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Trouble Shooting Website Access - New Install
Hello All! New Internet Security Install - Attempted to pay my cell phone bill online after install, No problem signing into website but could not go to next window to view bill, all I had was a continuous spinning circle. This occurs with Bitdefender turned on or off. Call cell phone customer service and they had me open…
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Boot using USB thumbdrive
Due to a problem, I have to reinstall windows 10. I've created a ISO file on my thumb drive and I went into windows and changed the boot sequence to USB, but Bitdenfender is blocking the use of a thumb drive. How can I get my system to boot from a USB?
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Bitdefender wants me to restart my computer every day
Like the title says, every day it is asking me to restart. Is this how it behaves now?
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When trying to unistall kaspersky: this action is only valid for products currently installed
When trying to uninstall kaspersky anti-virus 2013 on control panel, I receive the message: 'This action is only valid for products that are currently installed. When trying to install Bitdefender, it gives the message that it can uninstall kaspersky and that I should do it myself. But I can't and Bitdefender can't. What…
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Bitdefender Antivirus Free (2023) / Exclusion not working
Hi, Can somebody please help because Bitdefender is driving me nuts !? I have noticed that the exclusion does not work in Bitdefender Antivirus Free v27.0.23.112 I already configurate Bitdefender to exclude a folder and whole disk from scanning and incoming downloads from certain software but Bitdefender still see it as a…
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Windows 11 Explorer freeze
The last few updates of Bitdefender is causing Windows 11 Explorer to freeze How can I fix this? Thankyou
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Remove Anti Spam Toolbar in Thunderbird
Hi - this has been asked before but nobody has posted a working solution. I'm using Thunderbird 102.3.1. I have disabled the Bitdefender anti spam toolbar in settings, but the toolbar returns when I restart. Please help! It's a big, annoying toolbar and I don't need it. Thanks.
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I used the online uninstaller for bitdefender total security 2020 and it was uinstalled with error.
The message said to contact customer support for help. Bitdefender has processes running in the background which are slowing my laptop to a crawl, Please advise accordingly.
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Registry errors after installing Bitdefender
I have been using Bitdefender for a couple years. So far I haven't had an issue with it. But recently, I've noticed several registry errors on my computer after installing the latest version. The errors are: HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\Bitdefender Antiphishing -> EnginesFolder-- The entry EnginesFolder points…
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temporary disable Bitdefender
I am having trouble getting the latest Windows 10 22H2 updates installed. After to talking to Microsoft support, it was suggested to temporary disable BitDefender, to see if that was blocking the updates. I've had BitDefender for a while and don't remember having trouble installing updates before. I was just wanting to…
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I need to completely stop Bitdefender Total Security running on a Windows 11 PC. How?
I've run into some snag with my Windows 11 laptop and to get around it attempted to restore to the Restore point (checkpoint) I created a few days ago. But the Restore is failing with a message saying it could be due to antivirus software running, so to stop it and try again. I've tried killing the multitude of Bitdefender…
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Second Opinion Antivirus
HI, Is it possible to use Hitmanpro with Bitdefender as a second opinion scanner? Or, does it conflict with Total Security? Thanks 😁
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Remove Bitdefender without supplied password
I am an MSP and my client has Bitdefender on several computers. Their former IT firm did not supply them the password to remove. What options do I have?
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Purchase made under wrong Email
It seems that in my hurry I purchased Bitdefender with the wrong email adress; is there a way to change this purchase? That Email adress does not exist, and as such I did not recieve any links or data. Is there any way to solve this? The 'contact us' page had no information on it. I have the purchase information, if needed.
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In Place ISO Repair Win 10
I need to do an In Place ISO Repair to my Win 10 installation to fix a very peculiar issue on my Desktop. I am unable to tell exactly when the issue with File Explorer first occurred but their have been several updates to software recently including Bitdefender. Have tried every recommendation short of in place repair to…
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How to password-protect Bitdefender settings on Small Office
HI, I can't find the "Password Protection" feature to protect the settings of Bitdefender Small Office. Thank you
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Windows Is Not Working Right Since Last Update
Hi everyone, I am running total security on a windows 11 machine. Since the last update windows has been very choppy and laggy, and the mouse does not work right. Basically, it is unusable. Anyone else? Can this be fixed?
