issues with my second key for my 3 additional systems not being recognized by the…
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I Need More Details About Installation "on Another Device"
In the installation guide of any Bidefender 2016 sotfware, the instruction for installing "on another device" is: "Type an e-mail address...,then click SEND." (I'll use my address) On which device shall I accept the mail ? (I assume the target "another device") What are the details of the procedure now ?
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Bitdefender Won't Stay Activated
I bought Total Security 2016, downloaded and installed it, no problem. However, every time I reboot my computer, the icon in the tray is grayed out and says to log in to activate. I can log in, but it doesn't activate. Since I bought 2016 and did not upgrade, there should be no need for this anyway, since the old security…
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Stuck On Ver 20.0.18.1036
I am on ver 20.0.18.1036 despite doing manual updates. How will I get the newer .1037 and higher? Don't make me un-install and re-install. Seems like a hassle and so unnecessary.
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Antivirus Plus 2015 1 Year/3 Machines Now On 2016 Gotton One Machine Only, Really?)
Hi, anyone from the team/staff here to help me?) Just saw that 2016 came out, not calculating that you could have changed activation structure. So i uninstalled 2015 and installed 2015, key was ok for the left 280 days, but it is a key for 3 machines 1 year. Same procedure with 2016 on second machine, no activation…
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Product Activation
Renew about a month ago to internet security 2016 (have the order number available), but when adding another computer something went wrong (I suspect that it had to do with the changing of my email accounts). Now it is not recognising my previous legal status and prompt me for and activation code (which I don't have).…
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How To Install Bis 2016 On To Another Pc - 3 Device Licence
Hi I have BIS 2016 (3 device) installed on a PC with Windows 10. It shows on correctly my Bitdefender Central. Under 'My Subscriptions' it shows as BIS 2016. Devices 1/3. There is also a big '+' sign. I now want to install Bitdefender 2016 on to the Windows 7 PC - using the second licence. Do I login in to my Bitdefender…
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Cannot Download Or Install Purchased Application
I purchased BitDefender Internet Security 2016, 3 licenses, 2 years, on 9/23/15. The email I received had a non-functioning link to a download and install from central. The link was not a valid link. Did not even have a top level domain! I opened tickets with Avangate and Bitdefender. After a few days, Avangate responded.…
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Trial Ended As Soon As I Installed Bitdefender And Uninstalled My Previous Av
Is there a problem with Bitdefender trials? My trial ended as soon as Bitdefender uninstalled Kaspersky. Also, is there no customer service on weekends?
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No Activation Code, Cannot Add Licenses Pack To Central
Hello, Monday 28 IS2016 bought 2 packages (1 package of 5 licenses and 1 package of 3 licenses). In the emails you sent us did not arrive until today the activation codes. Finally I could create an account in Central and through the same account could install the 5 licenses package 5. But when I add to my account Central 3…
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Adding License Key To Subscription Problem And Login Problem
Respectfully, I have two bitdefender Internet Security license keys, two per one-for one PC , two days ago when I was going to upgrade to that 2016 one, I saw that I was not able to add one of my license keys to my subscription, after downloading the BIS told me that my subscription is terminated!!meanwhile it has over 305…
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Trying To Upgrade Internet Security...
I am trying to install Internet Security 2016 using central.bitdefender.com with no success. I clicked on the "My Subscriptions", then on the "Activation Code" and I pasted my old activation code (with ~700 days left) and only got the message "The key you've entered is invalid". The "Install Bitdefender" button leads to…
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Can't Install On Windows 10
Hi I can't install Bitdefender IS 2016: * Log into central.bitdefender.com * Click Install * Installer Downloads * Run installer (as admin) * Installer downloads package * When it gets to 100% it disapears then nothing else happens * ping bd.bdnc.net gives a response (average 88ms) * http://nimbus.bitdefender.net/ gets…
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No Email With Install Links Sent To My Email
hi, Purchased Internet Security 2016 and logged into BD central to download an install file. entered email address for the installation file to be sent but the email does not get sent to my email. I tried few times. I need the license details and the install file. Also unable to submit a support ticket. The form won't…
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Not Fanatical - But Certainly Worried
Hi I have a Windows 10 64 bit OS with BIS 2015 64 bit. All is running very well. I have been largely 'put off' by so many (in my view) negative posts on this forum that I have decided to delay the upgrade to BIS 2016. In my view, it is inevitable that no matter what malware prevention software you are using, there will be…
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Why Does Spybot Have To Be Uninstalled
Downloaded the 30 day trial with a view to purchasing Antivirus 2016 plus During installation Bitdefender uninstalled the Bitdefender free version - fine - and Spywareblaster -ok can live with that - but then it wanted to uninstall Spybot S&D a trusted progam I've used forever it is not set to give real time protection and…
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License Nightmare 2
I purchased 8 x Total security 2016 packages giving me up to 24 devices protection for 1 year. I clicked the activate option in the email and ended up in central which only showed me i had 1 licence and only 3 devices it may be installed on. No problem i installed it on 3 devices. I clicked on the second licence and…
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Unable To Install Av Plus 2016
I purchased AV Plus 2016 directly from bitdefender.com. I have been unable to install it on Windows 7 64bit. I downloaded the install file from inside central.bitdefender.com. When I double-click on the install file, nothing happens. No installer starts. The same occurs if I download the AV Plus trial directly from…
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Bitdefender 2010 Key
Hi, I have an active Bitdefender 2010 Key. I tried to put that code on the Bitdefender Central in order to get a 2016 suscription. The problem is that every time that I try to do so, Central says that my key is invalid (but it works perfectly and it's valid). So, due to this problem I can't transform my Bitdefender 2010…
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Bis 2015 To Bis 2016
I am currently running Bitdefender Internet Security 2015. Will this be upgraded automatically to BIS 2016 at some point or we have to do it ourselves? When will you guys push BIS 2016 to BIS 2015 users?
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Licensing Nightmare
I purchased 8 x Total security 2016 packages giving me up to 24 devices protection for 1 year. I clicked the activate option in the email and ended up in central which only showed me i had 1 licence and only 3 devices it may be installed on. No problem i installed it on 3 devices. I clicked on the second licence and…