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Product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and More. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admins @Alexandru_BD & @Mike_BD and mods @fedor, @Scott, @Nunzio77, @Math_Matei, @Ekimoz and…
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Bitdefender together with Scuderia Ferrari
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari. Full announcement below: Forza Ferrari!
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The current Bitdefender Parental Control will be superseded by a more sophisticated technology
As the title says, Parental Control as we know it will be replaced by an upgraded version. Find out what's new here:
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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The Defenders of the month are the Community superheroes
It's time to show our appreciation for our top contributors and give back to the Community! We are pleased to announce that we are launching our Super User program called “Defenders of the Month” and “Defenders of the Year”, exclusively for the members of our Community! The Super User program represents an exclusive group…
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Bitdefender Enhances Digital Identity Protection for Consumers Worldwide
Consumers now have even greater control of their digital footprint while minimizing cybersecurity risks associated with personal data misuse: For information related to Bitdefender Digital Identity Protection:
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Why am I still get this window after the install.
I have installed the module; however, I still keep getting this window. Do you have any idea how I can get back to the Dashboard?
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BitDefender Taskbar Tray Disappearing
Has happened the last two days. When I shut down and boot up the next morning, the tray won't display. A restart fixes this. Using Windows 11 Pro. No major recent changes to computer, except viewing 'My Account' within BitDefender before the problem started (and installing PDF24). How do I get the behaviour back that the…
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Bitdefender delaying desktop icons display
I'm running a paid for version of Bitdefender Total Security on a HP i3 12100 PC. Running Windows 11 Home. Was running fine for 7 months. About a week ago, on a power on boot, (happens on restart also), the Win11 taskbar displays on the bottom as normal but then it takes 51 seconds for the desktop icons to display. I…
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Firewall Permission Dialog Box Is Poorly Coded. Any Explanation?
When you set your firewall so it asks your permission when an app tries to acces network, things may go crazy. If you immediately select "Allow" or "Block", you are fine. But if you don't, new(same) notifications keep stacking back to back, as long as you wait. 1 box per 1 seconds I guess. So if you try to decide "should"…
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No internet connection after VPN connected 😕
Hello! I have had this issue on my laptop running on Windows: every time the Bitdefender VPN is connected, the internet connection is lost. Why? What should I do? Thank you!
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Yes, it's back - the Bitdefender block on the Mozilla Firefox plugin for Netflix
"New Bitdefender Update Blocks WidevineCDM Encryption Module on Firefox" from 2016 says it all, really, except that there is no practical solution. That post was answered then, but this zombie bug has arisen again. Can't we have a stake driven into the heart of the Widevine plugin?
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Locked out of 'settings' on pixel 2 phone
Had problems with bitdefender/android since day 1. I progressed to attempt uninstall/reinstall which did not work. I'm now locked out of 'settings' and this error message pops up when I try to access 'settings: "This app is locked with (company_name) App Lock. Suggestions on how to fix this error & regain control of my…
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Bitdefender scanner no longer works on android after update to version 3.3.234.2411
Hi everyone, I have a android TV box with android 12 running bitdefender mobile version 3.3.234.2411, since it updated to this new version today I can no longer scan, when pressing the scan button nothing happens. I can see in my bitdefender central when I go to my android device an click on the "malwarescan" that a scan…
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Password Manager
I'm considering using the Password Manager for the first time but I'm unsure about remote access. I spend a fair bit of time away when I'm often using friend's and colleague's computers, how do I access my passwords while I'm away? Is there perhaps an app that I use? Thanks
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build discrepancy
the Total Security build id on the Bit Defender page in my computer is 27.0.35.147 microsoft shows the Bit Defender Total Security build id in the Installed Apps as 26.0.23.80 is my computer being protected by the latest version of Bit Defender? thanks
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BD turns off occasionally
Hi, I am new to this forum. Does anyone happen to know why Bitdefender is off by itself occasionally under Windows 10? Window defender pops out the message"Turn on antivirus" Otherwise I wouldn't even know, I always do a full scan but finds nothing, it happens once a month at least, hopefully someone can help me to answer…
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Zoom starting very slow with Bitdefender Total Security
We are running Zoom on Windows on multiple high-end PCs (Thinkpads, Alienware) with Bitdefender Total Security provided through our Netgear Armor subscription. Every time the Zoom client is started, it will take 1 to 2 minutes to launch with a message "Not connected" and whenever a meeting is first started it will take…
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Stop it with the notifications
Like seriously, what kind of big brain thought it was a good idea to bombard the user with intrusive popups that cant be turned off? I dont need to see that you blocked a popup. What I do need is to work without a useless notification blocking me from using my own keyboard. What to you want me to do with that information…
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No longer receiving Notifications
I wonder if anyone can assist. I have Bitdefender Premium Security installed on all our PCs. I have noticed since the 24th March 2024 that I no longer receive notifications on the Bitdefender Central dashboard. It states you have no new notifications when I click on the small alarm bell icon. However, I know for fact that…
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Adding Office 365 apps to "Working Profile"
I was having such issues with BD hogging all the disk I/O when I fired up my laptop, that it made the laptop pretty much unusable for 20 or 30 minutes. I discovered the profiles in the utilities and was able to add several apps to the work profile like Quicken and FireFox. However, when I tried to add Office 365 Word or…
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bdq file
I've just discovered an enormous file (103gb) lurking in Program Data/Bitdefender/Desktop/Quarantine. The system won't let me delete it - how can I get rid of it? And how do I stop it building up again? (Someone asked the same question four years ago, but the deletion instructions given then don't work.)
