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Bitdefender Antivirus Plus 2017 won't install
Hi, I already opened a ticket but I have not received a new answer for over 2 days. The only help I got was the same thing I could already read at http://www.bitdefender.com/support/installing-your-new-bitdefender-2017-1710.html I can't go past step 5. The grey screen "Downloading Bitdefender product" is working, and…
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Updating from total security 2016 to 2017
Hi Everybody, I have recently purchased "Bitdefender Total Security 2017 Multi Device" through the Black Friday sales they have going on. I already have "Bitdefender Total Security 2016" with 181 subscription days left on my computer. My question is this: if I activate the 2017 "Multi Device" version now will the two…
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Install problem Bitdefender 2017 - sign in issue
Hi. I downloaded a 30-day trial of Bitdefender 2017 anti-virus and installed it on my computer (Windows 7 pro 64 bit). Looks like it installed just fine. When I try to run the program, it asks me to sign in or create a Bitdefender account. I have a valid working login, which I have checked on-line (and it works fine). When…
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Won't scan
I've installed Bitdefender Antivirus Plus 2017 (30-day free trial) today and when I run a Quick Scan, elapsed time counts up but Scanned items stays at 0. The progress remains stuck a 1%. Any ideas? I tried running the uninstaller and I've reinstalled, but the issue repeats. The previous virus program has been…
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Cannot activate licence code
Hi i am currently having some trouble activating the licence code i received by mail. i already had 200+ days remaining in my subscription ( 2016 version ) but i also purchased another 12 months subscription and when i try to go to the "My subscriptions " to activate the code received by mail, the section it is blank and…
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downgrade int sec 2017- 2015?
i just purchased internet security 2017 http://www.emag.ro/bitdefender-internet-security-2017-1-an-3-utilizatori-vb11031003/pd/DKXYR2BBM/ from black fri and I saw that it doesn't work for win xp if I pay for it, can I use the registration for internet sec 2015 ?
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network issue While desinstal bitdef13
As i upload bitdefender 2017, bitdefender requested a removal of the previous version. Unfortunately the removal program has generated a network issue and i no longer have access to internet. How can i do ? Thanks for your support
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Did not receive activation code email
I purchased Bitdefender family pack two nights ago, I received the payment confirmation email but never got the activation email. I have installed the product on my PC using the trial period, but really would like to be able to use my license I purchased. How can I get my activation code?
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Problem with licence
Set up new licence for family pack but only have 30 days. Emailed support but no reply.
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Upgrade 16 to 17 - What about Firewall rules?
Hi community, I am facing the following problem / question: I recently renewed my "membership" from the 2016 to the 2017 version and have been provided a new code. Since I would like to use the latest version, I could do an upgrade to the 2017 version (might make sense). The only problem is that I created tons of firewall…
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BItdefender won't continue installation
I'm constantly stuck in an endless loop of pressing the "continue" button when a window pops up suggesting that I need uninstall any other anti-virus programs before proceeding with installation. I have already uninstalled my anti-virus program, yet i still get the same message. When I attempt installation, I get that same…
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SIgn-in Problem with Bitdefender Antivirus Free Beta
Good afternoon, today I installed new version of Bitdefender Antivirus 2017 Free, but I have a problem. First Time I must sign-in, but the sign-in windows there are only four BLANK field an one blue Button, there aren't words wrote!!!! Why The System is Windows 7 64bit SP1, Video card ATI HD4350 with…
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Unable to connect to the server
Just finished installing Bitdefender 2017, but when I try to sign in, it always says "Unable to connect to the server". My internet is working fine. I can't activate it since I can't sign in.
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program settings locked with a password immediately after installation
Hi all! I just installed the purchased "BIS 2017", but have not yet activated it. I can 30 days to use it free. I can't change any settings because the program requires to enter a password. I never set a password to access the program settings. Has anyone had this problem? My assumptions: 1.The program is not activated so…
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payment card
Hello, How to remove the old payment cards attached to my account in view to avoid problems Thank you
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Installation on Windows 7 no SP1
Sorry, I read the user manual and I realized that sp1 is mandatory. Thanks again. Eco
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Merge Total Security Multi-Device and Mobile for Android
Back in January 2016 I bought the Android mobile version of Bitdefender for my phone. Last month I upgraded my home PC to Bitdefender Total Security Multi-Device 2017 and saw that it includes coverage for mobile devices. Is there a way to coordinate the two subscriptions?
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pre existing bit defender account blocking completion of 2017 install
Unable to create account using email address because email a/c is in use for prior license/account. Please help
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Third Installation
I have a third installation which cant be activated because it says i have reaced my device limit. But in Bitdefender Central it only shows two devices although it says 3/3 devices are activated. This might be the best AV but i never had any problems like this with Norton AV. This is really frustrating!
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Can use only 3 of my 5 devices!!!!!!!!!
Would somebody of bitdefnder give me the solution so i get what i am payd for? 3 devices are protected by bitdefender and while having a subscription for 5 you see 3 and the counter states 5/5 very frustrating. Allready have a ticket 2016110511400004
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Server not found when click on Start Using
Purchased upgrade from TS 2016 to MD 2017 two days ago. Got around to installing last night. Activation was normal, new subscription showed up in Central. Install appeared to go completely normally until I got to the point of clicking the Start Using button. At this point I was told my subscription had expired. Attempted…
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Bitdefender won't let me install IS 2017
Hello. I'm having problems with installing Bitdefender Internet Security 2017. I've installed Bitdefender Internet Security 2017 but from now on instead of Internet Security it's Total Security 2017 now. The problem is when I install Bitdefender Internet Security 2017 it always comes out with Total Security. Please help me.
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5 devices sub, can only active 4 devices
Hi, Just renewed my sub which is great. But I cannot activate my 5th device and Bitdefender Central shows 5 devices with 1 giving the error "Device limit exceeded". Please help me Thanks in advance ps. used the same email on the forum as on my account.
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Confirmation email received but subscriptions only lists 30 day trail
We have paid for and downloaded multi device 2007. Have received confirmation email but only have trail version saying 30 days left. Subscriptions does not recognise we have paid. If we try to register in bitdefender asked for licence key or link to buy again. We have not got a licence key
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Unused key for future activation
Hello. I have an unused 7 digit 3 years bitdefender antivirus key since 2012. Can i store this key for use with future builds when i need, without problem? Or it have an expiration? If you need, i can send my code by PM, for your verification.
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Security widget?
Since the upgrade to 2017 my widget will not stay activated I need to keep turning it on, this is on two windows 7 PC's is this a bug??
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family Pack cant activate 3rd device
Says limit exceeded but its not can you refresh it thanks
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[Resolved] Upgrade & New Install of 2017 stops with "can't install drivers" after install starts
I have Total 2015 with 145 days left. After exploring on site & net found out that I could upgrade to 2017 using current listed version with existing install code. To date I've done everything that was suggested including using current bitdefender uninstall tool, downloaded & used current full install pack, multiple clean…
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Cant activate product
After i've installed Total Security 2017 i get this message if i try to activate my product / login: I already tried the command prompt commands + restarting my PC, but it didn't fix the problem Quote ipconfig /flushdns ipconfig /release ipconfig /renew netsh winsock reset catalog netsh int ip reset
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Unable to connect to the server
I've been trying to get this installed for almost 2 weeks now. Support just keeps having me run diagnostics and then doesn't respond for 5 days with anything further. What is the process for getting a refund?