-
Delay Between Lock Screen and PIN input screen
Hi Gurus, I am evaluating a copy of Internet Security on a new Windows 11 Home build (2023H2). Windows and Bitdefender are all up to date. After installing Bitdefender, there is considerable delay between the time I click on the keyboard or mouse at the Windows lock screen (the date etc. disappear for 40 seconds, then…
-
Install Bitdefender Total Security
I currently have Bitdefender Total Security which is expiring soon. Instead of renewing online (as I did not want auto renewal) I purchased the Bitdefender Total Security from Best Buy which includes download. Do I need to uninstall my current Total Security prior to adding the new Total Security?
-
BitDefender Taskbar Tray Disappearing
Has happened the last two days. When I shut down and boot up the next morning, the tray won't display. A restart fixes this. Using Windows 11 Pro. No major recent changes to computer, except viewing 'My Account' within BitDefender before the problem started (and installing PDF24). How do I get the behaviour back that the…
-
Windows 11 new "recall" feature spying on users
Hi everyone, Microsoft just announced that they will be launching a new feature in windows 11 called "recall", this will take a snapshot of your desktop every 5 seconds. source: https://support.microsoft.com/en-us/windows/retrace-your-steps-with-recall-aa03f8a0-a78b-4b3e-b0a1-2eb8ac48701c source:…
-
Central Control status 'at risk' no versions installed, but error 'version is already running'
I've followed the prompts to install, clicked on the .exe file and it appeared to install, but I never received the 'installed' screen or any error messages. Central Control tells me that my computer is at risk but appears unable to fix it. Status shows as 0 versions installed, but when I again attempt to install, it tells…
-
After installing Bitdefender, Kobo eReader no longer recognized by Win 11 PC
After installing Bitdefender I can no longer get my Kobo eReader recognized by my Win 11 PC It shows up in the taskbar as a USB device with the software version as it's title. Drive Manager shows it as a drive but without a drive letter and as "Unallocated" Doesn't show up in File Explorer Even disabling Bitdefender in…
-
Misalignment between the present versions.
Hi, in the application management in the control panel there is always a misalignment between the installed version and the one indicated in the application management. Fix the bug. Thank you. 😉
-
Critical Windows Updates
When receiving the prompt to install windows update why does the program not inform when the update has downloaded and installed.
-
Bitdefender disappeared from settings and taskbar
Just had my Win 10 desktop repaired and new hard drive installed. Bitdefender disappeared everywhere on my computer. Cannot find solution online. Help!
-
Why am I still get this window after the install.
I have installed the module; however, I still keep getting this window. Do you have any idea how I can get back to the Dashboard?
-
build discrepancy
the Total Security build id on the Bit Defender page in my computer is 27.0.35.147 microsoft shows the Bit Defender Total Security build id in the Installed Apps as 26.0.23.80 is my computer being protected by the latest version of Bit Defender? thanks
-
Wrong email address on upgrade screen
I have an offer of a free upgrade, but when I click on it the screen asks for my email address ending @waitrose.com. This address no longer exists. It is no longer my account address. It was changed many months ago. If I enter my current address it says it is not valid.
-
Purchased total security and only seeing free edition
Just purchased and bundled with VPN, VPN comes up fine, but BitDefender itself comes up as Bitdefender Antivirus Free in BitDefender Central and in the App Will this fix itself or do I need to do something?
-
Bitdefender total security version 27.0.35.146 malware detections not showing in central?
Hi everyone, I have a few windows PC's on my account, on one of my laptops with windows 10 with bitdefender total security version 27.0.35.146 no longer seems to update in the bitdefender central for any website detection that bitdefender total security flags as malware. The certificate detections of this PC do update in…
-
Uninstall protection
Hello everyone, my name is Hossam and I am happy to be a part of this community! I really like Bitdefender due to its amazing features. However, I wish it had a feature like Uninstall protection, specifically for parental control app. For instance, if we take the Qustodio parental control app as an example, we can see this…
-
Slowly takes RAM from my Windows 11 via bdservicehost until the computer freezes
Avoid Bitdefender, as it's acting up. It slowly consumes RAM from my Windows 11 through bdservicehost until the computer freezes and crashes. I have a 16GB machine, and it will take about an hour. According to Bitdefender: "Thank you for your patience, and please accept my apologies for any frustration we might have…
-
Problem after Bitdefender update.
