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Custom scan results discrepancy
Hi everyone, After I've reset my windows 10 laptop with an image from December 2023 I ran a custom scan with the old version of bitdefender total security 27.0.25.116, this scan took 44 minutes and scanned about 2.9 million items. After I then updated bitdefender to the latest version 27.0.50.256 I ran the custom scan…
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update
Has anyone else went from version 27.0.51.260 to version 27.0.52.262 without having version 27.0.52.261 being done and wondering why it would not have installed as I understand it contained some major updates. Also VPN on Safepay has stopped connecting this seemed to have happen on the last window updates version…
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Was there a new product update?
In the early morning today I got a notification in the bottom right of my screen from bitdefender about a new product update with new features. I clicked okay and then got a notification from windows security that I needed to turn on virus protection, I know this can happen when updating so i wasnt worried. However, when…
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Total Security 2025
Just purchased Bitdefender Total Security 2025 at the Computer Active Store and have activated the new code. Looks OK with an updated expiry date on my devices. I have Version 27.0.52.262 dated 18/06/2025 14:11 so can you tell me if this is the 2025 version or if not, what do I need to do to get right up to date.
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BD Total Security Wants Me To Lower My Screen Resolution From 2560x1440 To 1024x768
This is more of a complaint than a question. When I installed BD Total Security, it wanted me to turn my screen resolution down to 1024x768 so it could fit on the screen. My OS recommended screen setting is 2560x1440, so I'm not about to turn it down just for BD and ruin the display quality for every other application.…
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Bitdefender has taken over my laptop!!
Today everything was blocked as a threat on my laptop, my email, teams, Google homepage. My computer got very hot and task manager told me it was bitdefender squirreling away. I forced stop but it would not allow me to do anything. On advice from AI I uninstalled bitdefender, but when I rebooted it told me I needed a…
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KB5063060 -is it really 87.7GB?
I ran a vulnerability scan and attempted to install the 2025-06 Cumulative Update for Windows 11 Version 24H2 for x64-based systems (KB5063060) — the maximum size is 87.7 GB, which seems unusually large to me. I do have just enough space, but the update is struggling to install. Any suggestions?
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Sometime Bitdefender Internet Security Does Not Start
Using Win 11…sometimes, when rebooting, Bitdefender does not start…any ideas?
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Please help me
I need to temporarily disable my antivirus software to troubleshoot an issue or install a specific program. How can I safely do this on my Windows or Mac computer? What are the steps to turn it off for a short period? Are there any precautions I should take to stay secure while it’s disabled? Please provide clear…
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Threat Database Updates
Hey just curious for the threat database last update time. It doesn't seem to coincide with my last update notification. Is this normal function? I didn't turn my pc on until 4am today.
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LOVE the product
I had given considerable thought before purchasing Bitdefender Total Security. For years I was using a competitor., and with that competitor product there were times when the downloading of virus updates hadn't taken place. I also found that product blocked certain places for which I had to sign in, so in order to do so, I…
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How to reinstall Bitdefender to my windows 11 desktop
I uninstalled all Bitdefender components from my desktop windows 11. Now I want to reinstall all the system components, but the Bitdefender says I have used all available slots of my subscription and wants me to purchase more. I have a subscription. I just want to get the original components back. What do i do? Thank you…
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Did MacOS Sequoia 15.4 break BitDefender?
There's an important Mac OS update that came out today, which I installed on my devices. The BitDefender app, which I downloaded from the Apple Store threw an error message that read: I'm puzzled as to what I should next.
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Unable to run Bitdefender?
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Bitdefender Possible BSOD
Good afternoon, I have a computer running Windows 11 64 bit on an Asus Zephyrus M16 laptop from 2021. I have Bitdefender Total Security version 27.0.47.241 installed: About half an hour ago, when I turned on my computer, I was confronted with a Bluescreen. I couldn't get there in time to take a picture of the screen with…
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Is Bitdefender blocking Windows Updates downloding?
