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Bitdefender Can Not Be Installed
Hello. I have encountered a major problem. I was trying to install "bitdefender_av_2013_64b" into Windows 8 64-bit operating system but I did not succeeded. Nothing special happened: I run the setup, follow the guidance but at the end of the installation, my computer (ASUS K55VD) restarts by leaving the BitDefender almost…
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User Cancel Install...
I upgraded to Total Security from Antivirus yesterday. I had found out I had some malware on my computer and I got rid of it. While the malware was installed, Bitdefender installed just fine, but did not detect the malware. I used Malware Bytes to get rid of it. It wasn't totally gone, so I did a system restore back to a…
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Registration Key
Recently bought Bitdefender total security 2013 and was never able to register on my computer. It says registration key is invalid. I just bought this two days ago at staples.
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Blue Screen During Boot
I installed Bitdefender 2013 on a Windows 7, 64 bit computer. After installation, the computer begins to boot, but then goes to the blue screen, then reboots again with the same sequence. I can force the computer into the safe mode where I can uninstall Bitdefender, then the computer will boot normally. I searched for…
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Installation Not Working - Cannot Use The Software
Because the officual support is not giving me an answer, i will write my problem here: i have here a new machine with windows 8 64bit. The system was clear, so no other big software on it. I was just installing bitdefender 2013. But during the installation i had a crash and after that i was not able to enter my system. How…
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Skip Product Check
Hello, I tried to install Bitdefender Antivirus and it displayed that I have incompatible software. Is there a way I can install it without having to uninstall software?
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Can't Activate Bitdefender Antivirus Plus 2013
Unhappy that cannot get past "Activate your Product" screen with Bitdefender Antivirus Plus 2013 on 2 PC's, it is very annoying!! Have tried rebooting and activating from Top of the main interface but still not working. How can I get this sorted?
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Knowledgebase Article For Patch-setid-cleaner.exe In English
For complete uninstallation of Bitdefender there is an other tool named "Patch-SetID-Cleaner.exe" which should run after running Uninstall Tool if we want to upgrade Bitdefender from its predecessors versions. Although the French version of the said tool also works the same for the English versions of Bitdefender, but from…
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Installtion Failed Ts2013
Hi, I'm trying to install the free trial of Total Security 2013 on my Dad's computer but can't seem to do it! The computer is Windows 7 64bit and meets all the requirements. I was getting an exception error but I then downloaded the 64bit offline installer from here and it now goes through to the…
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Install Problem With Download
I unistalled bit defender total security 2012 with the tool, and tried to install bitdefender total security 2013 using the "bitdefender_tsecurity.exe" tool. I get the message "There was an error while downloading one of the instalation files. Do you want to retry?" The progress window says Downloading Installer. When I…
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Just Upgraded To 2013
Hi, I have extended my license for another year and want to install the new software, I have gone to the download page and downladed it which only offered the repaire option which has just put 2012 back on ! It isnt clear what i need to do please can you advise
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Deinstallation Of Other Anti Virus Protection
In order to install my new Bitdefender 2013, I need to desintall manually the miscrosoft security essentials installed on my PC. I don't know how to do that. Can you help me ?
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Bitdendender Total Internet Security - Installation Crashing
Hello all, I was running BitDefender Total Internet Security 2012 and I decided to upgrade to 2013. My laptop is using Windows 7 x64. I downloaded the file BitDefender_Uninstall_Tool.exe and when I launched it never seems to finish. I have attached a screen-shot of the uninstall program running - screen.jpg I then closed…
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Bdis 2013 Showing Key As Invalid
I installed BDIS 2013 and entered the key for BDIS 2012, it didn't accept the key told that it is not able to connect to internet. It neither connects to My Bitdefender account, but the funny thing is that it is downloading updates and installing them. Same happened to my another computer which is 32 bit, when I was…
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How To Translate Bit Defender 2013 To Brazilian Portuguese?
Hi folks! I bought three licences of Bit Defender 2013 Total Security. But the machines that will use it has a weak conexion to internet. So, I had to use the offline installer. But, it took me by surprise, because the offline installer is in English and there's no option to change the language! In my PC I Installed Bit…
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Stuck On Installation
I downloaded the trial of Bitdefender 2013, and it's stuck on installing, specifically on this stage: (If image not displaying correctly, it's done downloading, scanning bar around 2% filled, and haven't started installing) It's been like that for almost 2 hours now. Anyone know what's happening? Windows 7 64bit.
