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Buying Bitdefender Product and activating later
Hello Sorin, I´m very interested to buy one of your 2017-Products. You have made me an interesting "Limited Offer". My question is: When I buy a license now, when will the License begin? At the date of my buy or at the day of first use? At the moment I have another Security Product, which I want to use to the end and then…
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Ticket
Maybe, I´m silly, but I don´t find my open Ticket (2017032117530004) . Please help. Thx Mike
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please explain
please explain , why does it says expiry date, but just installed today
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No extension of my subscription after paying
On March 5, 2017 I submitted payment for an additional year of BitDefender Family Pack. This was an early renewal. I can provide both screen captures of the receipt as well as an email from BitDefender confirming my payment. I sent a support message last week and have heard nothing so far. When will my account be credited…
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Installing 2017 software
Why is it taking so long for the software to install? I do have a very slow internet speed...maybe this is the problem?
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Access denied on website
I was trying verify my email but it said that the owner of the website banned my IP address, why?
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I cannot upgrade bitdefender total
hello i am trying to uninstall bitdefender and upgrade i get this error unrar.dll is missing from my pc i attach error image please help solve this problem thanks
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Internet Security vs Antivirus Plus Licensing
Hi, I bought Internet Security 2017 (not sure why) but since I have problems with it, can I re-install just the Antivirus part of it? Is that something that is possible or I have to downgrade my licence somehow and then download and install Antivirus Plus 2017 itself? Thanks.
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How to install Bitdefender 2017 on 2 Win 7 desktops & 1 Mac desktop
Have 3 desktop computers in our house, 2 Windows 7 and one Mac, not on any home network, and no devices/smartphones. How do I go about installing Bitdefender 2017 Family Pack on the 2nd & 3rd desktops? Will the Mac require anything different than the Family Pack that's being installed on the Windows 7 desktops?
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Error 1006 Ray ID: 33c4880b882e30ea • 2017-03-08 08:47:43 UTC Access denied
What happened? The owner of this website (www.bitdefender.com) has banned your IP address i was about to reset my EMail password but then it's say i cannot reset the password because it's the email i registered it's not Found but i clearly login using that account lunaradeon@gmail.com
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BTS 2017 reckons i have apparently used all my licences. AGAIN!
Last time this happened i posted my Ticket number and someone who monitors the forums fixed it for me. Have just installed on a 5th PC and have a 5 licence key and it says i need to buy a new licence when it's only installed on 4 devices. If i leave it to regular support the ticket as per last time get's updated or looked…
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not received product key
Good evening Bitdefender team, after thirty-day trial, I have just purchase a Bitdefender Antivirus Plus 2017 (3 user, 1 year) from Bitdefender web site, Order ID 57660533, but I have not received the product key. Why ? How can I get it ? How can I do to activate the product ? \mg
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The procedure entry point could not be located
Hi, I updated today Bitdefender from 2015 to 2017 and after it, whenever I try to open a program, or even my Live Mail, I get this message "The procedure entry point ... could not be located in the dynamic link library api-ms-win-crt-runtime-[1-1-0.dll" I was tried to install Visual C ++ Redistristributable but again I get…
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Bitdefender wallet extension disappeared after chrome was re-installed
I have Bitdefender total security 2017. and google chrome latest version. when i open settings in chrome, then extensions i cannot find the bitdefender wallet extension. Can you please help?
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I cannot reset my password
Hi there I was installing BD 2017 and my email is said to be used. So i followed through to reset my password and the " Oops, something went wrong. Please try again later." came up, I use the same email used on this forum Please help me
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Corrupting Windows Registry
Hi I experienced a funny effect yesterday after I installed BDIS 2017 onto a customers machine. After the initial installation that the customer did himself, he came back to our store complaining that the BDIS crashed the laptop. I offered to install it on his behalf, and low and behold, after the installation was…
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Firewall Rules Erased
Bitdefender 2017 installation erased my security settings without warning. Particularly the Firewall Rules. I had over 100 custom rules for the Firewall. All gone. No backup. These should be carried over automatically. Otherwise, provide the user a huge warning and option to cancel. Now I have to spend the first few hours…
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Unable to connect to the server error
Anyone else having problems activating a new install? I installed BD 2017 Total on another Windows 10 PC and two android phones yesterday without any problems. Went to install on another home PC and ran into the "Unable to connect to the server". I also noticed that the installer didn't just automatically log me in, as it…
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Subscription expired
I have 337 days left on my bitdefender subscription(total security)an im getting a popup from bitdefender saying expired?Bitdefender in system tray is grayed out saying please activate your product?
