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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Latest SecurePass update brings smarter Autofill, security reports & more
The SecurePass journey has been a bit of a rollercoaster with its share of ups, downs, and challenges along the way. The latest updates bring meaningful improvements across the board and are designed to give users more control, a better experience and peace of mind. Below, you’ll find the highlights from the latest…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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Bitdefender Launches Global Campaign to Combat AI-Driven Scams Targeting Families
Bitdefender has launched a bold awareness campaign called “They Wear Our Faces” to shine light on how AI-driven fraud is evolving, and how it’s turning trust into a weapon. Scammers are now cloning voices, mimicking faces, and impersonating loved ones to exploit emotional bonds and urgency. What once required complex tools…
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Announcement: Updates on Frequently Requested Bitdefender Products & Features
Dear Bitdefender Community Members, Over the past months, we’ve noticed a growing number of requests and discussions regarding the introduction or return of various Bitdefender products and features. As these topics continue to appear across multiple threads, this post serves as an official reference and consolidated…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Bitdefender VPN blocks Google queries and YouTube items
For some time I am seeing some sites inaccessible when searching using Google. Now Youtube is complaining about the VPN for some posts. Is this being addressed? Thanks
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Compatibilité avec smarts Pixel
Bonjour, les smarts Pixel de Google peuvent ils être protégé avec le premium Bit Defender ? Et entièrement comme un samsung ?
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inserted a new activation code to extend my subscription, added a new subscription instead.
I entered an activation code to extend my subscription, but got another subscription instead. How can i correct it?
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Cannot find results of full system scan
Twice now I've started a full system scan to run over night - Windows 10. The PC is set to NEVER sleep, and in the morning the PC is still on. But there is no window saying the scan finished, and no scan results. I can open Bitdefender Total Security from the lower right icon, go to notifications, and under the All tab…
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Imaging a Windows 11 PC with Bitdefender installed
I tried imaging the C drive of my computer that has BD installed on it. Will not boot ( the drive that i imaged to) afterwards no matter what software program I use. I did do an image of the PC before I installed BD or any other apps, it did ok. Now when I try that I get unavailable boot device. I can hear the drive being…
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Users lost the ability to write to external drives
We never used any content control or USB control in our policies We have a number for reported users on Windows 11 where Gravity zone client is installed, are unable to copy any files to external USB devices. The error they get is : "The Disk is write-protected Remove the Write protection or use another disk." We tried the…
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Bitdefender blocks connection, citing botnet. Full scan finds nothing.
Could you please help me? Problem: Yesterday and again today, Bitdefender Total Security blocked one connection to the same suspected botnet, 45.153.34.54 (screenshot #1). System scan finds nothing (screenshot #2). Context: -Windows 10 personal laptop, enrolled in Extended Security Updates; latest Windows update installed.…
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How can I mitigate and contain the Sorvepotel malware?
I'm a new Bitdefender user, the solution used by my organization. How can I contain the execution of SORVEPOTEL (WhatsApp malware) in my 1,000 endpoint environment? +info: https://www.trendmicro.com/pt_br/research/25/j/self-propagating-malware-spreads-via-whatsapp.html
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Penalty for automatically renewing BD subscription?
Maybe some people smarter than me can understand why Bitdefender chooses to charge higher prices for automatic subscription renewals than for manual renewals. I received an email on 04 July 2025 as follows. Hello [Surname Forename], We are glad you decided to continue using Bitdefender and automatically renew your…
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Trojan.GenericKD.77593580
OneDriveTemp\S-1-5-21-2558305473-182947327-4101209108-1001\21cfc24a61f242cdb5671d6fca062ab8-ea37f14a4db62047802a6f5504000000-ea37f14a4db62047802aa25604000000-e4d72dd1ddd193ed0f40805298700d5bd4ee668f.temp has been infected by Trojan.GenericKD.77593580
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E-mail protection
Hi y'all! I received the message that e-mail protection was turned off, so I followed the message's advice and opened the BitDefender App on my android, only to find that e-mail protection is nowhere to be found. Same on the BitDefender Central page on my pc. FYI I have the Total Security pack with Premium VPN. Thanks a…
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Are Third-Party App Stores Safe to Use with Bitdefender Installed?
Hey everyone, I’ve been wondering about something and thought this community might have some good insights. I know Bitdefender does a solid job at blocking malware and suspicious downloads, but what about apps that come from third-party app stores (like APKPure or Aptoide)? If someone downloads apps from these alternative…
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version 27.0.54.272 for windows ...cannot see my remote ip rules in firewall
version 27.0.54.272 for windows ...cannot see my remote ip rules in firewall I added a deny rule in firewall in bitdefender with a remote ip address. The rule does not show up in rules screen after the rule add. Doing a search on the remote ip address finds nothing. I i try to create the firewall rule it says it already…
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Log in problem
Can not login to Secure pass using my Bitdefender account, and am stuck in sign in to Bitdefender loop. ? Suggestions
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Excessive quarantines. Just a quirk, or legitimate infection?