Hello, Currently having some issues with the AV, I can't run a scan and the feature selection has a weird "_" prefix. Also, all notifications are not showing any details just a plain popup. I already reinstalled the Bitdefender AV Plus and contacted the support. If you have a way to fix this please let me know. Thank you.
-
New install of BD on Win11 blocks access to network (local and internet)
I've now tried freshly installing BD (tried it twice) on my Lenovo P70 laptop on which I've freshly installed Win11. Internet connection is wired, ethernet cable to the router. For some reason, BD is seemingly blocking all access to my network adapter, producing assorted error messages from assorted apps as if my…
-
Activation issue
After Family Pack renewal, all other devices automatically activated but on my Windows 10 Pro desktop PC, I can't activate. As soon as I start the Bitdefender app (seccenter.exe), immediately the SIGN IN window appears, and after I write my email and I press the NEXT button… nothing happens.
-
Activation of all devices from BD account ?
After trying out the free test version which I did install on a few devices I have bought an activation key.- Do I need to activate the licence at every single device or can I activate all devices from my BD account ?
-
I accepted the free update from Total Security to Premium Security, there's a problem
I filled out the online form and it shows that I can update (install) in Bitdefender Central, but when I download the installation file and run it as administrator, it fails to produce a window or any indication what went wrong. When I try to access support on the pc app or on the Bitdefender Central website, It says site…
-
unable to download Bitdefender apps for my Laptop.
I had tried to download Bitdefender apps on my laptop but failed. an Error occur (Server Error 520 error code) during downloading on progress. it is okay when i try to download others apps. please help
-
Force program update (?)
Hello, my desktop computer few days ago updated to the latest version of BDIS (27.0.35.146) My laptop instead is stuck at the version giving the firewall alert mode problem (27.0.30.140); how is possible that, after 9 days (the latest version had been released on 11 April), a computer is still with a previous version? I…
-
Restore point
Windows 11 pro (23H2) and I still have problems using restore points if I don't uninstall bit defender first. I have been using bit defender for 8+ years and still I have this problem. Does anyone else get the system restore failed, and in the list is might of been your security program
-
Issue with Bitdefender Total Security - bugged, empty menu and impossible to use utilities
Hi Since few days, my Bitdefender is really strange. Nothing works and all the sub-fonctionnalities start by "_" All the menu are empty, I can do nothing. Also, since I have this issue, I have also issues with Office 365 and other applications. I tried to repair, uninstall/reinstall. but nothing change. Let me know if…
-
I have opened the file on the download bitdefender but I cant get it to install
-
Simple Question: Why Isn't Bitdefender in the Windows 11 App Store?
I too got a new laptop that I want to keep safe. I've seen all the posts about only safe products being allowed in the Windows Store and I DO NOT WANT TO SWITCH OUT OF S MODE JUST BECAUSE OF BITDEFENDER. Why isn't Bitdefender safe enough to be in the Windows Store? Why isn't Bitdefender informing customers like me that it…
-
Installation of Bitdefender on Windows 11 stopped by Microssoft Store
Hello, I hope some can help me out. My man got a new computer with windows 11. When I opened the downloaded file on his computer, it refuses to continue since it does not exist in Microsoft Store: And there is no app in Microsoft Store. How can I get around this? If anyone could help me; i would be really grateful! Kind…
-
Is my device covered ?
I have just installed Total Security onto a new Windows 11 laptop. The computer details show the O/S as being W11 Home Version 23H2 which satisfies the vendors description, however Bitdefender shows me that this device is covered but has a W10 O/S. Can anybody tell me if the device is actually covered and if it is possible…
-
Unable to reinstall Bitdefender on Windows 10
The Bitdefender software (free) on my PC somehow changed to "Version 1.0.21.1099, Updated 12/31/1969" and is not currently working. When I tried to uninstall it so I could install a new version, the result was "unstalled with errors, contact Bitdefender Support to finish the uninstall." So now I am unable to install any…