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Unable to connect to the server
I just purchased Antivirus Plus 2017 tonight from BestBuy and installed using the CD. The install instructions suggested I download a newer version from the web instead of using the CD version so I accepted and allowed the web version to download. The software installed but when it was done a window popped up asking me to…
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"Downloading a product" finishes at 100% and then nothing happens
Right after restarting my pc so i could install bitdefender, i signed up, i saw the other bitdefender piece telling me to restart, which i already done, so i closed the pieces. Not only did the one close, the sign up did too. There is no shortcut on my desktop and nothing in my files other than bitdefender_online that…
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BIS 2017 Will Not Open .
Its a couple of months since my installation and all worked well until recently when BIS fails to load when starting up on my Windows 10 PC. The Icon is there but cannot activate. SafePay still seems to work OK but BIS will not open. I can carry out repair and all is OK except the Vulnerability Scan sticks on Windows…
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Auto Renew Not Authorized
I just got an e-mail from Bitdefender / Avangate saying I have Auto Renew setup and I will be charged $89.95 even though I have 121 days of service left and the price on the BD Website is $49.95 https://www.bitdefender.com/solutions/total-security.html I do not have Auto Renew set up nor do I want Auto Renew. I will renew…
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bitdefender_isecurity installer just exits
I have active antivirus subscription and I wanted to try internet security. I downloaded trial -> the installer but once I click on it i see 2 processes -> bitdefender_isecurity and bddeploy. They are running for like 2 sec and than just exit.
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Chrome, Skype, Firerox all broken after BD install
Just purchased and installed BitDefender Antivirus Plus 2017 on Win7 Pro 64 SP1 - all Windows updates and device drivers are current. Windows Firewall is (still) active; no changes were made to its configuration, which was working fine before the BD install. Windows Defender is disabled. No other antivirus or firewall…
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Windows 7 start up black screen, long time to log-off, can not connect to services, msvcp140dll not
Hello, I do have Bitdefender Total Security 2017. Recently I renewed my subscription. I have it installed in a Vaio VCPEA37FL running Windows 7. Some weeks ago I started with problems with Windows. It took a long time to log in. Between the welcome screen and the login screen, a black screen with the mouse arrow lasted for…
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Installer does not work with proxy
Hi, just bought a few licences of bitdefender 2017 total security The installer does not work with the network proxy ... witch is very annoying since all other av online installers worked ok. Had to disable the proxy and free the ip in the firewall to install. (after installing it updates normally through the proxy) Any…
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Problem with installig BD Total 2017
Hi, i bought year subcription for BD Total 2k17, and there's a problem that i can't install it because it shows that i have to uninstall Microsoft Security Client, but when i hit "Uninstall" button nothing happen. I was waiting a few hours but the status was the same. Thank you in advance, Mikołaj
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Unable to install BD total security 2017
Hi, I purchased the BD total security in March 2017 and had been using it till date. I started getting crashes and BD got unresponsive and finally I started getting error that Windows has blocked the application. I tried some quick fixes via a google search but nothing seem to work. So as a last option I uninstalled BD and…
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License extension for multiple devices
Hi guys, Once I bought an Android 1 yr mobile security license, then after couple months I bought Total Security license for my two PCs, so in Central now I have 2 different active subscriptions. Android Mobile is active for 150 days and Total Security license (3 dev) is active for 49 days. I want to buy this 1yr Family…
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Install help pls
Hi I have a 90 day trial of Total Security 2017 and I found it to be a bit heavy on my laptop, I was trying to install Antivirus PLus 2017 for 30 days to try it to see if my laptop would run better than the Total Security ,but the past 2 installs Bitdefender keeps installing Total Security 2017 instead of Antivirus plus…
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Family Pack 2017
Hi. I'm thinking of getting the "Bitdefender Family Pack 2017", but I'm wondering about the asterisk on the "Unlimited* number of devices per household". Could someone from Bitdefender spare me the trouble of reading the entire "Terms of Service" and tell me exactly what the asterisk refers to? Thank you. PR
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Install total security 2017
Hi I'm trying to install total security 2017, but i keep get an error message: "Setup has encountered an error" "Setup was unable to install drivers on your system" I uninstalled total security 2016 with Bitdefender 2016 tool I also used the System File Checker tool to repair missing or corrupted system files, but…
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Told to restart my computer for new version of Bitdefender antivirus..now I'm locked out..doesn't li
After responding to Bitdefender request to restart my computer to receive a new version of my Bitdefender anti virus, it then said I must Uninstall my current version and then restart again to download new version. When I did that, a message flashed that the new version is not compatible with my operating system (Windows…
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Installation Form Disapear
I am installing Bitdefender Total Security 2017 on two PCs. On my first PC the installation succeeded however on the second once the download finishes and the installation form appears, something loads for 30 seconds then the form disappear by itself and I cannot continue with the installation process. You assistance is…
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Upgrade Uninstall for 2017 Stuck
Uninstall step from 2016 to 2017 was taking hours. I have now tried to RESTART the computer and this, too, is taking hours. I have already upgraded on another computer with same internet speed successfully. Can I leave it in the RESTART mode to see if it will clean up after itself? Again, we are talking HOURS. Windows 10…
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Activation code doesn't work...
