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Troubleshooting and optimizing Bitdefender products for devices running on Windows.
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How to set up Bitdefender Mobile Security and fix common issues for Android and iOS.
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Guides, fixes, and extra information about Bitdefender VPN.
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Share your experience with the increasing prevalence of online scams, consult cybersecurity experts and learn from us how to stay safe.
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The Defenders of the month are the Community superheroes

We are pleased to announce that we are launching our Super User program called “Defenders of the month” and “Defenders of the year”, exclusively for the members of the Bitdefender Community!

Driving Cybersecurity Awareness: Bitdefender’s Immersive Booth at the Las Vegas GP

During the Las Vegas Grand Prix, held from November 21 to 23, Bitdefender enhanced the event with a dynamic activation booth that captivated attendees and showcased the company's commitment to cybersecurity in the fast-paced world of the highest class of single-seater racing.

Bitdefender branded merch: Yay or nay? Tell us what you think!

Here's a glimpse of what some of our branded materials look like. These items are not available for sale, they are just experimental designs created exclusively for the Bitdefender teams as part of internal initiatives.

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The Bitdefender Expert Community

Join the Bitdefender Expert Community to find answers, exchange ideas and connect with other cybersec savvy people!

Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admins @Alexandru_BD and @Mike_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and…
The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
Poll: Should Bitdefender Make A Linux Version for Home Users?
As a longtime user of Bitdefender (since 2014), the topic of a Linux version has been floating around on and off for the past decade. However, what makes these requests different this time around is the end of life support for Windows 10. Many users, unhappy with what Microsoft is doing to with Windows 11, are starting to…
The Secret Santa Scam - Your Holiday Generosity Could Cost You
As the holiday season approaches, many look forward to gift exchanges and the spirit of giving. While Secret Santa traditions are meant to bring joy to friends, families, and workplaces, scammers have found ways to exploit this festive activity. A relatively old scam, often circulating on social media, is turning a beloved…
Driving Cybersecurity Awareness: Bitdefender’s Immersive Booth at the Las Vegas GP
During the Las Vegas Grand Prix, held from November 21 to 23, Bitdefender enhanced the event with a dynamic activation booth that captivated attendees and showcased the company's commitment to cybersecurity in the fast-paced world of the highest class of single-seater racing. Bitdefender's booth was built inside the track,…
Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
The "false" Malware
I created an a archive with the extension .BAT and bitefender has removed the archive .BAT
Trying to uninstall agent from endpoints using the Bitdefender console, Please help.
I have been manually uninstalling agents from all my active endpoints which is working. But some of my endpoints are remote and people don't use it everyday. I uninstalled agent from all my endpoint which was active in the last 7 days. But now after a week I can see 5 more active endpoints in the last 7 days. I want to…
Fichier d'installation .exe
Bonjour, J'ai acheté Bitdefender Premium Security J'ai reçu un lien Lorsque je double clic dessus, rien ne se passe. Quelqu'un a-t-il rencontré le meme probleme ? Si oui, comment a-t-il été résolu ?
BitdefenderVPN Premium failing to autostart with windows 10
VPN failing to autostart with windows 10 even though set to do so in VPN settings! No matter how many times I set, reset, restart, reinstall the Bitdefender VPN Premium to automatically start with Windows 10 it just doesn't do so. I do not care how brilliant the VPN itself actually is, it is useless to me unless it will…
How can I secure SecurePass plug-in in Chrome (windows)
I installed the plug-in in Chrome for Bitdefender Securepass and imported accounts & passwords. Using Password Manager, the plug-in was secured: everytimea new Chrome session was started, I had to fill in the master password to activate the plug-in. With SecurePass it seems it is not secured the same way: when I start a…
Any Conflicts between Nord Vpn & Bitdefender total security
Are There any suspected conflicts between the Nord Vpn & Bitdefender total security? Specially when the " Threat Protection '' Feature of Nord vpn's extension is enabled along with bitdefender's anti tracker extension & ublock origin ? This answer does matter plz help
How can I secure Central app en SecurePass app on android with fingerprint or PIN?
I installed the central app and de securepass app on my mobile phone. But I can just open them without any protection like fingerprint or PIN. I tried to figure out how to to that, but I cannot find it How can I do that?
Disguised + P2P Servers in bitdefender vpn
DNS tests show that NordVPN is using its own servers, but it also reveals that the traffic has been secured by the VPN. Relying on Google servers like Bitdefender VPN also poses a security risk as it utilizes Google servers instead of its own. So, what's the solution? Do you know of any VPNs that use their own servers with…
B.D. Anti Tracker + Ublock origin + Brave's Default shields
Bitdefender Total Security is installed on my P.C. Do i to need to install bitdefender anti tracker + ublock origin extensions in Brave Browser along with brave's default shields active ? i mean is there any suspected conflict out there ?
Bitdefender version update failing, serious issue
Hi everyone, My bitdefender tried to update to the newer version, the icon of bitdefender then disappears like it always does with a version update but then doesn't reappear. After reboot bitdefender is loaded again at start but then after 15 minutes it tries to update the version again and again fails. In the "info" it…
