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Are These Rescue Mode Files?
Hello I have a couple of questions about what I think are rescue mode files. First are these hidden files related to Bitdefender 2014 Rescue Mode? I know what bdlog.txt is, just curious about the rest. Second as I haven't run rescue mode, if they are from that why are they already present? Can they be safely removed and if…
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Log Issue
I ran my first full scan last night after loading the software. It took far longer then I'd expected it to, so I ended up going to bed before it finished. When I woke up, it told me it had found 8 or 9 issues (can't recall which). I looked through the results and saw all but one issue was cookies that were deleted. The…
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Bitdefender Does Not Have Rights To Delete,disinfect,quartine Virus
Please explain this BD Support
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Internet Explorer Starting Up Slow With Google Etc As Start Page
Hello. I've also thrown two tickets regarding this, but I didn't receive any feedback until now. I have done a clean install of Windows 8.1 and set www.startpage.com as start page for both Internet Explorer and Firefox. So well, so good, it worked. Then I installed the actual version of Bitdefender Antivirus and while…
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Antivirus Plus 2014 To Total Security
Hello, I recently purchased the Antivirus Plus 2014. Now I realize I took the wrong package. How can I upgrade to the Total Security Package please. Regards, tacqi
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Compatibility With Windows 8.1?
Is the latest 2014 Bitdefender Antivirus compatible with Windows 8.1 RTM?
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Scanning Files That Are Password Protected
After I run a full system scan I have 14 files that are infected and states I am not allow access to the files because the files are password protected. I am running as Administrator. I can't figure out how to straighten this out so all files are scanned. Any help would be appreciated. Thanks.
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Auto Scan Pop-up
Internet Security 17.20.0.883, Windows 8 32 bit. My system runs an automatic scan several times a day. After each one, a window appears and I have to select continue and then close (or finish or something like that). This is disruptive. How can I stop this pop-up and only be notified if there is an issue?
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Bitdefender Vulnerability Scan Not Up-to-date (again?)
Some time ago, people complained about the vulnerability scan in Bitdefender 2012 not being up to date. This was supposedly fixed back in the 2012 product version. Please see this thread: http://forum.bitdefender.com/index.php?showtopic=32194 In the 2014 Version (wihich I've just installed) the Vulnerability scan does not…
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Does Autoscan Delete/quarantine Files Without Asking?
Hi, with the Autopilot disabled (=user mode enabled), will the "Autoscan" feature ask the user what to do with an infected or suspicious file, or does it quarantine or even delete the file automatically without asking the user? (I am asking because if it deleted/quarantined the files automatically, I would rather disable…
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Stop Scan
How can I stop an antivirus scan once I initiate it?
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Autoscan Being Turned Off After Every Reboot
Hello, Whenever, I boot my PC, the "autoscan" is being turned off. I have to turn it on manually every time which is getting very frustrating to me. The Windows operating system is only 2-3 days old, so there is no point of corruption. Help! Win 7 Home Premium SP1 x64 Bitdefender Antivirus Plus 17.19.0.381
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File Scanning Problem?
i had to do a full restart of my laptop and since i have reinstalled bitdefender, it has been taking hours upon hours scanning c:\windows\winsxs/manifests never scanned that before the reset
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How Can I Tell Which Version I Am Using?
I had to replace my harddrive due to a crash. Before the crash I was using (and paying for) Antivirus 2014 Plus and now I have downloaded and installed a new copy but I can't see if it is 2013 or 2014 I am using. In most software it is possible to see the version somewhere?? I can't see it in the attached file. Peter
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System Scan Failure.
I am trying to run its initial full system scan for the third time, and when it reached 98% for the third time, it slowed down my computer and ultimately crashed it all together. I was forced to press the power button for a restart, and am very worried that the scan might not be compatible with my pc? Asus g75 Best Buy…
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[solved] Bdis 2014 - Still No Rescue Mode After 2 Years ?
