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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender and Scuderia Ferrari HP Partnership extension celebrated in style
On Thursday, November 6th, Bitdefender celebrated a remarkable milestone: 24 years of innovation, protection, and technological excellence. Just one day later, the party continued as the company unveiled the Ferrari SF-23 car right in front of its Bucharest headquarters, marking the official extension of its multi-year…
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Updates on Frequently Requested Bitdefender Products & Features
Dear Bitdefender Community Members, Over the past months, we’ve noticed a growing number of requests and discussions regarding the introduction or return of various Bitdefender products and features. As these topics continue to appear across multiple threads, this post serves as an official reference and consolidated…
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Introducing GravityZone Security Data Lake – SIEM done right
Cyber threats are evolving faster than ever. Yet many organizations are still relying on legacy SIEM tools that cost more, store less, and struggle to correlate across disparate systems. That’s why we’re excited to launch Bitdefender GravityZone Security Data Lake – our next-gen solution that blends the best of SIEM and…
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Latest SecurePass update brings smarter Autofill, security reports & more
The SecurePass journey has been a bit of a rollercoaster with its share of ups, downs, and challenges along the way. The latest updates bring meaningful improvements across the board and are designed to give users more control, a better experience and peace of mind. Below, you’ll find the highlights from the latest…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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VPN and SEQUOIA
Hello, No more access to my outlook since my upgrade to SEQUOIA. Apple support adviced me to delete my VPN. I did it and it works but…I have no more a VPN. Many thanks for your help. DUBERRY
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McAfee pop ups???
Is anybody else getting constant McAfee pop ups on windows 11 with Bitdefender installed???
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Recently Bitdefender has been detecting java running a malicious command line.
I'm confused as I haven't changed anything or messed with anything it happens whenever i launch modded minecraft (keep in mind i haven't made any changes and have been using this for a while) My cousin also uses the same mods and everything but he doesn't have this problem…
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Want to know status of a ticket
Why is it so difficult to check the status of a ticket? It is also incredibly obfuscated how to cancel a subscription and it took until I got slammed with the auto-renewal to figure it out. I got charged for Bitdefender Total Security when I barely used it previously. I was billed for $250 CAD (roughly) and I don't have…
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My mails from Bitdefender doesn't load on Proton Mail
I subscribe to Bitdefender mailing list, and I use proton mail. However, the mails I get don't load anything. Please take a look at attached screenshot and tell me what I should do.
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Safepay problem reappearance
Hello. Safepay appears to not connect to the VPN even when it is enabled. It also does not activate the VPN (with the relevant option enabled). The problem reappears after the latest updates.
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Mobile security and VPN out of Sync
MY Mobile Security app thinks my VPN is disconnected when it is active. when it tries to "fix it" it appear active in mobile security but turns off in the VPN APP
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Cryptocurrency scams
This criminal organization is linked to a wide network of corruption and has defrauded American taxpayers of a significant amount of money. It would be best if the United States were to arrest and prosecute them.
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USB Flash Drives Names disappeared
Hi, I recently purchased, installed and started using BitDefender. It asked me if I wanted to immunize my USB sticks and I agreed. But since then all the names I put to differentiate my USB flash drives are missing and when I try to put them back it doesn't stick. Is there anything I can do? I usually have many USB flash…
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I am having problems using password manager says not available in private window
I am having problems using password manager says not available in private window
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Master Recovery Key
When I created my Master Password, I got a 24 character Recovery Key. It was split in 4 character segments, all cap letters and numbers. When I was logged into Bitdefender Central I got another Recovery Key. This one is 2 segments of 13 characters, cap and lower case letters and numbers. Does this replace the first…
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Two mobile phones for two-factor authentication
Is it possibile to have two mobile phones for two-factor authentication. Or, is it possibile to have one mobile phone and one TOTP app on PC such as authy.com ? Thanks
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implementation of steganography in all products
I would like to suggest implementing steganography detection technology in Bitdefender's various products, as it is a new type of threat. Thank you.