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Is Bitdefender the culprit?
Hi- First post. I occasionally clone my SSD drive to another SSD drive. I have had complete success in the past. Since installing Bitdefender, the cloning operation stalls and won't complete. Could Bitdefender be causing this problem? if so, what do I need to do to correct this issue? I have a PC running Win 10. Thanks for…
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Bitdefender: the icon on the Toolbar has disappeared.
Hello, I use a Zenbook laptop with Win 10. Bitdefender has alway worked well, bur from some days the icon on the Toolbar has disappeared. How can I solve this problem? Thanks
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Bitdefender update schedule?
Hi there, Recently I uninstalled Kaspersky Premium and I'm now testing other solutions. I'm currently trying Bitdefender Internet Security and I'm loving it. I have a question about updates: does your BD update on a regular schedule at all? Like exactly every hour. Mine doesn't. I get updates every 3 to 6 hours, which…
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Brand new as of today installation of bitdefender requires updated IE 11
I spent a few hours getting all prereqs and KB articles installed only to get a non-working, non-updating program that shows a screen that tells me that my IE is not up to date. Are you all right? This is 2023, and no one uses IE 11. It is not supported as of 2022. It is not possible to get further updates yet you require…
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Boot time takes much longer recently
In the last few days my boot time has increased from 33 seconds to over 5 minutes. Anyone know if that might be a Bit Defender issue ? thanks
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2023 Unable to Show Hidden Files in Windows 10: Is this still BitDefender doing this?
Hi there. I have used BitDefender for over a decade. In previous editions there was sometimes a conflict with Intrusion Detention that prevented you from toggling Show Hidden Files and Folders in the File Explorer view settings, but it didn't matter because you could temporarily toggle it off. There isn't any such setting…
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Is it possible to get bitdefender total security running on a computer completely offline?
I just purchased the total security package and downloaded it on my laptop. The other day I was on my desktop and the screen started flickering and then I saw some strange "play, pause, record" application in the middle of the screen so I shut it down and haven't turned it on since. I was going to install and run a scan…
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Updates for SafePay
When using SafePay I now get a message that says 'to get latest Bitdefender SafePay updates you need Windows 10. You have Windows 7' However, I have Windows 8.1. Anyhow, does this message and the fact that I am running windows 8.1 mean that I will not get any latest updates to SafePay and my 'SafePay' use is compromised or…
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How can I turn off the anti spam toolbar in TB?
Hi, how can I permanently deactivate the Bitdefender anti-spam toolbar in Thunderbird? Turning the anti-spam module off in Bitdefender has no influence and if I deactivate the add-on in Thunderbird (or even delete the *.xpi file in the profile) it’s back again after restart. I asked the same via email form to the support –…
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uninstall/reinstall
When I use the un-install/re-install feature, are my settings put back, like I had them before the un-install? thx
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Come fare per aggiornare i propri dati anagrafici
Ciao a tutti , di recente ho cambiato residenza e mi trovo a dover aggiornare i miei dati, ho provato in tutti i modi ,ma non ne esco . Gentilmente qualcuno mi può spiegare come fare per aggiornare le anagrafiche ? Ringrazio fin da ora per il supporto.
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Alert
Received an alert that my computer was locked due to a Trojan attack. Told me to call a number to unlock my computer and get help from Microsoft. Pretty sure it was a scam Anyone else have this happen?
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Suspicious Connection blocked notifications won't STOP
Please tell me how to turn these off! I recently had to use the Microsoft Authenticator and now these notifications popped up and interrupt my typing...it's maddening! Tried to contact the help line but was on hold for over 30 min! Not good...might be canceling my renewed subscription as a result.
