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Re Bitdefender adverts.
I have recently purchased Bitdefender, whilst browsing the Internet I keep getting Bitdefender adverts popping up which is really annoying. Is there a way to stop these ads especially as I already have Bitdender. If someone can help would be much appreciated. thanks
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is there a phone number to bitdefender for customer help?
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Getting Sick of Bitdefender Scanning Portable Flash Drives Every Time My Laptop Wakes From Sleep
Is there ANY way to stop this?? I cannot seem to turn off Bitdefender scanning my portable flash drive every time my laptop wakes up from sleep, it is EXTREMELY annoying. I have already gone in to Dashboard>Protection>Antivirus>Settings>Scan Flash Drives>Disable and NOTHING. It did no good, it STILL insists on popping up…
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Certificate Issued By "Untrusted Bitdefender CA" Prevents Downloading Emails. Any Help?
When I open outlook I get the message below. I am unable to delete this and resetting my emails accounts has no effect. I can send emails but not receive them. How can I reset this certificate issue. Many thanks in advance for your help.
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Outlook won't start with bitdefender add-in
Fixed. My desktop version of outlook 365 won't start when the bitdefender add-in is active. What can i do to fix this?
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Ticket from Chat 1009894224
Hello May I have a respond about my case? Thanks
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Refund Request
ticket: 1009915662 Requested a refund and asking for an update. I already bought a subscription through Bitdefender Internet Security the day before. This account was unknown to me till I got the bill so I removed auto renew and removed the account webmaster@allthingsweb.xyz. I wouldn't doubt if there is another auto renew…
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Scanning Device "in background" makes my computer unusable...
I use an external hard drive from time to time. Every time I plug it in I get "Bitdefender scanning devise in background" and then all open items, mouse and keyboard are inaccessible for AGES… I would prefer NO scanning. or if it must scan, I want a timer showing its status. Also, from these conversations, there is…
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What does a 'blue line' across an email mean?
I get a 'blue line' from left to right across certain emails, when I click on it it disappears. This line appears mostly on bank emails or purchase emails. When I get the email Bitdefender notifies me in a small window 'Suspicious Activity', that the email is not directed where it should be. I know at one point my…
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contact
i have tried phoning you a number of times and the line is dead
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Eneable PowerShell to load module
Hello! I'm having trouble when working with PowerShell. I'm unable to execute Az commands (i.e : Get-AzResourceGroup) I receive an error and a notification from BitDefender (attach file). Is there any solution for that?
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HOW TO TRACK TICKET ??!!
Its 2022 now and still no answer or solution by bitdefender team to the "MOST DIFFICULT" task of providing a link on bitdefender central account for the customers to track the status of their open tickets. I have an open ticket for being charged twice for my VPN. Now how do I track the status of it ?
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How do i fix this?
It's been 30 minutes
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Cannot connect Win 11 PC with an Android Windows Phone Link
Cannot connect my ASUS Win 11 PC with a Samsung S22 Android using Windows Phone Link. It works periodically then disconnects and I cannot connect them. Is Bitdefender / VPN the issue?
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Way too many Pop Up
I'm a paid subscriber and in all honest every time your product blocks a brute force attack it feels the need to send me a pop up saying it did so (see first screen shot). Guess what I paid to have you do this, and do not need you telling me you did do it! I have shut off ALL the notifications ticks (see second screen…
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Internet stopped working on two Windows Machines (BitDefender Family Pack (BD Total Security
08/01/2025 (Wednesday): All machines working fine. 09/01/2025 (Thursday): Laptop couldn't access networked storage device nor internet. Yet hub knew it was connected. Disabled wi-fi and re-nabled after 'forgetting' my network and re-discovering it. Didn't work. 10/01/2025 (Friday): Connected laptop to friends network for…
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PDF shows black screen
Since I installed Bitdefender the system the system behaviour for PDF has changed. When I open a PDF (even the Bitdefender manual) I get black the PDF shown as black only. If I print the same the preview shows me the PDF correctly. Anyone experienced the same and has a solution proposal ?
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USB Document Camera ("Thustar 8mp") stopped working
We've have an issue with a USB document camera that has stopped working on our front of house desktop computer (it still works on my laptop). We are a small physical therapy clinic and nobody here is particularly savvy with these issues. We have spent some time looking through previous topics in "support" and followed a…
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As of the 14th Gmail is now requiring me to keep logging in. Is there a setting I need to change?
Hello All, I am suddenly needing to sign in to my Gmail every time as of yesterday the 14th. This is on my home PC. I spent several hours trying to resolve this inconvenient issue through reading others attempts to fix this. Problems of this type seem to go back for several years with various Gmail users unrelated to…
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Referral Link - where? How?
Do you have a referral link available for referring users to your security products
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problems with secured sites
When I try to log in on certain sites I get rerouted to this. Can anyone tell me what I need to do in bitdefender to get passed this.
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Lock out of my gmail account
Since I have install Bitdefender software I have been lock out of my gmail account. Hugh.
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Cannot Shred Files
I tried everything, from claiming ownership of the Folders, try all sorts of fixes that I found online. Does Bitdefender Fileshredder not have admin rights? I am the only user and a Admin so how come I cant delete any files? It always sais I do not have permission, how the ****** do I get the rights/give bitdefender the…
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High memory usuage
Hi, My Bitdefender Total security uses over 4gig of RAM straight from a fresh boot. No scans are running and my pc is running optimally. I have the latest Windows 11, all updates and since a month ago this memory usage and CPU are sky high. Please advise any solutions as it is causing my PC to be laggy. I have 32GB RAM,…
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How do I get customer support to respond
I have spent at least 2 hours going around in circles with bot BitDefender and 2Checkout and no one has answered me and I can't get support. Please Help
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WiBrain or other Devices
Does anyone have experience with the WiBrain device? My parents have been living a nightmare having had their WIFI network hacked. They’ve since switched providers and I’ve worked for weeks wiping devices and/or having the Apple Store do the service, while installing Bitdefender on their devices at my home to be off of…
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Persistent Alert Mode Pop-Up for the Same Alert
Hello, I have alert mode switched on because I want full control over which applications can and cannot connect to the internet. However, recently, I've been getting an issue where I am getting persistent pop-ups for the same thing and it seems to be when an application is sending a TCP (6) packet somewhere. I end up…
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Access denied
Dear support, I live in Minsk(Belarus) and from March I can't use Bitdefender. From March 2022 I can't update Internet Security product and also have no access to bitdefender site. From BIS update a get -> Update encountered an error (error code: -1017) Will it be fixed or it's a permanent restrictions? Thanks!
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secure connection failed
Recently, a few days ago, I started to get the "An error occurred during a connection to www.mtcfederal.com. PR_CONNECT_RESET_ERROR". I tried connecting with "EDGE" but got the same error. I can connect to this website on my smart phone using google. Can anyone tell me how to fix this problem? This is the only website that…
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2+ year member of community.bitdefender.com, but can't post links?
I tried to post a Bitdefender support page link in a post, and the post was blocked with this message: How long is long enough?