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Problems with startup of PC and browser.
Q1: "Updating encountered an error (error code: -1002, Could not resolve server). Please check your internet connection and try again." A second try succeeds. What is happening here? Q2: At PC startup and startup of Firefox browser with VPN off, when I try to connect to google it times out. Then same with mychart. Then if…
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Weekly offline update
Hi, In this post : https://www.bitdefender.co.uk/consumer/support/answer/88813/ There is a link under "Update Bitdefender's Threat definition offline" it's down now and showing 404 error. what is the new link for downloading offline update?
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Can Silent Update Notifications be disabled?
I have silent update enabled, which says it updates in the background. However, I get a notification when the update starts and another when it ends. These notifications take window focus, it does not seem particularly silent. I can't see any settings to do with these notifications, is there any other way to stop this?
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Not allowing shutdown just restarts
Running Windows 10 and installed bitdefender a few months ago. When I try to power of my PC it just restarts instead. This happened in the past and I had to reinstall. Why has this happened again after running for several months fine?
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Bitdefender's update interval is set to hours
The update interval of Bitdefender has been set to 8 hours since one of the product's updates a few months ago. I have multiple times turned it back to every hour and it keeps reverting to "8 hours". This setting is set without any usage Profiles being active at the time. Is this a bug or is the new default update check…
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Windows security
Is it beneficial to disable Windows Security when running Bitdefender?
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Why couldn't I connect to some websites?
I am new to Bitdefender, When I start my computer Bitdefender VPN remains disconnected. When I try to connect to any website with Firefox browser I get "Server Not Found". Then when I load my Bitdefender Premium VPN manually by clicking [connect] I can connect to amazon.com but not community.bitdefender.com. With Chrome…
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I just bought a total protection key but..
I put it and installed it with the same email as my trial version,now in the central i got 2 options to pick one email the results are : 1) trial version that is connected and ends in 17 december 2) paid version that says "you are in danger" + "you cannot add more devices" But the bitdefender.exe does not say trial anymore…
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New SecurePass
I had a very bad experience with the new SecurePass. It doesn’t display email addresses during multiple account selection, and it doesn’t support ChatGPT login.
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How do I get the Bitdefender emblem displayed on my reset computer?
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Can't download
Everytime I try to download, a message appear that the file has fail a virus scan, but I can't work out what is scanning the file! I'm using Windows 10
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BitDefender Not Compatible With Windows 11 24H2
Hi, I keep being disconnected with the host. The current installation package in the cloud portal isn't compatible with Windows 11 24H2. The smaller download package and the epskit x64 abort with the same result. Its ridiculous there's no fix to the issue.
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Unable to connect to the server
I can't get my antivirus to log in Message me below Of course I'm connected to the internet Unable to connect to the server Sorry we are unable to connect the server. Please try again latr Try again
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Bitdefender services are loading now, please wait
I'm getting the above message when mouse pointer is hovering over the Bitdefender Icon in the Sys tray. I have uninstalled and re-installed (just). When I did this it said "you are safe" BUT, after a reboot it goes back to the above error. Bdservicehost and BDuserhost and other BD's are showing in Task Manager. Win 11 23H2…
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BITDEFENDER FAILS AFTER WINDOWS 10 UPDATE ON 11/14/2024
Bitdefender will not work or reinstall after yesterday's Windows 10 update. This has been escalated because the instructions from Lori P. failed. The uninstall tool worked; however, every attempt to reinstall failed with an error message that indicated all related directories could not be cleared. Therefore, I have…
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Do i need to permanently disable Windows Defender in Win 11 ?
I'm sorry, but as a complete newbie to Windows 11 I am totally confused ! My question is: I have downloaded and installed BD today, but do i now need to permanently disable Windows Defender in Win 11 ?
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Windows 10 explorer blinking problem after installing Total Security
Hello eweryone. I hope you can help me. So I have a Lenovo laptop and recently my computer was going crazy. After logging in my desktop/explorer gets constantly blinking. I was unable to do anything... except calling Task Manager via Ctrl+Shift+Esc but this was freezing with 100% processor usage... Shortly after it exited.…
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Proxy settings etc.
I am so sick of "can't access the internet" every time there's an update on my computer, requiring me to go into settings AGAIN and fix things due to how Bitdefender operates.
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New scan technologies
Hi, The new changelog says the following: Integrated new scan technologies What exactly does that mean? Something completely new or just an update to the current one? Greetings
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RAM Usage Variations
I still don't quite understand why the "bdservicehost" process goes from using about 400 Mb of RAM to even about 70/80 Mb while using the computer. Why is there such a big difference in RAM usage? Couldn't it always use about 70/80 Mb?
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Windows 11 computer gets slower and slower loading pages and programs
I've been using Bitdefender for a few months now. It seems that everything I open (programs, web pages, etc. takes a LONG time to load! I've tried running Ashampoo Windows optimizer, which clears caches and other things known to slow computers. It is annoying, because I have to look up my password on each program I use…
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Computer slows down after installing Bitdefender Total Security
After installing Bitdefender Total Security Windows became less responsive, it is slower. After clicking the volume control on the keyboard, it takes 1-2 seconds for the system to respond. After hovering the cursor over the icons on the taskbar, it takes about 2 seconds for the icon to light up and be ready to click.…
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how to Install activation and updates on a remote not connected to internet machine?
Hi to all, in our laboratory we have some machines that (for security reasons) do not have an internet connection. Does bitdefender supports offline install, activation and updates, so I can install it on those machines? Do exists an installer version/updates for offline machines? Thanks a lot, Simone
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How To Remove Bitdefender Permanently Windows 10
Hi, How do I remove Bitdefender permanently from Windows 10? I want to remove all traces of Bitdefender from all 5 PC's Thanks
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Linking new bitdefender to old one
I received an email that my Bitdender package was close to expiring (still 24 days left) on Bitdefender Total Security. Rather than resub automatically, I purchased a new Bitdefender Total Security package (individual, which I believe I had before). But, rather than letting me extend the new time on my current sub with the…
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How to check the correct package installed and registered.
I initially trialled Bitdefender Total Security and decided to purchase the Family Pack instead. Having uninstalled Total Security and thought I installed the Family Pack, I entered the License Key. The software still displayed Total Security with 10 devices instead of 15 in the Family Pack. I then uninstalled Total…
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Bitdefender behavior during update
Hello, Bitdefender recently carried out a version update. It was uninstalled and reinstalled without any information. I was surprised that the Bitdefender icon in the tray had disappeared. Is this normal behavior? Does that mean that I am not protected for the moment during the update? Why am I not asked to restart in…
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Problem with downloading Bitdefender Total Security
Made my first Bitdefender (BD) purchase today (Total Security), registered on BD Central, and followed the steps there to download onto a first device — my laptop. Did this many times, but every time the result shown in Recent Download History was "Needs permission to download." I'm pretty sure I have Windows 10. I know…
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I want to install Bitdefender Total Security Individual without uninstalling Malwarebytes.
I am replacing Kaspersky Plus with Bitdefender Total Security Individual. I have uninstalled Kaspersky and UltraAV and their VPNs using Windows 10 "programs and features" . Kaspersky allowed me to run Malwarebytes concurrently by using a setting that ignores the Malwarebytes file. But the Bitdefender installer that runs…
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Scan doesn't work
I tried to do scan some folders and files from right click option, but it seemed not work. Here is steps. Right click on file or folder Select Bitdefender Scan with bitdefender It worked before.