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Cannot find results of full system scan
Twice now I've started a full system scan to run over night - Windows 10. The PC is set to NEVER sleep, and in the morning the PC is still on. But there is no window saying the scan finished, and no scan results. I can open Bitdefender Total Security from the lower right icon, go to notifications, and under the All tab…
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How can I decline charge for VPN that I did not request, and avoid renewal next year
I am happy with BD Antivirus, but never use VPN. I did not ask to add VPN to my account and I would like to request a refund, declining the VPN options. Could not find an email address or any other way to obtain that. Please help. Thanks!
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How to install Bitdefender Mobile Security for Android
How to install Bitdefender Mobile Security for Android (full guide here) Bitdefender Mobile Security & Antivirus works on any device running Android 4.1 and up. In order to install the application, you can choose one of the methods described below. You can also watch the steps presented in the video below.
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Why doesn't Bitdefender work on my Brave Browser?
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Menus at top of screen keep disappearing
Long time Bitdefender user here, but experiencing something unusual. When I open the app, the menus at the top of the screen disappear. Rebooting or disabling/enabling Bitdefender Shield causes the menus to appear again. Tried disabling Bitdefender Shield and downloading Malwarebytes to see if there were any viruses on the…
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Custom scan doesn't run....
Hi all My Custom Scan runs fine when the pc is on, but no longer runs when the pc has been off at the scheduled time, and is turned-on later. It used to run straight away when the pc was then switched on if missed. I can't find any setting for this and am wondering if this was removed in a recent update? Thanks :)
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Scanned Connections in Bar Graph and Traffic Categories are not synching
Last week there was an update to Mobile Security (iOS) and the bar graph stopped functioning. I started a ticket with support and we are working to solve the issue.However, should he scanned connections within the traffic category equal the scanned connections in the bar graph?
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I'm trying to turn off auto-renewal but screen doesn't scroll to the "End Auto-Renewal" button
See attached photo. I can't scroll down to the "Auto-Renewal" button. What am I doing wrong?
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How do I stop Bitdefender creating new rules in firewall?
Hi guys. I have an issue with Bitderender firewall. I deny access to applications in the rules section, but Bitdefender creates new rules on those applications, giving it acces to the internet. It is rather annoying to deny access to the internet for certain programs, then later discover that Bitdefender created a new…
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No option to save blocked numbers
HHi, SSamsung Galaxy s21FE android 15 The phone acted weirdly and slowed down considerably. Had to factory reset and reinstall everything after data backup. There shud be a way to save and restore all blocked numbers.
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How do I get data from Password Manager to Secure Pass?
PM was not working on my phone, so I tried reloading. It defaulted to Secure Pass, and I'm trying to go through the transfer of PM data. After selecting Bitdefender Password Manager from the drop-down list and entering my master password, I click on the field where it wants the name of the file. It then opens up a folder…
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Bitdefender and Windows 10
Given that Windows 10 is being discontinued and security updates will cease, is Bitdefender good enough to compensate ? (only for the security aspect)
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Why does it say the extension for SecurePass is not trusted by chrome?
I went to install extension but chrome flagged it as not trusted?
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How do I get SecurePass to autofill in iPhone apps
it seems that SecurePass does not recognize a password or user ID field in iPhone apps. I have to manually open secure pass and copy and paste credentials. My only other option seems to using iPhone's password manager and skip SecurePass. Please help
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Suspicious Activity Blocked On Repeat
This happens every time I start the PC. Bitdefender doesn't learn from behaviors to come up with permanent solution. I left Norton because of too much ads. Norton used to give more details and option to pick a permanent solution. DotNet tried to load a malicious resource detected as IL:Trojan.MSILZilla.53031 and was…
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Suspicious file appears from yesterday when I open mozilla firefox.
Hello, my name is Dimitris and I have pc with windows 11 and bitdefender total security installed and fully updated. Since yesterday when I open mozilla firefox and file on desktop appears with the name bd_config.cfg. I wonder whether my pc is infected with a virus or malware? Best Regards *Edited by @Gjoksi "Posting…
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Bitdefender reverted to a free version randomly today?
I tried using my VPN today and randomly bitdefender reverted me back into the free version despite owning total security package. The whole reason I switched from Norton to bitdefender total security was due to it allowing an unlimited use of VPN like Norton does but now it's changed mine to the free version. Is there a…