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Cannot connect Win 11 PC with an Android Windows Phone Link
Cannot connect my ASUS Win 11 PC with a Samsung S22 Android using Windows Phone Link. It works periodically then disconnects and I cannot connect them. Is Bitdefender / VPN the issue?
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Way too many Pop Up
I'm a paid subscriber and in all honest every time your product blocks a brute force attack it feels the need to send me a pop up saying it did so (see first screen shot). Guess what I paid to have you do this, and do not need you telling me you did do it! I have shut off ALL the notifications ticks (see second screen…
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Internet stopped working on two Windows Machines (BitDefender Family Pack (BD Total Security
08/01/2025 (Wednesday): All machines working fine. 09/01/2025 (Thursday): Laptop couldn't access networked storage device nor internet. Yet hub knew it was connected. Disabled wi-fi and re-nabled after 'forgetting' my network and re-discovering it. Didn't work. 10/01/2025 (Friday): Connected laptop to friends network for…
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PDF shows black screen
Since I installed Bitdefender the system the system behaviour for PDF has changed. When I open a PDF (even the Bitdefender manual) I get black the PDF shown as black only. If I print the same the preview shows me the PDF correctly. Anyone experienced the same and has a solution proposal ?
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USB Document Camera ("Thustar 8mp") stopped working
We've have an issue with a USB document camera that has stopped working on our front of house desktop computer (it still works on my laptop). We are a small physical therapy clinic and nobody here is particularly savvy with these issues. We have spent some time looking through previous topics in "support" and followed a…
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As of the 14th Gmail is now requiring me to keep logging in. Is there a setting I need to change?
Hello All, I am suddenly needing to sign in to my Gmail every time as of yesterday the 14th. This is on my home PC. I spent several hours trying to resolve this inconvenient issue through reading others attempts to fix this. Problems of this type seem to go back for several years with various Gmail users unrelated to…
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Referral Link - where? How?
Do you have a referral link available for referring users to your security products
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problems with secured sites
When I try to log in on certain sites I get rerouted to this. Can anyone tell me what I need to do in bitdefender to get passed this.
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Lock out of my gmail account
Since I have install Bitdefender software I have been lock out of my gmail account. Hugh.
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Cannot Shred Files
I tried everything, from claiming ownership of the Folders, try all sorts of fixes that I found online. Does Bitdefender Fileshredder not have admin rights? I am the only user and a Admin so how come I cant delete any files? It always sais I do not have permission, how the ****** do I get the rights/give bitdefender the…
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High memory usuage
Hi, My Bitdefender Total security uses over 4gig of RAM straight from a fresh boot. No scans are running and my pc is running optimally. I have the latest Windows 11, all updates and since a month ago this memory usage and CPU are sky high. Please advise any solutions as it is causing my PC to be laggy. I have 32GB RAM,…
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How do I get customer support to respond
I have spent at least 2 hours going around in circles with bot BitDefender and 2Checkout and no one has answered me and I can't get support. Please Help
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WiBrain or other Devices
Does anyone have experience with the WiBrain device? My parents have been living a nightmare having had their WIFI network hacked. They’ve since switched providers and I’ve worked for weeks wiping devices and/or having the Apple Store do the service, while installing Bitdefender on their devices at my home to be off of…
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Persistent Alert Mode Pop-Up for the Same Alert
Hello, I have alert mode switched on because I want full control over which applications can and cannot connect to the internet. However, recently, I've been getting an issue where I am getting persistent pop-ups for the same thing and it seems to be when an application is sending a TCP (6) packet somewhere. I end up…
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Access denied
Dear support, I live in Minsk(Belarus) and from March I can't use Bitdefender. From March 2022 I can't update Internet Security product and also have no access to bitdefender site. From BIS update a get -> Update encountered an error (error code: -1017) Will it be fixed or it's a permanent restrictions? Thanks!
