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Version #
How can I find out my current product and version number of Bitdefender? In other words, where is the 'ABOUT' tab?
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Blue Screen
Since I got BitDefender I'm getting a blue screen with this error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE I started searching for info and I found this topic where they said it's BD. Any help will be appreciated! Thanks.
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Autoscan Starts Up During System Scan
I'm running on a Toshiba laptop (plugged in). I've manually started a System Scan from the 'Scan Now' menu. It runs fine for a while and then I notice the 'Autoscan' message pops up and the laptop goes into full meltdown mode, fans screaming and things getting very hot. Is it supposed to do this? Doesn't Autoscan detect a…
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Adware.agent.nxr
I am using Bitdefender Anti-Virus Plus on a Windows 7 machine. It appears that Bitdefender let through a virus called adware.agent.nxr. After my problems started, I ran a Bitdefender scan and the report stated that this virus was present (in my Windows\temp directory), but that Bitdefender could not remove it. I have since…
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Antivirus Plus 2013 Blocking Web Access For Utility Program.
As the title says, I am running Bitdefender Antivirus Plus 2013, and it seems to be actively blocking HTTP traffic for a utility application I need to configure a piece of hardware I recently purchased. The program that is affected is called Gtuner (running v.2.16) and it is used to program and configure a device called…
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Bitdefend Giving Redundent Message About Windows Defender Update
I just upgraded to the total security version and have since i first installed been getting a message that "I have a critical vulnerability" That vulnerability is windows defender's update from windows update which won't install because windows defender is disabled. I ran into the problem with windows defender not being…
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Why Is Vsserv.exe Using 25% Of My Cpu...
why is vsserv.exe using 25% of my CPU when autoscan is disabled? My CPU is set to down clock on idle in order to save power and temperature. This unwanted behavior is causing my CPU to clock to 100%. I disabled autoscan for this reason. Is the disable slider just there for decoration? This behavior is a deal breaker. Any…
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Do You Protect Against Finspy/finfisher?
I saw on your facebook page that you don't consider FinSpy/FinFisher to be "malicious", despite the fact that repressive regimes are using the malware to target American citizens and record our conversations, skype calls, keystrokes, etc. Please either declare unambiguously that you protect my computer against this threat,…
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No Desktop Icon
BitDefender 2013 installed on winXP sp3. To change full scan frequency, one is supposed to click the BD desktop icon. I've no such icon. How do I create that icon or otherwise access the page that controls scan frequency?
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Slow Browsing On Cgi Webpage
After installing bitdefender my cgi page take a very long time to load and won't display anything before the whole page is loaded. Usually the first part of the page will showup and the bottom part that take some time to load will apear 20 second later. it seem to me that bitdefender prevent the page from displaying…
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Cookie.bs.serving-sys
BD Internet Security 2013 just quarantined "Cookie.BS.Serving-Sys" Googling has only turned up a lot of "buy-me" links Any ideas where it might have come from ? -OR- what it does ? Somewhere in the recent past I stumbled over a web site with explanations of virus.. ie Paste virus name into their search and it shows details…
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Not Able To Activate "active Virus Control"
I am currently installed Bidefender internet security 2013. From day of installation I am not able to activate "Active virus control" . Every time I clicked to on this functionality, It gets to trun off automatically in fraction of second. I have tried each modes ( Aggressive, normal, permissive ) Could any one help me in…
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Bitdefender Is Corrupting/blocking Valid Software Setup
Bitdefender 2013 antivirus is blocking and corrupting the installation of the software DVBViewer Recording Service (https://www.dvbviewer.tv/). Adding the setup exe to the exclusive list doesnt help anything. It is detected as "MIDAS3".
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Can Bitdefender Total Security 2013 Interfere With The Integrity Of Image Backups
I am running Windows 7 x64 Pro with Paragon Hard Disk Manager Suite 12. On one of my computers, full image backups have reported archive integrity errors when the Archive Integrity is checked. It reports a range of sectors. This first occurred about three months ago, and has happened twice in the last month. I have been…
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Can Bdts Schedule A Boot-time Scan? Or Do I Have To Use A Rescue Cd?
