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Files Being Deleted With No Way To Recover Them
I'm a new Bitdefender user and am using a trial version of Bitdefender Internet Security 2014 until I can understand and configure it completely. I have 3 concerns at the moment (numbered below), and would like help with them. I am concerned about the "actions" options are available & not available, and what actually…
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Windows 8.1 System Image
When I run Windows System Image, I receive an error that the backup failed. When I turn Bitdefender's on-access scanning off the backup finishes as it should. I have not had this type of problem creating Windows System Image using other antivirus software and have never had to turn Bitdefender off before this time. Please…
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File Blocked When It Should Be Quarantined; How To Unblock A File?
I assume that what happens with the Eicar test file will happen with other detections. So I created archive files of different types using 7-Zip, each containing only "Test.txt", which contained the Eicar text. On-access scanning When I open my test folder in Windows Explorer, on-access scanning blocks the ZIP file. Two…
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Cannot Delete Or Quarantine Problem Files
Hi all I am running Bit Defender Anti-Virus Plus and the other day a scan revealed one problem however it would not give me the option to clean or quarantine because it said that I needed Administration rights. I am running Windows 8.1 and so I went to my user account and it said that I am the Administrator (I am sole user…
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Waking Computer To Run A Scheduled Scan
Hi, I recently began using Bitdefender 2014 on Windows 7, 64-bit. I have the two default scheduled scans (system scan and quick scan) set to run overnight, but they do not run because my computer is in hybrid sleep. I set up the task scheduler to run a simple task (open and close the DOS cmd shell), but my machine is set…
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Bitdefender Killing Utorrent
Looks as though Bitdefender Active Virus Control is killing uTorrent. I have had the the same results with BitTorrent. Both are killed within an hour or so from starting them. Here is what Windows Event Viewer shows for BitTorrent: Faulting application name: BitTorrent.exe, version: 7.9.0.30751, time stamp: 0x5335e4db…
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Command Line Scanner
Hi, I recently purchased a BitDefender Total Security and I want to automate some analysis task. Where is the command line scanner? I tried to use the typical one in C:\Program Files\Common Files\Bitdefender\Bitdefender Threat Scanner\Antivirus_******_YYY\bdc.exe but there is no bdc.exe neither bdscan.exe here. Where is…
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Beta Bot Malware
Last year the IC3 issued a warning about the Beta Bot Malware that is used primarily to steal personal and financial information. Am I safe in assuming that Bitdefender addresses this issue?
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Antivirus Settings Exclusions Options Grayed Out
Hi everyone, I am new to Bitdefender. In fact I am still in the trial. I have found that I can change settings for scanning preferences as long as I am logged in as Administrator. The changes are not reflected in my user accounts nor can I change my scanning preferences when logged in as a user. Unless I am given a…
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Pc Slow At Startup !
Hi, New user to Bitdefender 2014 Internet Security (have 9 month promotional trial). Have installed BD and everything seems fine except after switching pc on the computer is very slow for the first 10-15 minutes or so. I have a constant chattering from disk for the first 10 minutes, after this time everything quietens down…
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Ie Popup
I'm getting this popup asking if I want to install "dpx.js from i.simpli.fi". I understand it's some malware but BitDefender didn't stop.
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On-access Scan Really Slows My Pc Down Now
For the last week, On-Access has started to make my PC work very slowly. F.i. calc.exe (the calculator in Windows) takes about 5 seconds to start after clicking on the icon. Earlier it was instant on my Windows 8.1 Pro. It is on a core i5 3570K@4,4Ghz and Windows 8.1 (and calc.exe) is installed on my Samsung 840 EVO SSD…
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[solved] Autoscan
I was trying to update my Logitech mouse drivers but it would install, downloaded again but no luck. I then wondered if BD AV+ could be stopping the install. I shut off Auto scan and away it went. Shouldn't there be an alert or even a mention of that in a log, etc. of this?
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Is It Virus?
hi there. i hope you could help me regarding this. as seen in the picture. ive scan my system and there is virus. and after i deleted the virus, again it happened same thing. why? tq
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Bitdefender + Vlc Install Or Update + Ccleaner = Crash
While using bitdefender 2014 internet security or free, If you install VLC player or update it and then run ccleaner, ccleaner will crash while trying to erase the c:\users\*username*\appdata\local\temp\vlc-2.1.3-win32.exe file. It basically locks up the system, preventing reboot or shutdown on 5 different PC's here…
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How Does Bd Detect Rootkits?