These are the fixes I have tried so far: 1. Windows Update Troubleshooter - windows update, does nothing 2. Fix issues by reinstalling the current version of Windows Windows 11, version 23H2 (repair version) In place upgrade - Can't download it. - I tried the ISO for 24H2_English "Your files, apps, and settings can't be…
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I have a notification which says "configuration issues". How do I resolve them?
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BitDefender Total Security Latest Offline Installer Download
Hello BitDefender Community. (: Please May i have The Latest Offline Installer for Total Security 32 Bit & 64 bit. I Desperately Need The Offline installer to download it with INTERNET Download Manager because i am using RAIN 4G Which is Uncapped Fixed LTE Data and it's Limited to 10 Mbps Down.. after 7pm Every day in…
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How do you add Microsoft Outlook to Bitdefender email protection? Issue with Bitdefender software!
I'm having a very difficult time setting up my email protection for my Outlook account. I desperately need to get this to work because Outlook is my primary email provider. I followed all the steps and provided Bitdefender with access to my email account, and for some reason, I still keep getting an error message. I have…
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Bitdefender does not let me access my XTB account.
After installing bitdefender, free version, i have two issues with it. i can't stop it from running, deactivate it and so on i want to acces my broker account via browser, log into my xtb account and nothing works… endless loading screen. its doing it in the morning after install, it did not do it right after installation.…
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I keep getting the message "failure to communicate with Bitdefender Central App Service"
The solution given doesn't seem to relate to Windows 11, so I feel I'm left with a non-functioning Anti-virus system. Is there a solution that works?
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How do I get Bitdefender to startup when my computer is turned on.
Bitdefender does not startup when booting from the startup menu.
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Download Regular Update Files
BitDefender has regularly scheduled updates, depending on how it is initially set up. One question that I would like to ask; is there a way to reach out for updates 'manually' at a time of your choosing ? Also, the update files are a regular naming convention and recognizable. Last update I received was a voluminous mess…
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Is B/F compatible with Chrome Book Windows 11?
When attempting to download on Chrome Book, Windows 11, laptop, the following message appears, "This product (B/F) is not available for this platform". Yes / No ?? Any suggestions. TYIA
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I can't sign into Bitdefender Total Security
I can't sign into Bitdefender Total Security. Every time I try to it sends me back to the login screen with no error message. Any suggestions would be great otherwise it's time to move on as I can't afford to have my pc unprotected. Thanks
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Can not sing-in with Total Security (part of "Family Pack") due to some Error.
Here's what's going on, TS is installing smoothly right until following step: After I hit log-on button & I get here: Then browser is lunched (I've already tried this step with FF, Chrome, Opera, Edge, always with same result) When I provide proper credentials, accept sending data, each time I'm receiving following…
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Installation Total Security fails - Slow internet connection
The installation of total security doesn't function. Every time the failure of "slow internet connection" occurs, but i have fast internet connection and tried it with serveral connections. I've a valid license and installed the apps on android succesfull. But installing on PC - Win10 fails always. Before i uninstalled…
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Cannot access C:\ProgramData\Bitdefender\Desktop
Following new install of BD Total Security access to the above folder and sub-folders, which includes log files folder (including simple, read access) is blocked by Windows folder security. Cannot change access or take ownership using Explorer, or even iacls/takeown, even when running explorer/DOS/PowerShell as…
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Black Colour Screen on Boot After Installing Bitdefender Windows 7
Hi everyone, Full black colour screen for a few minutes on boot after installing Bitdefender. It happens before I even log in, just the mouse cursor over a black colour screen. Once it finally loads, everything works fine. I searched online, and it seems other people have this issue too, but I have not found any solutions…
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Bitdefender total security missing a process in taskmanager issue
Hi everyone, On one of my windows 10 laptops I had only 12 bitdefender processes running, I then rebooted and now I have 13 processes running while there are supposed to be 14 bitdefender processes. One of the "bduserhost.exe" processes is missing (only 3 are running), on my other windows PC's I have the normal 14…