Can BDTS schedule a boot-time scan (like Avast can)? Or do I have to use the BD Rescue Disk? If so, how do I get the Rescue Disk w the latest definitions? Thanks. PS: Do I have to do a boot-time scan to detect and remove rootkits?
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Do I Have A Rootkit? Will Rescue Disk Find And Fix That?
I use BDTS on my desktop. The problem is on my laptop (that was not using BDTS at that time): I upgraded Win 8 to 8.1. After a restart (part of the upgrade process), the laptop would not boot into Windows. I had to repair my installation and reset the computer (losing all my files and setting it up as a new Windows 8…
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Unable To Repair Bitdefender
Bitdefender icon disappeared from taskbar. When I tried to repair it, the repair slider goes to 25% and stops. What do I need to do to repair this?
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Windows 8 & Rescue Disk
When previously using rescue mode in bitdefender av plus 2013, My windows 8 machine locked me out and went into a permanent loop, I'd like to know if these issues are being addressed? Rescue mode is an important utility, are we paying for faulty goods here ? Windows 8 really doesn't play nice with the linux OS, what's…
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Latest Buildnumber?
Hi Which buildnumber has the lastest version of Antivirus Plus? Peter
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Firewall Activity In Antivirus Plus
Why is the widget showing 100 % firewall activity all the time? Peter.
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Freemium Paper Balls
I cant seem to chase it down and dont know if it is something bitdefender cant see. I am running windows Vista and bitdefender 2012 Total Security. At log on and many restarts a pop up comes on the desktop telling me there is an upgrade from Freemium for Paper balls. Problem is I dont have "Paper balls" on my computer and…
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Double Scan On Dvds
Hi, I have faced this issue for quite some time now and is quite annoying. Every time I insert a DVD/CD, BD starts to automatically scan the new device in two windows simultaneously (There are two scans happening on the same set of files at the same time.) Even if I try to stop the scan with the stop button, it does not…
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Remove Toolbar From Chrome
Can someone please tell me how to remove the annoying black button from Chrome? Turning it off, disabling just about everything on BitDefender doesn't get rid of it! Driving me mad as some website pop ups don't display properly because of it. Thanks Mat
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Autoscan Continually Defaults To Off When Laptop Turned On Even Though Previously Switched On
Hi For the last couple of days, my autoscan for antivirus defaults to off even though I have switched it on. I am running Bitdefender Internet Security 2013 Build 16.35.0.1936 and Vista Business service pack 2. Could you please help. Thanks
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Version ?
I have a two year subscription to 2013 AV Plus. Do license holders get to download and use a 2014 product. If so, where do you find the full download and not just the stub installer ? Thanks
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Bitdefender Interferes With Apple Tv
A couple of days ago I purchased and installed Bitdefender Antivirus Plus on two computers. After installing, iTunes will no longer steam video to my Apple TV unit via my wireless network. Before the installation, it worked just fine; now, I get a timeout error message. To confirm that Bitdefender is indeed the culprit, I…
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Adpeakproxy.exe
Not sure this is where I should post this question - sorry if it is incorrect! I just bought bitdefender plus today. So far it seems to have really helped with some issues I was having. However, in the few hours I have had it there have been thousands of events for AdPeakProxy.exe. Is there anyway that I can somehow remove…
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Couple Of Questions Regarding Antivirus
Does HTTP scanning slow the internet down? And is it necessary to have "Scan only new and changed files" enabled? Thanks!
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Autoscan Turning Itself Off
I had somehow picked up a trojan that Bitdefender couldn't get rid of but was able to find a removal tool by them and it looks gone. The Antivirus doesn't see it anymore anyway. The only issue remaining is that the Autoscan keeps turning itself off. When I log on to the laptop I have to turn it back on. I am worried that…
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Regarding A False Positive Submission
I submitted the following html code that is in a html file that Bit defender 2013 is saying has malicious code in it. I know for a fact that the code isnt malicious because its only % (percentage) signs on each side of a placeholder for software to know where to add the desired data that was asked in a previous screen.…