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Announcement: Updates on Frequently Requested Bitdefender Products & Features
Dear Bitdefender Community Members, Over the past months, we’ve noticed a growing number of requests and discussions regarding the introduction or return of various Bitdefender products and features. As these topics continue to appear across multiple threads, this post serves as an official reference and consolidated…
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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Latest SecurePass update brings smarter Autofill, security reports & more
The SecurePass journey has been a bit of a rollercoaster with its share of ups, downs, and challenges along the way. The latest updates bring meaningful improvements across the board and are designed to give users more control, a better experience and peace of mind. Below, you’ll find the highlights from the latest…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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Bitdefender Launches Global Campaign to Combat AI-Driven Scams Targeting Families
Bitdefender has launched a bold awareness campaign called “They Wear Our Faces” to shine light on how AI-driven fraud is evolving, and how it’s turning trust into a weapon. Scammers are now cloning voices, mimicking faces, and impersonating loved ones to exploit emotional bonds and urgency. What once required complex tools…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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SafePay locks my screen
SafePay has locked my screen with its swirled water pic. I've read 1 post from 2023 that has no answer other than it was referred to some dept. I've tried: Task Manager was unable to end SafePay program from running. Rebooting. Pressing the ESC key. Nothing. I've had other minor issues with SafePay I'm NOT impressed with…
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Threat Detection from URLs and Applications on the exceptions list
I have had my cloud service for years, and now out of the blue I am getting consistent online threat notifications. I have added the application and URL paths to exceptions that the cloud service needs to access to in order to work properly and those are now getting blocked. I could not find any fix or explanations in the…
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Accounts/Passwords go missing - SecurePass
When new passwords are added, they can be seen in the vault in multiple devices, but a day later they are gone. Do other people see this? Does anyone know what's going on?
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Online Threat Prevention - No info! [Known issue, WIP]
I'm told that a connection was blocked by Online Threat Prevention. When I look in the notifications, there is NO information aside from that something was blocked! What is the point of this? I don't know which site was blocked, what the connection was, or the actual reason. I've never seen another antimalware solution…
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Thunderbird says certificate does not come from a trusted source.
Today Bitdefender updated itself and invalidated Thunderbird email certificates for all my email accounts! I have been using Bitdefender for over a month and never had such an issue until now. Thunderbird notification popup says exactly this: The certificate for imap.googlemail.com does not come from a trusted source. If i…
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Safepay problem reappearance
Hello. Safepay appears to not connect to the VPN even when it is enabled. It also does not activate the VPN (with the relevant option enabled). The problem reappears after the latest updates.
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Issue with password Manager
I have run with Password Manager for a number of years without issue. Up to recently, when I would click on any account it would automatically open up a new tab with the selected web page. Recently, when I select any account, it opens up the "Edit Account" page instead of generating a new tab for that account. I now have…
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Two-factor authentication not possible
Good day I have created a new account so that I can describe my problem here in the expert community and also download a test version so that my newly formatted notebook is protected. I lost my mobile phone and now I no longer have access to the installed 2-factor authentication. Unfortunately, this happened when I…
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is MSIZilla.224001 a Virus or malware?
On my main computer, I have just installed Microsoft 'Visual Studio Insiders' software for creating my own programs.. I also have Bitdefender installed on that computer. I have written a new program and was trying to test the exe version. Bitdefender stopped me seeing may own program stating: my .exe program has been…
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windows security bug 27 0 54 279
bonjour , j ai la mise a jour Bitdefender 27.0.54.279 j ai toujours le même problème ????. J ai windows 10 64 bits pro pc bureau .
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Defenders of the month rewards
Hi everyone, At the moment when you get the defenders of the month reward it's a free month validity extension to Bitdefender. Getting a free month sub is great but how about letting the defenders of the month choose from different rewards. Maybe instead of automatically getting the free month sub you get tokens that you…
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Systemscan different password protected files results after reinstall
Hi everyone, I recently reinstalled my windows 10 PC using the windows 10 media creation tool with the setting keep all my files and apps, after installing all the windows 10 updates I installed the latest bitdefender total security version 27.0.54.272 and now have different results when running a systemscan. Before the…
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Web protection occasionally block all web and app traffic
IOS and web protection all upto date and happening consistently When web protection is turned on it block all web and apps traffic. Turning Web protection of fixes it and all works. Turn it back on and it works for a while and then randomly block again. Same action fixes it. Any thoughts or experiences please.
