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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Can You Recover Money Sent to a Scammer?
Realizing that you’ve transferred money to a scammer can be frightening, but what you do next may make a real difference. The sooner you contact your bank, report the payment as fraud and request an urgent recall or freeze, the better the chances that the funds may still be stopped before they are moved elsewhere. This new…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Your Email Address Was Leaked. What Could Actually Happen?
When people hear that their email address appeared in a data breach, the first reaction is often: “It’s only my email. How dangerous can that be?” Email address leaks are often overlooked or not considered important enough by their owners. I mean, what else can happen besides receiving spam? Well, things can take a…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77 and @Flexx have the authority to…
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Bitdefender Discounts: Save on Premium VPN, SecurePass and Identity Protection
We’re excited to launch a community–focused campaign with up to 50% off Premium VPN, SecurePass, and Digital Identity Protection. Whether you're browsing on public Wi-Fi, managing dozens of passwords, or wondering if your personal data has been exposed online, these tools are designed to give you more control, more…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Asking to open Ask the Expert Community
Can someone tell why when I ask to open Ask the Community from the main interface screen it opens the Bitdefender Antivirus software page on the browser, Edge is my default ? This started yesterday July 13/26, I was aways able to open it prior. I can open it through saved favorites and sign in. This seems strange as I did…
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Renewal from Total Security and VPN to Premium Security
I've renewed my subscription to Premium Security. I previously had Total Security and Premium VPN. Switching devices to Total Security was very simple. However, I am going back and forth with customer support regarding the moving of 7 devices from Premium VPN to Total Security. It is not working the way they are…
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The current Bitdefender version, build number link.
I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…
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Used protocol by app
Hi, Can you add in all VPN apps information on main screen which protocol is used by application in current connection? It would be helpful. Best Darek
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Can I disable in-the-cloud scanning?
Hello, (this is initially for a Windows laptop, and potentially Android devices later on) I am a longtime user of Avast, but for years now, I have been unhappy with the direction they are heading in. Finally decided to pull the bandaid off and look for a replacement. That search has led me to Bitdefender, however I have…
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How poor is securepass?
How did you go back to passowrd manager, securepass is terrible? Only got it on one machine so far, but just not syncing. tried talking to support and they just kept messing me around, and expecting me to put time into letting them know repeatedly what the problem. They forced me onto it mid contract after are rebuild ona…
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Bitdefender account cannot log in
Hello, my Bitdefender account cannot log in. It keeps showing that it cannot connect to the server. Could you please tell me how to resolve this? The network is completely normal.
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Subject: [BSOD / Black Screen] MEMORY_MANAGEMENT Error (0x0000001A) after installing Bitdefender Ultimate Security on Windows 11
Hi Bitdefender Support Team & Community, I am seeking assistance with a critical system crash occurring on my Windows 11 system immediately after installing Bitdefender Ultimate Security. Problem Description Shortly after installing Bitdefender Ultimate Security (or during system boot with Bitdefender running), Windows 11…
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Cloud XDR Dashboard issues after recent update – incomplete or partially loaded panels
Hello, Since the most recent Bitdefender GravityZone / XDR Cloud update, I have been experiencing instability and inconsistent loading behavior in the Cloud Dashboard. More specifically: Several dashboard panels are not loading completely Some widgets appear partially rendered or missing data The interface occasionally…
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Firewall Feature Wishlist 2026
Maybe I’m also the only one who wants these features. 😊 I’ve been using BD for over 15 years and maintain a very extensive custom FW rule set. Ever since, I’ve been missing two or three features: To avoid being asked again every time a file is updated when a rule for it already exists (Alert Popup), there should be a…
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[Feature Request] Dedicated Bitdefender Ad-Blocker Browser Extension / Enhanced Anti-Tracker
Hi Bitdefender Team and Community, I am writing to propose a feature request regarding browser privacy and ad blocking. While Bitdefender Anti-Tracker does a great job blocking trackers and telemetry, users still need to rely on third-party extensions (like uBlock Origin or AdGuard) to handle intrusive ads, pop-ups, and…
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Bug: Alert mode repeatedly asks to allow same unchanged application [Under Investigation]
I have "alert mode" enabled so it always asks me whether to allow/deny a new application's access to the internet, or after that application has changed. For example: Problem: Since an apparent Bitdefender update around yesterday, it's been repeatedly asking me to approve the same exact applications back to back, over and…
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Excessive 2-Step Authentication Friction on SecurePass (Windows & Android)
Hi everyone, I’m reaching out to share a significant pain point regarding the user experience with SecurePass, which I am currently using on both Windows (Browser Extension) and Android. The current authentication workflow is creating massive friction. Every time I need to access my passwords, I am forced to enter my…
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Activation Date can be different than Purchase Date for different products? - How to merge Bitdefender subscriptions
I am a long time TS user…almost always for 5 devices. The current install runs until Oct 1 2026 but I saw a good sale for TS for 10 devices and so I bought it. I realize now that these are considered different products ie 5 devices vs 10. So activating the new purchase now will not extend my current subscription to the…
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Sample Submission issue - form not working
Please see attached. Please try again after sometime. Any ideas?