How does BD (or any antivirus, for that matter) detect rootkits? Rootkits load before the OS and hide themselves from the file system. So, how does BD detect them? Will BD detect rootkits when run in the normal GUI mode in Windows (Quick scan or System scan)? Thanks. Aloke
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How Does On-access Scan Work?
I installed BD IS promotional yesterday. i donloaden and unpacked about 100 pcs new malware. I wonder why didn't BD reat to this? It seems to happily leave the infected files in my computer. A manual scan deletes about 97& of them. As I don¨t have virtualisez my system I do not dare to launch them to seee if BD reacts.…
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Pcsftool.exe
I am trying to uninstall BitDefender, I uninstalled it in the Add/Remove programs. Then ran "The_New_BitDefender_UninstallTool" and then windows firewall popped up with requesting permission for pcsftool.exe I am wondering if this file is related to the Uninstall tool, or not?
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Trojan.agent.bcbi In A Zip File Email Attachment
I use Gmail to read emails from .y ISP's POP email account. Gmail detected a virus in an attachment to an email and refused to download the email. Thunderbird, which has Bitdefender antispam enabled for this POP account failed to flag the email. When I saved the .zip attachment to my hard drive, Bitdefender on-access…
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Autoscan Scans Run Into Problems
I don't seem to run into scanning problems when I manually do them. But automatic scanning seems to run into problems. I think I am better off putting BitDefender into user mode rather than autopilot. I do a system scan once a week and a quick scan every day.
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Malware Installed
I just purchased bitdefender after seeing good evals. Unfortunately I assumed bitdefender would protect me from malware but it did not. I installed the free version of Kingsoft office, making sure I unchecked all the crap in the custom install, but still got hit with this malware install. Bettermarkit.
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Is Rescue Mode Safe To Use?
It appears that this overwrites the boot sector of the hard drive, which makes me nervous. Does it change the partition table as well? Which partition does it boot from in the rescue mode? What if the computer freezes during the rescue mode scan? Will BD clean up after itself and restore the boot sector? What if I cannot…
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Windows Defender - Kb915597 Update Failure
One little prob. I keep getting (even after deleting) update messages for Windows Defender after installing BD 2014 Antivirus. I've tried several "solutions" for manually installing this Windows update, and am wondering if this is a BD<>Windows 7 x64 prob? All other Windows updates have installed normally through BD. Error…
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Password Protected Files
When ever I do a system scan the log show 89 files were not scanned because they were password protected. All these files seem to be Bitdefender files located in c:\ProgramData\Bitdefender\Desktop\OBK\Lynskey\.cache\f_00004d=> Is this normal?
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Since I Can't Seem To Ask Bitdefender Directly......
Tried to contact you guys directly, but I was prevented from doing so because I don't have a registration code. Had this question answered anecdotally but want to present it to the authorities... Does BD anti-virus prevent infections of Ransom Trojan? (BDRemoval_Trojan_Ransom_IcePol.exe) Doesn't seem like a hard question…
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Av - Active Virus Control
Using latest Internet Security, setting this to either normal or aggressive blocks a program executable when I run it. In theory that's fine but there are 2 problems: 1) There is no way to make it go into quarantine 2) Once it has blocked it, I cannot get that file there again. I can however put the folder elsewhere, the…
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Bd Ts Incorrectly Detecting New Version Of Skype On Vulnerability Scan
I have had this issue since installing the new BD TS. At least weekly, the AV Vulnerability Scan tells me that there is a new version of Skype. I launch Skype and "Check For Updates" and it informs me that I have the latest version. Perhaps some tweaking is required ... . Happens on both my laptop and my tower. Have a…
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Cannot Show Scan Log File
Hi all, after Bitdefender completed System Scan (and Quick Scan also) successfully, I wanted it to show me the scan log file, but I met this error: I'm using Bitdefender Total Security 2014. How can I solve this problem? Thanks all.
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Not Detecting Pup.optional Virus
Bitdefender is not detecting pup.optional viruses at all. This is the 3rd time i scanned with bitdefender and nothing. Then i scanned with malware bytes and it found 5 viruses. What am i paying for bitdefender please fix this.
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Task Manager Replacement Mode In Process Explorer
I'm running the 30 day trial of Antivirus (1st time Bitdefender user) on Win 7 Pro 64-bit. I've had ProcExp running as my task manager replacement for quite a few years, but Bitdefender just turned task manager replacement mode off and won't let me turn it back on: I get an "access denied" error. I've tried adding a folder…