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secure connection failed
Recently, a few days ago, I started to get the "An error occurred during a connection to www.mtcfederal.com. PR_CONNECT_RESET_ERROR". I tried connecting with "EDGE" but got the same error. I can connect to this website on my smart phone using google. Can anyone tell me how to fix this problem? This is the only website that…
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2+ year member of community.bitdefender.com, but can't post links?
I tried to post a Bitdefender support page link in a post, and the post was blocked with this message: How long is long enough?
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How to stop Bitdefender blocking my internet?
My internet is no longer working despite my laptop saying it's connected to my home WiFi. It's not a problem with my WiFi as I've turned my mobile data off on my phone and still have connection using only my WiFi. The only thing that's changed since it last worked is that BitDefender asked me to confirm if my current WiFi…
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Odd issues with Bitdefender total security
I bought Bitdefender 3 years ago, and never regretted it. But now, I am having regular problems with a) navigating it and b) connecting to the internet Navigation In Protection features in Security Central, there is a (very thin) scroll bar which does what it should. Because I am trying to find out why I am having problems…
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Bitdefender's challenge.
Hi, Here is a video test from the MalwaeTips forum about tampering with Bitdefender's drivers and protected services: https://malwaretips.com/threads/bitdefenders-challenge.129753/ https://www.youtube.com/watch?v=sQYe3SYA0kQ
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How can I remove the File Shredder in the "right-click" menu?
When I right-click an archive I get the chance to scan it with Bitdefender or use the File Shredder, how can I remove the File Shredder from the right-click menu? I'm only interested in scanning the archive. This can probably be done in the Registry Editor, can anyone point me in the right direction on where I should be…
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Bitdefender is blocking access to websites that we use all the time
Been using Bitdefender for quite some time. Within the last week it is either blocking websites so you cant access them or it is blocking functionality of the websites. For example https://myjtech.digital/ when we try and login in it doesnt do anything. If i disable bitdefender I can log in just fine.…
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Cannot access websites
How do I access websites Bitdefender locks me out of? I am only allowed to open a few websites, and never any surveys. How do I fix this?
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Firewall missing from protection features dashboard
when i open the protection tab in bitdefender i see 5 icons (Antivirus, online threat, ransomeware, vulnerability, Advance threat) but no firewall icon. why is it missing/how to restore? My Bluesound application cannot see my network library when bitdefender is running as soon as i deactivate bitdefender it runs fine - so…
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Can Bitdefender Password prevent uninstalling Total Internet Security?
So, if I set a password in BTS it will prevent a user from changing or disabling the settings. But will it also prevent an Admin user (windows 11) from uninstalling the application altogether? thanks
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How do you get to a "403 Forbidden" web site?
www.metronet.com comes up as "403 Forbidden". Interesting as they are my service provider and I would like to get there to pay my bill.
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ANYONE KNOW HOW TO TURN OFF THIS DUMB NOTIFICATION
JUST FEW MORE OF THESE MOST ANNOYING POPUP AND I WILL UNINSTALL THE DAMN TOTAL 3YEAR PLAN I JUST PURCHASED..THERE IS NO RESOLUTION FOR THIS ANYWHERE ON THE NET. I MEAN THIS DUMB SOFTWARE DOESNT HAVE AN OPTION TO SWITCH THIS NOTIFICATION OFF...WHY CANT THE BITDEFENDER JUST SILENTLY DO ITS THING IN THE BACKGROUND WHY THE…
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Amazon
Help everything I think I have Amazon set up in security I try to log in and it gets rejected. I don't buy often but if this keeps happening I'm going to cancel Bitdefinder and get a different program. I want to be able to log into Amazon and order what I want and be done. I HATE having to redo security EVERY time and have…
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Added value?
does bitdefender central add security to NETGEAR armor?
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Bitdefender causing excessive thrashing of USB hard disk
I had a problem with Bitdefender causing excessive access (99%) to an external USB hard disk which I was using for my image back-up. I got help from Bitdefender support who suggested I do a total uninstall and fresh install of Bitdefender. This seemed to cure the problem, for a few days, then the excessive disk activity…