So I paid for Bitdefender Total Security 2017 a few hours ago... You guys took the money out of my account and I received an email with an activation code. Lo and behold, the code doesn't work. I try to open a ticket, that page doesn't work. I try to live chat, that page also doesn't work. I don't understand why I'm having…
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Is this email from BD for real?
I got an email, supposedly from Bitdefender, claiming improvements and new features. My questions: * Is this email genuine? * Which version # will these changes show up? I am on BDTS ver 21.0.25.80 engine ver: 7.71155 * When will that happen? * Do I need to do anything to get these features if I have set my BDTS 2017 to…
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BD Keeps asking to log in / create user account
Hi, I've installed BD total security yesterday on a new computer, your servers seemed to have problems and the support tab in BD Central is still unavailable, still got lucky after several hours and was finally able to log in. The problem now is that BD is asking me to log in / create a new account at every restart, if I…
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Incorrect active device count after installing Bitdefender Total Security Multi-Device 2017
After installing Bitdefender Total Security Multi-Device 2017 the device count showing at my Bitdefender Central is incorrect. I am only using Bitdefender to protect two devices, however, Bitdefender Central shows I am protecting three devices. Under My Devices, there are two devices showing but the count under My…
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Upgrading from Free Version to AV+ 2017?
I want to upgrade to AntiVirus Plus 2017 from version 1.0.21/1109 of the free anti-virus on my win7 64 system, which was installed in 2014 from this file: Antivirus_Free_Edition_x64.exe. I can't find an uninstaller for the free version and wonder how to proceed. Is there an uninstall tool for the free version, or should I…
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Bitdefender Security for XP & Vista
Hello, I purchased and activated BTS multi-device 2017 on my two desktops Windows 10, but I have an old XP laptop. Can I install "Bitdefender Security for XP & Vista" on this laptop and use the key of my BTS multi-device (2 years/10 devices) ? Thanks for your help.
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There was an error while downloading one of the installation files
I have been trying to install Bitdefender 2017 for the past 2 weeks. I thought maybe bitdefender download servers were congested... but this is getting to be ridiculous. Just to download the installer was difficult without the download dying halfway. I'm running a freshly formatted Windows 8.1 desktop. This download issue…
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Issue after installing Total security 2017
Hi, I've just upgraded my Total Security multi device 2016 with the new 2017. The installation was done properly. When starting bitdefender, I got a popup requesting the activation code. I entered the code and I got the message: This activation code has already been used by another account. Connect to the existing account…
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Bitdefender 2017 wont start
Hi everyone i recently bought and installed bitdefender 2017 ..the instalation went fine but the software wont start it stuck on " my account" i reinstalled it ...rebooted my laptop..nothing changed thanks in advance peace
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Do I need to manually disable Windows defender and firewall before installing bitdefender 17
Or bit defender total security 2017 will automatically disable them ? Or it's better to manually disable them before installing bitdefender total security 2017 ?
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Thanks to Bitdefender Team
Hi ! I usually come here trying to solve my problems. Today, I only come to congratulate the Bitdefender Team for the excellent work, the upgrade to version 2017. In a few minutes, everything was on Autopilot, without losing the register days I've ever had, and no warnings. Congratulations, and thank you very much, for I…
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BD 2017 TS multi devices on Ipad
I have running BD 2017 TS multi devices, on 2 PC's Now I want to protect my Ipad with Bitdefender. I tried via Bitdefender Central I can ad 3 devices but I don,t see an Ipad How do I solve this
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No activation key?
I have tried to email support about this aswell as other issues but clicking the Submit button never does anything. I am using BitDefender Total Internet Security 2017 for Windows 10 Home 64bit. It will expire in 13 days. A few months ago, you had a sale for BitDefender Internet Security 2017. I bought it, and now that I…