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URL in outlook doesn't open
Hi, When i click on a hyperlink in my outlook the website doesn't open. I checked the notifications in central but no event is created. What can i do to adjust this security setting? Regards
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DNSoH/DNSoT support
Is secure DNS support available or planned for Box?
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How to switch to Windows Defender without uninstalling Bitdefender entirely?
Today my subscription expired and while I want to renew it, I want to get paid first later this week. Since Bitdefender expired, it's off, but in the Windows security settings it still says Bitdefender is active and therefore Defender isn't completely on. So is there a way to get Windows Defender back as the main AV…
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Is there any way to turn off "suspicious connection blocked" notifications
I'm glad BD is working to keep me safe, but is it really necessary to spam us with all the popups? Yes, you're a good boy. Now go about your business and leave me alone. For the life of me, I can't find the setting to turn those notices off. :(
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I can't seem to start a scan on my mac
I recently wanted to scan my Mac computer and navigated to my applications folder. I found the Bitdefender folder and can see a Bitdefender Agent icon, a Bitdefender VPN icon and the uninstaller function. I clicked on the Bitdefender Agent icon and put in my Bitdefender account email and password and my system password and…
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2year, 5 device plan
Is this plan still available & how much will it cost for 2024?
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Internet disconnect
I am asking advise on how to prevent my computer from disconnecting from the internet once I do the sleep command, Bitdefender at times will not connect back up to the internet at all and i will have to reboot computer and still no connection at times. Bitdefender is the one doing this, is there a place where I can…
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Wrong email address on upgrade screen
I have an offer of a free upgrade, but when I click on it the screen asks for my email address ending @waitrose.com. This address no longer exists. It is no longer my account address. It was changed many months ago. If I enter my current address it says it is not valid.
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Can not pay/select without using Bitdefender VPN + Safepay
Hello, since a few weeks we are not able to select airplane tickets or to pay online. We can only do this when we turn on Bitdefender VPN+Safepay. Moved from Greece to Thailand, so the server is not the problem. It is on 3 laptops and 2 Android phones. We had no problems in 2023, started this year. Tried everything with…
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Bitdefender VPN: 200MB Per Day Is Too Little. Any Thoughts?
200mb vpn per day is too little. What exactly are we supposed to do with it? If we go to google images or twitter, it will be over instantly.. like 100mb = $100 hotspot internet at airports
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Bitdefender upgrade to Premium offer
Legitimate email offer? $0.00 for upgrade from Total Security to Premium Security for the remainder of my term (1 yr)?
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MAC address in Bitdefender Central device list does not match that shown on MacBook
In trying to clean up the devices in Bitdefender Central I cannot match the MAC address shown as associated with my MacBook Air with that listed for the MacBook Air in About this Mac. How to fix or how to know definitively which devices are active if the MAC addresses don't match.
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App Lock Bitdefender
How do I get Bitdefender back on app lock list please help. What have I done. Is my Bitdefender been breached. It doesn't ask me for my biometric print anymore please help
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Purchased total security and only seeing free edition
Just purchased and bundled with VPN, VPN comes up fine, but BitDefender itself comes up as Bitdefender Antivirus Free in BitDefender Central and in the App Will this fix itself or do I need to do something?