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Bitdefender version 27.0.54.272 issue with windows 10 security center
Hi everyone, I recently reinstalled my windows 10 PC using the windows 10 media creation tool with the setting keeping my files and apps. I then after updating windows installed the latest version of bitdefender version 27.0.54.272, this version seems to have an issue with the windows 10 security center. It shows "status…
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Using Web Protection And VPN On iOS
I had central and mobile BD downloaded on my iOS Iphone . I kept losing web protection even though I disconnected BD VPN and my Express VPN. I deleted BD central from my phone and kept BD mobile and it seems to be working now without turning web protection off. But can I use both at a time? For example when in an airport…
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Bitdefender's url checks
bitdefender's url checker website does not show the proper results as shown. it's a genuine '' daraz '' website : the same page was opened in brave with it's all default filters on. The bit defender should provide results about the latest techs, as A.I. says that it's a quite normal practice of websites: In summary, the…
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Version Update
Per web site the latest version of Bitdefender security solutions for Windows is 27.0.55.279, released on October 21, 2025. My win11 laptop has gone through multiple updates since the 21st (both manual & auto) and is currently on 27.0.54.272. Why hasn't it updated to the latest version?
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Reset security pass
Hi, How do I contact support? I need my security pass reset because I no longer have the master password nor recovery code. Thank you in advance.
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Bitdefender vpn's location spoofing
The vpn should contain '' location spoofing '' ability to stop java revealing the real location. Tests were performed on https://www.browserscan.net/ its hiding the ip but revealing the real time & location which is a major draw back in security & privacy.. Double-hop vpn feature was used to perform this test.
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We do not want VPN bundled with Antivirus!
Hello @Alexandru_BD. You have just closed my comment opened on Feb 28, 2022, where I politely asked for a way NOT to include the crippled 200MB VPN product in the Antivirus installer. See HERE. Your most interesting response when faced with people in agreement with me was: "In regards to the VPN, the limited version was…
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I got hacked, I wonder how with Bitdefender active
I noticed my Desktop PC running when it should have timed out to inactivity. Then I see notice "Screen Connect waiting .. " I see in my taskbar ScreenConnectClient(no's and letters) So I remove it. It was not easy. Had to stop it in SRV's I am fine now I hope BUT I lost some emails and I just wonder how that could happen.…
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random activity when computer is inactive
over the last few months I've screen / cursor move typically a few minutes after i am inactive. it seems to move windows around and type in stuff in the browser (i attached a screenshot of what is in the search history. the first search item is something i typed - all others are what is happening!!). I have bitdefender…
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Unable to access site.
Lately, when I click on a link in an email from [Expert Community], I get a message saying the site can't be accessed. The reason for this that the url is incorrect. It is "community.bitdefendercom". Notice there is no "." between bitdefender and com. Please look into this. Thank you. James Preston
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Installing latest Intel B580 drivers and Bitdefender stops the update process in its tracks.
Installing latest Intel B580 drivers and Bitdefender stops the update process in its tracks, the error that I received is: Malicious command line detected Feature:AntivirusThe app C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe was passed a malicious command line and has been blocked. Your device is now safe.…
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THIS IS DRIVING ME NUTS, i have 2 macs i use together
i have 2 macs i use together and both are added to my devices. i am within my device limit but my ongoing issue is everytime i restart both macs one or both has to be re signed into Bitdefender. My new problem is now when i authorise on one mac then the other the first logs out. doesn't matter which way round but right now…
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Online threat detection - repeated warnings
Good morning, I am getting sporadic messages saying "Suspicious connection blocked. Chrome.exe tried to establish a connection to xxxxxxx using an expired certificate." The specific sites vary, but are not ones I am trying to access. e.g., measureadv.com, rybbit.openrussian.org… This behavior happens on all three laptops…
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New Phishing Scam Posing as Aruba[dot]it
Just had a new phishing scam posing as aruba[dot]it. The email at first seems harmless at first, but the email shows many red flags. in the email it says "Dear Customer Hello, we inform you that the domain that resulted from this post account will expire on 10/26/2025 . Dеѕіdеrіаmо rіsоrdаrе сhе, quаlоrа іl dоmіnіо nоn…
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How to view my original purchase information--amount, plan description, etc.
I've been getting notifications that I need to renew the subscription. I think it's been only a few months since I subscribed, but I've misplaced the invoice. How can I get that information? Thanks for your help, Cellist
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Is my computer compromised, if I opened a spam email attachment ?
I was "hacked" via an email attachment (invitation) that I opened and provided my outlook password. My contact list was sent the same invitation attachment. I had difficulty getting into my Microsoft Outlook Account Profile, but finally accessed and changed the Account and Email password. I use the computer for several…
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Infected files found & resolved - What about back ups?
This morning when I ran a scan you found a number of threats and cleaned up a number of infections. I saw that some of these were in a backup file. I back up to I drive and I'm curious is there any action I need to take so that when I back up and sync I can clean the backed up files. Or did Bitdefender clean those up when…