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Subscription Extended and Canceled
On 30th Dec 2016 there was a promotion for Antivirus BD for 3 devices. I had Antivirus BD for 4 devices with 117. After chat with support, I was advised that I can have this subscription added to my existing one for 4 devices (not 3) with deduction 30 days of the validity = not 366 days, but only 336 additional days this…
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NO ACTIVATION CODE IN MY EMAIL
Hey guys. I didn't expect something like this, but about half an hour ago I bought the Internet Security 2017 suite, and got my receit via mail as expected. BUT NO ACTIVATION CODE YET! I would greatly appreciate any help, so I can imediately activate my package in Bitdefender Central and finally download my newly bought…
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Connection Issues Following Installation
I bought the new BD Plus 2017 and as soon as the installation completes I lose internet connection under the claim that my connection is insecure. I spoke with a Linksys technician who assured me the router was in fact, secure and the fact that I've been able to connect when I had Avira and Windows Defender suggests the…
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Purchased a new key for 2017 for merging...
Hi, I just purchased a new key recently (Total security - 5 devices) as part of the new year discount. Additionally I do have currently running activated subscription with 234 days remaining (Total security (TS) - 3 devices) - purchased as TS2016 and upgraded to TS2017. Now, I'm thinking of two options: 1. Input my new key…
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Merging subscriptions
I just purchased a new subscription to extend the days of the current subscription. When I try to use the activation code I get the message that a current subscription already exists, mobile security and total security. If I would allow the merging, it says that the current subscriptions are merged, but I don't see the new…
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UPGRADE BITDEFENDER TS 2016 TO BITDEFENDER TS 2017
Dear friend, I have a problem with the upgrading of the BITDEFENDER TS 2016 to BITDEFENDER 2017, thru the Bitdefender central.The instalation procedure stops and appears the following message on my LAPTOP: "installer.exe-The entry point not found. The insertion point RaRProcess fileW of the procedure was not possible to…
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Subscription Renewal
Hi, I have Bitdefender Family Pack 2017 installed on my PCs. I had purchased it last year and my subscription is about to get over in a months time. Hence I wish to renew my subscription. My question now is that I have a months time before it get over, but if I choose to renew my license today, will this one month time…
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Lincensekey, Activation code lost
Hey, i bought bitdefender 2017 @ French website, i was able to download and instal it on my pc, several days later i got email that a license.-key our activationcode was included! I deleted it. And forget to make note of my key, now i cant valid my Bitdefender because my key is lost Send several emails, but still no…
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How to remove a computer from my subscription?
I have a two-year subscription of Total Security with 743 days remaining. One of my laptops just "died". How can I remove that laptop from my subscription and add a new laptop?
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Upgrading to 2nd and more devices
Hi Yesterday I upgraded - successfully and with the easiest ever year-on transistion - one of my three machines with BD TS2016 to BD TS2017 following the prompt to upgrade. However the remaining two pc's have not had the invitation to upgrade and I can't see how to access the program which downloads, uninstalls and…
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Subscription Renewal Question
Hi all. I have received notification that my previous 3 year subscription is about to run out and offering a special discount to renew but only for one year. Bitdefender are offering a new 3 year deal as a new purchase on 2017 Total Security which I am already running. Does anyone know if I purchase this, will it activate…
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How track my ticket
I requested . I got an email with ticket number . How can I track that ticket ? that's very important for me . ??????????? """" Dear Hamid Reza, Thank you for contacting Bitdefender Customer Care. This is an automated reply to confirm that we have received your request, and that we are working on resolving your issue(s) as…
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Screens completely blank after login
I am a new user of Total Security Multidevice 2017 as of today. I registered on Central, downloaded and installed and everything seemed ok. It prompted me to remove my previous security program and restart. It then downloaded itself (again) and started the install. I then updated the software (and I presume the virus…
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Why wont you give me a REFUND
I've been trying to get a refund from you since early November. I have emailed you 5 times, rang twice and you still haven't done anything about it. I am a loyal customer but I am finding your inability to deal with this extremely frustrating. Can you PLEASE give me my refund. You renewed my license without me realizing…
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UN-Install tool for BD 2017 product line?
