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Bitdefender Antivirus Plus 2013 Installation Hangs
Hi, I have purchased bit defender 2013 antivirus plus and installed it a month ago in my system ( initially it crashed several times in the previous system and caused BSOD in windows 8 , however in some try it got installed) . yesterday I had to change my system and have tried to install in new system with Windows 8…
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Installation Crash
I've just downloaded the trial version of Bitdefender Total security 2013.When I launch the application it says me "There is an incompatibility application please unistall it and install bitdefender,cliock to the green button to do this " .I haven't antivirus but I pushed the green button to install Bitdefender but…
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Install Problem
Bitdefender internet security 2013 installs ok..then the fun begins. I removed NIS 2013 using the built in uninstaller. Re-boot and run the BD installer. It downloads the program, installs ok. Run BD update and that worked. After update it wants to restart. When the computer restarts the network notification icon has the…
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Unable To Authenticate My License On My Laptop
Hello, I had an 1 PC 1 Year subscription of Total Security 2013 and installed it in my Laptop and activated it using my License Key. It was working fine. But unfortunately I had problem with my HDD and I have to replace my HDD completely and install the New OS again. Now I am trying to install Total Security 2013 and…
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Bdis Key In Bitdefender Antivirus
Hello, I have bitdefender internet security 2013 key for 3 PC, i am using it in 2 pc. I wish to use Bitdefender antivirus 2013 in my 3rd pc instead of BDIS. can i use the same key? please help me out. thanks and regards....
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No Install
Hii, Ive just download bitdefender 2013 plus. But when i do double click on the installation icon, there is nothing happening. Running as administrator is also the same story. Can someone help me please?
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Bd Antivirus Plus Installation Crash Blue Screen
I have purchased a cpy of the Antivirus Plus yesterday yet the installation cannot be done successfully. Whenever the scanning process reaches about 20% during the installation, it will get stuck and then turn into the blue screen mentioning " a clock interrupt was not received on a secondary processor within the allocated…
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How Do I Backup My Settings To Move To A New Laptop?
I am getting a new laptop tomorrow and am going to transfer bd total security 2013 to it, due to there being a lot of settings etc.. is there any easy way to backup the settings and then restore them? i used kaspersky before bd and then had an option to creat a backup file in the program and was really useful, i don't see…
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Active Virus Control Won't Turn-on
I have Bitdefender Total Security 2013 which I installed today, however, Active Virus Control is blank set on aggressive; but there is no tab button to move it up or down? Hope someone could help me out. Tony
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Rtfm Or General Blonde
RTFM or general blonde, " /> Hey All, I am new to bitdefender and its functions. Since about three months I decided to finaly buy the right to use an award winning AV suite. Well, I have no complaints about what it does. No virusses or whatever found their way to my system. So what is there to complain I hear you asking.…
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Open For Attack During The Installation?
When I try to install BitDefender, it takes a long time for download and installation, but during this periods, there is no anti-virus or firewall existed, will my computer open for attack during this installation process? Is there any link to download BitDefender file before installation? so my computer will not have any…
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[escalated to Testing Team] Windows 8 Security Uninstallation Tool
Can I use the same uninstall tool for 2013 version in order to uninstall Windows 8 Security also? If not from where I can get the uninstall tool for it?
