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Registry errors after installing Bitdefender
I have been using Bitdefender for a couple years. So far I haven't had an issue with it. But recently, I've noticed several registry errors on my computer after installing the latest version. The errors are: HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\Bitdefender Antiphishing -> EnginesFolder-- The entry EnginesFolder points…
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I need to completely stop Bitdefender Total Security running on a Windows 11 PC. How?
I've run into some snag with my Windows 11 laptop and to get around it attempted to restore to the Restore point (checkpoint) I created a few days ago. But the Restore is failing with a message saying it could be due to antivirus software running, so to stop it and try again. I've tried killing the multitude of Bitdefender…
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Second Opinion Antivirus
HI, Is it possible to use Hitmanpro with Bitdefender as a second opinion scanner? Or, does it conflict with Total Security? Thanks 😁
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Remove Bitdefender without supplied password
I am an MSP and my client has Bitdefender on several computers. Their former IT firm did not supply them the password to remove. What options do I have?
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Purchase made under wrong Email
It seems that in my hurry I purchased Bitdefender with the wrong email adress; is there a way to change this purchase? That Email adress does not exist, and as such I did not recieve any links or data. Is there any way to solve this? The 'contact us' page had no information on it. I have the purchase information, if needed.
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In Place ISO Repair Win 10
I need to do an In Place ISO Repair to my Win 10 installation to fix a very peculiar issue on my Desktop. I am unable to tell exactly when the issue with File Explorer first occurred but their have been several updates to software recently including Bitdefender. Have tried every recommendation short of in place repair to…
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How to password-protect Bitdefender settings on Small Office
HI, I can't find the "Password Protection" feature to protect the settings of Bitdefender Small Office. Thank you
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Windows Is Not Working Right Since Last Update
Hi everyone, I am running total security on a windows 11 machine. Since the last update windows has been very choppy and laggy, and the mouse does not work right. Basically, it is unusable. Anyone else? Can this be fixed?
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Is Bitdefender the culprit?
Hi- First post. I occasionally clone my SSD drive to another SSD drive. I have had complete success in the past. Since installing Bitdefender, the cloning operation stalls and won't complete. Could Bitdefender be causing this problem? if so, what do I need to do to correct this issue? I have a PC running Win 10. Thanks for…
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Bitdefender: the icon on the Toolbar has disappeared.
Hello, I use a Zenbook laptop with Win 10. Bitdefender has alway worked well, bur from some days the icon on the Toolbar has disappeared. How can I solve this problem? Thanks
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Bitdefender update schedule?
Hi there, Recently I uninstalled Kaspersky Premium and I'm now testing other solutions. I'm currently trying Bitdefender Internet Security and I'm loving it. I have a question about updates: does your BD update on a regular schedule at all? Like exactly every hour. Mine doesn't. I get updates every 3 to 6 hours, which…
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Boot time takes much longer recently
In the last few days my boot time has increased from 33 seconds to over 5 minutes. Anyone know if that might be a Bit Defender issue ? thanks
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2023 Unable to Show Hidden Files in Windows 10: Is this still BitDefender doing this?
Hi there. I have used BitDefender for over a decade. In previous editions there was sometimes a conflict with Intrusion Detention that prevented you from toggling Show Hidden Files and Folders in the File Explorer view settings, but it didn't matter because you could temporarily toggle it off. There isn't any such setting…
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Is it possible to get bitdefender total security running on a computer completely offline?
I just purchased the total security package and downloaded it on my laptop. The other day I was on my desktop and the screen started flickering and then I saw some strange "play, pause, record" application in the middle of the screen so I shut it down and haven't turned it on since. I was going to install and run a scan…
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Updates for SafePay
When using SafePay I now get a message that says 'to get latest Bitdefender SafePay updates you need Windows 10. You have Windows 7' However, I have Windows 8.1. Anyhow, does this message and the fact that I am running windows 8.1 mean that I will not get any latest updates to SafePay and my 'SafePay' use is compromised or…
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How can I turn off the anti spam toolbar in TB?