Blue screen when using Ethernet connection on laptop
I am encountering a Windows 11 Pro Blue Screen when my Ethernet cable is plugged into my laptop or the docking station. The blue screen occurs within 1-10 mins from log in. The computer runs fine when the cable is not connected and using WIFI to connect to the network. When researching this issue on the Internet, I learned…
Vpn connected but The virtual ip is not shown
Why ? and whats the fix?
Bitdefender Scanner App Alert wirhout having installed a new app
Hi, Does anyone have the same issue? My Mobile Security says on a daily basis, that there is a new app installed which is not safe, even though I did not install a new app. I get every day this push notification Someone knows why this happens or how to get rid of this? Thanks
AmuseMEMEnt Arcade
I believe that humor and laughter should always be part of our daily lives. As E.E. Cummings used to say: "The most wasted of all days is one without laughter". No matter where you are, you deserve a good laugh. My proposal for you from this day onwards is to have our own happy place within this Community and share the…
How to stop Bitdefender blocking my internet?
My internet is no longer working despite my laptop saying it's connected to my home WiFi. It's not a problem with my WiFi as I've turned my mobile data off on my phone and still have connection using only my WiFi. The only thing that's changed since it last worked is that BitDefender asked me to confirm if my current WiFi…
Bitdefender firewall over Windows?
This discussion forum aims to explore the effectiveness, compatibility, and advantages of using Bitdefender's firewall over Windows Firewall. Key discussion points include the overview of Windows Firewall, Bitdefender's firewall, its features, and compatibility with other security software. Users can share their…
Error code 1020
I just received this error when trying to upgrade - Update encountered an error (error code: -1020). Please check your internet connection and try again. If the problem persists please contact support for a resolution. I have tried to search for this code but no results Anyone know anything about this? Thanks in advance.
No Wi-Fi Signals Found to Protect
I have repeatedly attempted to activate the Wi-Fi Security Advisor, to select my Home Wi-Fi, and secure it. But BD recognizes NO Wi-Fi signals in spite of the fact that every other device I own, phones, tablets, Amazon Firesticks, etc. ALL immediately identify the several Wi-Fi signals available. How can I resolve this?
How to get Safepay to work when on Fidelity.com
This is a fairly recent problem, within the last month or two. When using Safepay on Fidelity.com I can still do things like review account positions and buy into my money market, but I can no longer access Security Settings, Monthly Statements, RMD distributions. Fidelity gives me messages such as 'that information is not…
Can inactivity of the Tabs kill or interrupt Vpn connection
As the tabs ll become inactive & could loose the vpn cover.
Strange Behavior of Incognito windows
Whenever I open an incognito window on my Windows 10 (with Bitdefender installed) PC using Chrome or Firefox and search something on Google, the browsers initially display the results on a white page. However, after refreshing the page once or twice, it changes to the normal black display. What could be the reason for…
IDM Integration (Internet Download Manager), how to add a virus scanner.
Hello! In Internet Download Manager (IDM), there is an option to add a virus scan. But I don't know what program (.exe) Bitdefender uses to scan files, can someone help me with this?
Why can't I see any text?
I recently installed Bitdefender and I can't see any text in any of the features. Support suggested that I uninstall and reinstall the program. I tried that but it didn't help. Any suggestions on what else I can do?
Does SecurePass automatically store password/account info for new accounts?
Password Manager detected a log into a new account and asked to store the login and account info. VERY Convenient. It doesn't look like the "improved" SecurePass does that. Am I missing a config setting? I am on Windows 11 with the latest extension installed. I would hope that SecurePass has feature parity, at least, with…
Captcha scam?
In the link below there's a Captcha and it doesn't seem right to me. I've read about Captcha scams. Can someone from Bitdefender please investigate the one below and report back if it's a scam or not? Thank you! *URL removed by @Gjoksi RULE: Posting malware samples and /or URLs is not allowed in the community! Do not post…
Bitdefender causing excessive thrashing of USB hard disk
I had a problem with Bitdefender causing excessive access (99%) to an external USB hard disk which I was using for my image back-up. I got help from Bitdefender support who suggested I do a total uninstall and fresh install of Bitdefender. This seemed to cure the problem, for a few days, then the excessive disk activity…
How can I remove the File Shredder in the "right-click" menu?
When I right-click an archive I get the chance to scan it with Bitdefender or use the File Shredder, how can I remove the File Shredder from the right-click menu? I'm only interested in scanning the archive. This can probably be done in the Registry Editor, can anyone point me in the right direction on where I should be…
I recently changed from McAfee
I keep getting messages that my system has viruses. I have uninstalled all McAfee programs. Bit Defender tells me i have no viruses. Please help Thanks
Firewall Permission Dialog Box Is Poorly Coded. Any Explanation?
When you set your firewall so it asks your permission when an app tries to acces network, things may go crazy. If you immediately select "Allow" or "Block", you are fine. But if you don't, new(same) notifications keep stacking back to back, as long as you wait. 1 box per 1 seconds I guess. So if you try to decide "should"…
VPN over limit after 1 minute
How can a vpn use 200mb in 1 minute of usage? this is the 2nd time i went to pay bills using the secure pay in Bitdefender and it consumes all 200 mbs. first time it took under 15 minutes and today it took about 2. all i'm doing is logging into my bank to pay bills. Bitdefender vpn is just a joke in my opinion. what is…