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Bdts2013 Just Doesn't Install Right
I am just about at the end of my patience with this program. No icon-Security Center warnings- bitdefender services are loading. These are all the things I get from this program and I just don't have time for it anymore. I went through my registry and deleted all registry keys and there were a few from another security…
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Cannot Install Bit Defender Total Security
I have been trying for a month, off and on, to install Bitdefender 2013 total security (on Windows 7 32bit), to no avail. The install process stalls. It completes the top bar for uninstall 100% and then stalls at 25% on the lower install bar. Worse, you cannot close it. It will not let you. I literally need to shut down…
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Bitdefender Blocks Attachments To Email From External Hard Drive
Since upgrading to 2013 version from 2011, Bitdefender blocks attachments from my SimpleSave external hard drive to my gmail account. How do I fix this?
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Bdts2013 Just Doesn't Install Right
I am just about at the end of my patience with this program. No icon-Security Center warnings- bitdefender services are loading. These are all the things I get from this program and I just don't have time for it anymore. I went through my registry and deleted all registry keys and there were a few from another security…
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16.20.0.1483 Version In Dutch?
In the updates on this site it says that the latest versin is 16.20.0.1483 when wi'll this be released in the Dutch version then because i still am on 16.18.0.1406 bacause the latest version does have a lot off fixes i hope too recieve it soon. Greats, rnuis
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Windows Updates
I know this is a common topic but I'm still having a problem. When I first upgraded from Total Internet Security 12 to 13, my internet connections were disabled. I was able to repair that through information on the blog. However, subsequently, I received prompts to update several windows media updates, both through BD and…
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Can't Activate My Bitdefender 2013
email id: Activation Key: [3 user Pack - Purchased from R.S.Computer Enterprises Pvt. Ltd., Chennai, India] I am from India and bought TS 2012[3 User Pack] March this year. Since then, BTS 2012 works smoothly. To Upgrade my TS 2012 to 2013, I uninstall TS 2012 thru BTS uninstall Tool and then, I installed TS 2013 from web.…
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Bitdefender Total Security 2013 Disaster..
Hi I installed BTS 2013 trial on my Windows 8 Enterprise system. When i reboot the screen is black and i can only see the mouse pointer.. After uninstalling BTS,windows works normal again,so the problem is located. I have saved logs with autoruns.Who will look at them or help me ?
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Want To Have Bd Products
I am from China, in the Internet to see your products BD TOTAL SECURITY 2013, feel good, in that we don't see the point of sales products, some pity, I wonder if you could provide TOTAL SECURITY 2013 downloads address, a set of activation code to me, especially want to use this kind of great products, thank you.…
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Instalation Bitdefender Total Security 2013
I have a licente for 3 PC/2 Years. Since 30-08 the support didnt solved my problem. Since 11-09 I didnt receive any answer besides my mails. Reference Ticket ID:2012083010000058] I have to use another programs to protect my PC when a I have a valid license of your product. That's been the worse experience I ever had about…
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Installation Probleme Bitdefender 2013
Good afternoon. Here is my problem. I buy, Friday, September 14, 2012, Bitdefender 2013. My computer is a Vista Home Premium. Bitdefender 2013 is not installed. The problem is, Bitdefender, request the latest version of Vista. My computer contains SP1 SP2. I am currently without protection. This is a big risk for my PC.…
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Bitdefender Internet Security 2013 Instalation
Hi i just purchased internet security 2013 and installed it on my lap top working fine. But when I tried to install on Home PC all i get is this application will not run on your machine spec is Windows 7 home premium sp1 Intel I3 504 4.19GHz Ram 3.87 free 64 bit any idea " />
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Provided Key Does Not Work
Hi, When I download from the provided link in the registration email and install Total Security, it does not accept the activation key provided and I loose all internet access!!! The only way I can communicate via email with you is by completely uninstalling Total Security. PLEASE HELP as I am unprotected right now! (order…
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Uninstall Options
What is different between the 2 uninstall options shown in the attachment? I still see registry entries remain using both methods. Thanks