Hello everyone, I recently transferred some files from an old computer to a new one via USB. I never saw a notification from Bitdefender, so I don't know if it happened right away or later on, but at some point Bitdefender quarantined a json file I had created and which had been part of that transfer. I understood why it…
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Bitdefender together with Scuderia Ferrari HP
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari HP. Full announcement below: https://www.bitdefender.com/scuderiaferrari/ Forza Ferrari!
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Bitdefender is blocking access to my Realtek Audio speakers some time after I reboot.
After a reboot, all applications on my HP laptop (windows 11) stop being able to access my speakers. I have been advised that this is because Bit defender is blocking the apps from using the speakers. Apps include Youtube, MediaPlayer and Zoom. The error message is either "audio renderer error" or "we can't find an audio…
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Virtualbox 7.2.2
I am having problem with virtualbox 7.2.2 not having network connectvity when installed on windows 11 pc . I run virtualbox 7.1.2 and it runs just fine. In version 7.2.2 they changed networking interfacing and NAT functionality. Has anyone else had this problem or have any solutions. Virtual box 7.2.2 networking runs fine…
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Protection Does Not Seem Active
I have BitDefender on 4 PCs. My main PC seems OK, I get messages all the time that access has been denied, etc. My wife's PC also has BitDefender, but don't see any messages. She also gets messages that her PC has a virus and must push a button to fix it. The button is not pushed and the only way to continue is to push CTL…
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How to develop an agent update plan
My company uses Bitdefender GravityZone cloud solution. Due to our limited bandwidth, I cannot update all endpoints at once. Could anyone advise on how to automate an update schedule and restrict the number of endpoints updating simultaneously? This would help us avoid network congestion while keeping all devices up to…
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make firewall understand dns entries in firewall
make firewall understand dns entries in firewall (and or do a dns lookup) If i add rule would like to add the host and domain name vs a static ip address . The ip address could change
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allow priority with remote (or local) ip address firewall rules to overide application entry
allow priority with remote (or local) ip address firewall rules to overide application entry and have higher priority i.e. msedge (fooey)
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Why Can't I Use The Bitdefender VPN Included With My Basic Subscription?
Hello. I don't want to renew my VPN Premium subscription. Why won't Bitdefender let me turn on the VPN that comes with the package? Can I refuse to renew only VPN Premium, or will I have to abandon Bitdefender entirely and take another antivirus for this?
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Bitdefender Total Security-Turn off "Device Scan"
I have several flash drives, SSD and HDD external drives attached to my system. These are "permanent" drives i.e. the ports are not used for plugging in unknown or other drives of any sort. Since the most recent update, BD has taken to scanning all these devices as being "New" at startup. I have been to Antivirus>Settings>…
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Just installed Bitdefender (on Windows 11), but showing 'turned off' in the Windows Security app.
Hey guys, New to Bitdefender, coming from Norton. Just installed it yesterday on my 3 devices. 2 is working perfectly fine. On my main computer (updated to Windows 11 a few days ago), it's showing that it is turned off in the Windows Security app, but Bitdefender is definitely running. I clicked turn on and then allow,…
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Ability to Ignore some Products during Competitor Removal phase of BEST Install
I help run a MSP, and we've used Bitdefender Endpoint Security for several years. The ability to enable "Remove Competitors" within the installation helps us save loads of time during client onboardings. But in recent years, the list of competitor products has grown significantly, to include some backup and EDR software we…
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Can I access BBC content while on holiday in Italy using Bitdefender and how?
Can I access BBC content while on holiday in Italy using Bitdefender and how?
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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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My scan features turn off automatically once I click on run system scan. What can I do?
Hi. I am new to bitdefender and under advanced for antivirus, I turned on both boot scan and scan archives. However, once I click on the 'run system scan' button, both those features automatically turn off and I don't know if bitdefender is scanning those. Also, after the scan completes, the features turn back on…
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PARTIAL UPDATE CRASH ON WIN11
THE INITIAL DOWNLOADS AND WHEN IT BEGAN TO INSTALL THE MACHINE CRASHED. NOW UPON LOGIN BITDEFENDER QUICKLY TRYS TO INSTALL CRASHING THE MACHINE THERE NO TIME TO STOP THE INSTALLATION. iS THERE ANY TO STOP THE BITDEFENDER INSTALLATION TRYING TO INSTALL.