Out of curiosity, does it already exist? Does the 2016 tool work fine on the 2017 line?
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Bitdefender Issue
Well i upgraded from Bitdefender 2016, a friend of mine gave me a version last year, so thought hey about time i get an upgrade now, yeah so far so good. So went to the site, it was on sale even better, so bought Bitdefender Total Security Multi... 2017, so far so good, (also the only thing that went right) Well i…
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Hardisk Activities 100% windows 10 after Bitdefender 2017
i have 3 devices 2 have install bitdefender total security 2017, and one pc are using ssd another pc are using hardisk, both have their hardisk activities at 90% to 100% constantly on desktop idle with no program running, on resource manager u can see bitdefender keep running the hardisk making it running at 95 to 100%…
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Bitdefender upgrade
I have a current license for Total Bitdefender 2016 (still more than 200 days to go). If I agree with an offer for Total Bitdefender 2017 from SharewareOnSale will that be added to my current license or is it instead ?
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BitDefender 2013 licence to 2017?
Hello, a friend gave me the following sealed boxes from bitdefender 2013. Can i use them with BitDefender 2017 and activate them?
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Installation fails
bought bitdefender 10/31/16 order number: 54597629 Invoice No. BI17221497. when i try to activate it, i get message key already used to generate subscription. is this a way to have customers pay twice?
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License valid period
I purchased a 5 device license, still having a valid 2016 license. How long is my new 2017 license code valid?
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[Sent2Devel] Trying to install TS2017 but only TS2016 installing
Hi i am trying to install TS 2017 but it keeps installing TS 2016 which i had previously, i completely uninstalled 2016 and then tried but same things happen,i purchased the 2017 license
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Will Bitdefender.com purchase work in India
Will Bitdefender.com purchase work in India? I get a better price if I buy from .com than .in website, but BD's licensing in India has given me severe headaches before. Will the license work in India if purchased from http://www.bitdefender.com/solutions/internet-security.html ?
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New PC questions
Hi i just bought a new pc im wondering what precautions i should take for the rest of my "Bitdefender Total Security 2016" to work on my new pc ? Do i need to transfer something or write something down ? I have 192 days left of the subscription. Howw do i get the 2017 version will it automatically install that new version…
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BitDefender installing twice?
I am trying to upgrade to Total Security 2017. I ran the installer and it took about an hour as I have a slow Internet connection. It went through everything it needed to do and uninstalled TS 2016 and asked to reboot my computer so I did. Now I am back up and it is downloading the 388.2MB file AGAIN. What gives? I…
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license is not activated
hi, i have bitdefender antivirus 2016, in the 2016-11-26 I bought a license for bitdefender antivirus 2017, i got the invoice but the license term has remained the same, 60 days or so. i upgrade to antivirus 2017 but nothing changes.
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Bitdefender TS 2017 add 1 year
Hi i have Bitdefender Total Security 2017 342 days left. On November 27 i bought another year during black Friday but you didn't add it to my existing account. Must i wait old subscription to expire and start a new one or is there a way to add year i bought ?
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Not working
I have a brand new pc, and i'm trying to install BD from my central, but when its ask me to sign in it keeps saying can't connect to server so it no use on my pc What can you do about it, if you can't give me a solution, i'm going back to kaspersky. already pinged you nimbus thing and its 0%loss so i have internet, but it…
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Installation Bitdefender Total Security 2017 doesn't work
Because i don't get support from Bitdefender, i hope someone reads this topic and can help me. After starting installation i get a message that my internet connection is to slow. But i have a fast internet connection. Then the installation stops. This only happens on one of the three computers i have. On the other…
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why bitdefender team Insist on online Installer ???
why bitdefender team Insist on online Installer ??? when you can release offline installer and after install complete and for active we can be online :| many people have a weak internet connection and can't be install online ! i know your country (Romanian) have a Very High speed Internet connection (more than 60 Mbps and…