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For Everyone Having Trouble
Here are a few tidbits learned through recent experience. All of the below refers to Windows 7, but I bet it is also relevant for other Windows OS. In the last month or two, Bitdefender made a few changes. I think they fixed some problems, but they also eliminated the blue status indicator informing users of the update. I…
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Helps
hi everyone> i have 2 problems... 1- I just bought my license for Bitdefender Total Security. During the installation, it asked me to remove Hotspot Shield. and i remove it, after that i install HS and its not working. how can i solution this problem ? 2 - And i bought a license for Premium Services Windows Tune-Up, how…
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Product Installed But Will Not Launch
I recently purchased and downloaded Bitdefender Antivirus 2013. At one point in the download, there was an error message in trying to download a file. I was given the option to reattempt which I did. Eventually, the process was completed and I was informed that installation was successful. An initial scan was automatically…
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Clicking Next During Install Does Nothing
I have installed Bitdefender 2013 Total on Win8 Pro and I input my activation code which is accepted but wen I then click on Next to proceed nothing happens, neither does clicking cancel, if I click on the x it closes the window and all appears to be ok until I select show from the Icon in the notification area or run the…
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Installation Will Not Complete
I purchased a 5-user license for BD IS 2013. Installation on one PC running Win8 took several re-tries, but eventually worked. Installation on the 2nd PC running Win7 is not working. I download the installation file from link in the e-mail with my receipt and key. I execute the file. I see three activities as 'progress…
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Bitdefender Antivirus 2013 Will Not Update With Dual-boot Pc
I have a newly built dual-boot PC (built by me: Intel H67 motherboard and Sandy Bridge CPU) with Windows 7 Pro 64 in both boot_s. I put Bitdefender on only one OS. The installation appeared to go fine, but when I try to update, I see an error 1017. Bitdefender support told me that 1017 means there is a communications…
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Is It Possible? Install With Internet Security Without Firewall
I have a customer where I installed BD Internet Security on their Administrators computer and it appeared to work fine for a few days. Now the techs for a piece of their medical software (that stopped working) are saying that BD is "removing the HTTP" from the URLs their software is trying to connect to. I added exceptions…
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How Do I Turn Off The Activate Now Prompt
I have the OEM version of Bitdefender 2013 Internet Security, I don't need to "activate now" as the prompt claims because it is a proper valid licence. I don't want to give my details because I don't have to. Yet daily BitDefender bugs me with this prompt, now a daily basis!! I want to turn it off or I go to Kaspersky or…
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Can't Install Antivirus Plus 2013
Hello, I have a antivirus plus 2013 installation disk. I tried to install it and found out that I installed total security. I uninstalled total security and reinstall antivirus plus 2013 but it installs total security instead. I tried reinstalling for several times now but it still installs total security. Can you help me.…
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Bitdefender Antivirus Free Edition
Does Bitdefender Antivirus Free Edition automatically scan existing files and folders when you first install it? If anyone knows, I would appreciate an answer because I cannot find any reference to it in the Support documentation or any place where I can launch an initial scan.
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Error After Installing Trial
Hi, I have an issue on my second computer out of two. The first one was ok. Now, I have got a full version for 3 computers. I've installed the trial version first, then obviously upgraded to full with CD-key on my first computer and everything is a-o-k. Unfortunately it was not the same on the second PC. After following…
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New Computer
I will be getting another new computer in a few days with Windows 8. My Bitdefender 2012 Total Security license entitles me to install it on two more computers. Should I install BD Total Security 2012 from the disc I have, and then do the upgrade to 2013, which removes 2012 and then installs 2013, if I remember correct, or…
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Installation In Parallels Virtual Machine
Hi, I have Parallels 7 and Windows 7 Ultimate as a virtual machine. Previously I had BD2012 and it was fine. I then purchased BD2013 (BD Sphere) after several uninstalls using your uninstall tool it still gives an error "This application cannot be installed on this machine" Any help is appreciated. Right now I'm…
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Bitdefender Total 2013 Installer Stops On Xp3
Hi Trying to install BTS 2013 installer stops without any comment or error on XP . Tried various options but no luck, couldn't find any solution in this forum. Any ideas? Jan
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Bitdefender 2013 Internet Security Has Left Me With Viruses.
please, i had a problem with some shortcut viruses and others and i formatted my laptop. after installing the OS, i first installed a clean bitdefender internet security 2013 64bit before installing any other program and using the laptop. I update my antivirus everyday and scan my laptop every 2 days. but all of that could…
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Infectio With Viruses
am infected with viruses. the names of the viruses are: > Heu:worm.******.Generic > Trojan.win32Autorun.gen they are alot on my laptop.. i have updated my antivirus, tried rescue mode with cd option, i have tried repairing the program yet no positive response. i have sent this concern to BitDefender as at last three weeks…
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Interface Will Not Open
Running WinXP, 2.5Ghz, 2GBram, 1TB HD Have ZoneAlarm FIREWALL Only. Attempting to install BitDefender AntiVirus Only ... hung up on "instaling 71%". Third attempt. First two message says install and remove incompatible versions? I HAVE NO INCOMPATIBLE VERSIONS as I have NO AntiVirus program installed. But what do you know,…
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Link To Download Trial Of Family Pack Does Not Work
I was e-mailed a link to try out the Bitdefender 30 Day Trial of Family Pack but the link does not work - could you please supply a link. The e-mail read: For your PCs 1. Download, save, install. Download and save the product from the link below: http://download.bitdefender.com/windows/de...r_tsecurity.exe Now simply run…