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Bitdefender on my windows PC does not recognize active SecurePass application on my Windows PC.
I have Bitdefender open and running on my Windows PC. I have Bitdefender SecurePass open and running on my Windows PC. When I initiate a task in Bitdefender that requires access to SecurePass, Bitdefender ignores the already OPEN SecurePass application and opens a NEW SecurePass application on my Windows PC. So, then I…
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Inquiring recommendation for a pay-per-OTP
Hi, I am wanting to obtain an SMS # to complete a login account with Mercado Libre in their Mexico and Brazil regions. In order to view their marketplace online, one needs to have a local login that requires a SMS phone verification to complete the login process. Can anyone recommend a reliable, safe pay-per-OTP or a…
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Bitdefender Mobile Security disconnects internet with IOS 26.6
Is there a way around the need to turn off the VPN in Mobile Security for IOS with this new update? This update is unhappy with the Mobile Security VPN and blocks or slows down connection with the internet via my modem. I'm hoping Bitdefender has an update to address this or maybe Apple has to address this problem if it a…
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Feature Request: Add an optional "Beta / Early Access Updates" toggle for power users
Hi Bitdefender Team and Community, I am writing to propose a feature request for future builds of Bitdefender desktop products (Windows / Total Security): an optional toggle in the Update Settings to receive Beta / Early Access updates.
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Public library sign-in not working
About a month ago my sign-in to three public libraries (all with URL containing sirsi.net) stopped working. I've tried this with both Firefox and Vivaldi (Chrome) browsers. The icon shows that their is a sign-in match but when I try to fill nothing happens. I've contacted Bitdefender support three times but I only get a…
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Upgraded to Ultimate Security Family Plan — "Add Members" option doesn't exist. Also only 1 password manager acct?
Hello, BD Experts! My annual sub renewed 15 days ago, and I decided to switch to the Family Plan since it covers 5 accounts / 25 devices and includes Password Manager for all 5 accounts (screenshot 1, from Bitdefender's own support page comparing Family vs Individual plans:…
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Bitdefender Virtual Disk - need an option to disable
Hi, The Bitdefender Virtual Disk is causing me a ton of issues with system checks for online certifications, I’ve also emailed support about this. The system checks carried out by the online test provider are flagging my laptop as being a virtual machine due to the vhd that bitdefender has created, and I cannot enter the…
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Bitdefender GravityZone Google Workspace SAML Support
Support for SAML 2.0 is fairly basic but well understood, but Google Workspace does not use a publicly accessible metadata URL for its X.509 certificate exchange. Instead, they download an XML file from the GWS admin console and upload it to the service provider's console, likely for security reasons. Bitfender only…
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Mi chiamo Giuseppe Lucera ed ho acquistato i Vs prodotti installati si un PC e su due cellulari
I vostri programmi di protezione hanno bloccato suil mio PC il seguente file: C:\Utenti\giuseppe.lucera\OneBrowser.exe. Sul Vs Dashboard di sicurezza i due cellulari risultano protetti mente il PC DESKTOP-GN1OFR6 sui servizi di Assistenza risulta a rischio e il Kit di pronto soccorso da la seguente risultanza Micro-Star…
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Call Blocking on Samsung Z Fold 7
I am trying to find how to set up call blocker on Samsung Z fold 7 running android 16 and One UI 8.5. It seems there is not a way to have BD be the spam and caller ID, is there a way to get it made the default program?
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Game Profile has not been working properly for months
When auto profile triggers game mod the update interval is configured as 12 hrs which sometimes switch backs to one hour ( after shutting down the game ) and some times it does not. happening for many months, reported several times here.
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Videos now don't load to Brighteon and Instagram
I was able to load my videos to all platforms, but now I'm unable to load to Brighteon and Instagram. I have turned off the VPN, anti-tracker and encrypted web scan, cleared the cache, deleted low-view videos off Brighteon. I have tried loading with another internet service. But, I continue to be unable to load videos to…
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SecurePass desabilita
Instalei o SecurePass na extensão do EDGE no meu PC com Windows 11. No entanto, toda vez que eu ligo o PC o SecurePass fica desabilitado. Já cadastrei PIN e as vezes o windows o pede, mas volta a desabilitar ao desligador o PC
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False Positive? Android.Riskware.Repack.rPNRO detected only by BitDefenderFalx on VirusTotal
Hello Bitdefender Team, I'm an independent Android developer, and one of my applications is being detected as Android.Riskware.Repack.rPNRO by BitDefenderFalx on VirusTotal. The APK is signed with my own release keystore and is built directly from my source code. It is also published on Google Play and is currently under…
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Bitdefender VPN FAQ [Updated version]
Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: https://www.bitdefender.com/consumer/support/answer/7126/ Should you have other questions you wish to ask, you may post them in the comments below.