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Need help regarding activating BTS 2017
Good evening Bitdefender team. I just purchase a Bitdefender Total Security 2017 (1 user, 1 year) from Bitdefender official reseller in Malaysia. When received the product key via email, It do say that: If you have purchased a Bitdefender license before and plan to keep the current license untouched, please create a new…
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Cannot connect to internet after installing Bit Defender 2017
Cannot connect to internet after installing Bit Defender 2017. I got it working yesterday and now I couldn't connect again a day later. Confirmed it wasn't an issue with Windows 10 by uninstalling and reinstalling. What the is going on with your program? Can I get a fix please?
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Problems with Amazon??
Hello all, I have been having trouble getting Bitdefender to install, specifically get it to start downloading the installable. This is a new OS build, with not much on. Windows firewall is disabled but Windows Defender is active. I ran the BD connectivity executable and found some interesting items. First off my trace…
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Re-Install BD 2017
Hello all, I had BD 2017 installed on my laptop. I restored a previous image, that did not contain BD. Now when I try to re-install BD it does not allow me to do so. I get the BD Agent installed but nothing else kicks off. I have removed the BD Agent multiple times, with multiple reboots, but no go. I have even removed the…
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TS 2017 Upgrade removes DL files in Windows 7
I upgraded from TS2016 to TS 2017 which removed important DL files. Desktop icons no longer work, neither do the items in the start menu. Resetting the system to an earlier date with an TS 2017 reinstall gave the same result. Windows report that the command cannot be executed due the missing DL. I reinstalled the DL, only…
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Use Bitdefender 2017 Key with Bitdefender 2015
Hello Guys, i have a Question now i have Bitdefender MultiDevice 2017 Key that i have activated in Central. But i would like to install Bitdefender 2015 but the Key from 2017 don't work ? How i Can use the key for Bitdefender 2015 the reason that i would like to use 2015 is that BD 2015 is smarter than 2017. I have 10…
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New Upgrade Pop-Up Window
As a consultant, I manage about 400 different computers scattered among 45 different customers. On Friday, January 20th, many (if not all) of my customers began calling me about a new Bitdefender 2017 upgrade pop-up window that was appearing on their screens. This pop-up window offered them only 2 choices - "Upgrade" or…
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Premature Expiry unable to activate
Purchased and installed BitDefender Total Security Multidevice 2 weeks ago.Subscriptions show expiry for Widows products 30 days, mobile products 14 days. Lodged a ticket no: 2017010721000003 on 11th January 2017 no response to date. Sent a follow up email 19th January, still no response. Product has now expired on mobile…
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BD Antivirus Plus 2017 Activation Problem
I recently purchased a subscription for BD antivirus Plus 2017, for 5 devices, I downloaded the program, but I cannot get the BD activated, it shows to be BD Total Security, which I do not have a license key for, only antivirus plus 2017. and keeps showing invalid key code. I have not used any of the other 4 devices yet.…
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BItdefender TS 2017 Offline Installer Won't Just Open
Hi, I downloaded the offline kit for BD Total Security 2017 (64 bit) and have tried every possible way to run it but the process just stays dormant in the Task Manager and then nothing happens throughout. I have tried this by after disabling my default antivirus (Windows Defender) & windows firewall. I tried scanning the…
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Bitdefender 2016 to 2017 - Device Connect alert
HI I just now upgraded from 2016 to 2017 and immediately the device connect sound started playing and wouldnt stop. I uninstalled Bitdefender and the sound stopped, but when I reinstalled Bitdefender it started again. I have had to turn off this notification but this is not a solution - can you help I am using Windows 10…