Back in mid 2012 I noticed that Rescue Mode would not launch...kept getting a quick screen referring to Linux functions...than blank screen...last update from Bitdefender said programmers were to fix this soon....just installed BDIS 2014 and same issue: Start Rescue Mode...a bunch of Linux commands appear briefly...and…
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[solved] Virus Signature
why the new BD scan with virus signature:0 when the product information says virus signature:9189047? is that normal?
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Not Triggered Active Virus Control
The problem with bitdefender internet security, not triggered Active Virus Control. In the settings vklyuchaesh it, and then close the window and re-run it again it becomes active. Q: how to fix???
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Cant Access Local Intranet Websites
Hi, I was a BitDefender Antivirus Plus 2013 Home user. About a month ago, i could no longer access local intranet websites. The webpage will eventually just time out. However i could still access the internet. I then attempted to uninstall and reinstall the same product but the problem persisted. I then uninstalled and…
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Bd Needs To Consider Browser Hijackers More Seriously And Block Them.
This week my PC got infected with malware that hijacked the home page of my I.E. It was the Conduit Search project that removes your home page, typically Bling, Google,or FF Home page and substitutes its own search engine that leads you to pay for rank search results of a suspicious nature. BDIS 2014 did not block it. It…
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Vsserv.exe
Just updated to new version of total security and did a full system scan with no other apps running. And vsserv.exe was using 55% to 99% of my CPU and 70,000Kb to 150,000Kb of my memory. as it got passed 85% of scan progress it was at the lower end of resource usage. But up until 85% of scan progress it was using 70% to…
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Exclusions
My PC has several internal drives and one permanently connected USB drive for backups. My backup tool frequently makes backups and does integrity checks. I excluded the USB drive from scanning to avoid Bitdefender "breaking" the integrity checks. But still Bitdefender 2014 still checks the USB drive (when doing a system…
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Re Elam (early Load Anti Malware) And Bios
Does a pc need to be using a UEFI (Unified Extensible Firmware Interface) rather than a standard BIOS for the ELAM to be able to function properly with BDIS on a pc? How about Windows 8 Security. Does it also need a UEFI rather than a standard bios for the ELAM to function as Microsoft intended it too?
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Version/build?
I cannot find the current build number of my BD IS. Where is it found? Thanks, I installed it a week or so ago. Thanks, Jerry
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Check Website
Hi, Can you check the website: http://aqivujevud.bounceme.net/scanner/scan.php ? At the end of the "demo" appears a download file. Edit: The file is virus, antivirus detected virus in the file
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What Can Cause A System Scan To Get Stuck?
Hi :-) Last night before before sleeping I started a full system scan. This morning I found it stuck at 59% and it was stopped, e.g., the elapsed time clock was not advancing. I only have 180 gigs used on my drive. What type of thing/action/event can cause a scan to get stuck and stop?
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Total Security Version 2014 Blocks All Https Traffic
I have installed Total Security MultiDevice 2014 version, including activation. Installed with setting Auto Pilot. After restarting my laptop (Win 7 sp1, x64) all HTTPS traffic are blocked (blocked in Chrome and in IE) After Switched off the Bitdefender Firewal component, still HTTPS stays blocked. I did not encounter this…
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Folder Exclusions
New member's first post! Everything I've searched and read indicates that folder exclusion requires naming each folder explicitly. I understand that wildcards are not allowed but to confirm I've understood correctly I'd like to verify that subfolders are not included when excluding a folder. I have many archived file types…
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Cannot Delete/mark As Read In Bap Events
Alright, so I have four "unread" events listed for infected files in the Events section of Antivirus Plus. I cannot mark them as read, nor can I delete them. So I have the annoying red flag constantly. Totally makes me crazy. And I assume the lack of functionality is an indicator of some malfunction. Both repair and…
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Is There A Quarantine Tab?
I can not view my Quarantine. In Settings>AV there is no quarantine tab.