Hi, how can I permanently deactivate the Bitdefender anti-spam toolbar in Thunderbird? Turning the anti-spam module off in Bitdefender has no influence and if I deactivate the add-on in Thunderbird (or even delete the *.xpi file in the profile) it’s back again after restart. I asked the same via email form to the support –…
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uninstall/reinstall
When I use the un-install/re-install feature, are my settings put back, like I had them before the un-install? thx
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Come fare per aggiornare i propri dati anagrafici
Ciao a tutti , di recente ho cambiato residenza e mi trovo a dover aggiornare i miei dati, ho provato in tutti i modi ,ma non ne esco . Gentilmente qualcuno mi può spiegare come fare per aggiornare le anagrafiche ? Ringrazio fin da ora per il supporto.
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Alert
Received an alert that my computer was locked due to a Trojan attack. Told me to call a number to unlock my computer and get help from Microsoft. Pretty sure it was a scam Anyone else have this happen?
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Suspicious Connection blocked notifications won't STOP
Please tell me how to turn these off! I recently had to use the Microsoft Authenticator and now these notifications popped up and interrupt my typing...it's maddening! Tried to contact the help line but was on hold for over 30 min! Not good...might be canceling my renewed subscription as a result.
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it shows
when I go to sign it shows uk flag it should be Canadian flag English and it will not let me change how I do it
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How to restart my laptop after a BD update
My (old) Toshiba laptop will not restart after the latest BD update. It was working as usual up to me shutting down, but now all I get is a blank screen with the pointer and time. I've tried a windows 10 recovery by repeated shutting down and restarting but that does not work. Any ideas gratefully received.
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BD Antivirus Plus installer forces removal of firewall
Hi, I am trying out Bitdefender Antivirus Plus. I have downloaded the latest installer from the website but when I try to run it, it gets a little way in and detects my (non-bitdefender) firewall and wants me to uninstall this before allowing me to proceed with the BD Antivirus Plus installation. How can I try out BD…
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Anyone know how to install Bitdefender Internet Security (not Lite) alongside Qustodio?
My child's computer has Qustodio for parental monitoring but does not have an antivirus solution which was why I purchased Bitdefender. Two programs for different purposes. But now Bitdefender says it can't be installed unless I uninstall Qustodio. Any solution to this? It says I can install the Lite version of BD but I…
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Bitdefender Internet Security on a "user" account problem
I'm having this vexing problem on my Windows 10 (Pro edition) computer. I read somewhere that it's better to use a "user" account, than get on the internet via the main "administrator" account. So I have 2 such user accounts and primarily sign into the first one I made, every day for almost every internet session. Sometime…
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update from trial version not possible - link does not work
Hi, I'm almost at the end of a trial period and would like to buy the product and make use of the advertised discount. However, the "buy now" button in the app doesn't work. It opens up the browser to but when I click the "buy" button there, the link is dead. I wrote an email do Bitdefender, but so far haven't got a reply.…
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Bitdefender TS - how to control scanning process?
I installed Bitdefender and started a scan, but I couldn't find a way to stop the app from, apparently, removing files without my permission. I mean, it found a number of files and had labeled them 'Unresolved' which I assumed it would ask me what to do with them, but it also labeled other files as 'Resolved'. Are the…
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Product Activation in Windows 11
I have reinstalled the product because my bitdefender vpn is not working but after reintalling from central website product is not getting activated and I have unintalled and reinstall the software 3 to 4 times so give me proper suggestion what to do Please reach out to my WhatsApp number [removed by admin] for the…
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Bitdefender Free Keeps Asking Me For A Restart To Finalize The Update Process
This problem only started not even half a day yet but the problem is still there even if I restart my pc for like 3/4th time every 10 ish minutes, is there anyway to fix this problem? Thanks.
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Bit defender and latest Thunderbird update 115.2.2
I updated to the latest version of Thunderbird today and apart from other changes. I no longer have the [is spam], [is not spam] etc buttons for bitdefender. How can I get them back? I tried turning off bitdefender in the extensions then turning it back on.