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Wrong email address on upgrade screen
I have an offer of a free upgrade, but when I click on it the screen asks for my email address ending @waitrose.com. This address no longer exists. It is no longer my account address. It was changed many months ago. If I enter my current address it says it is not valid.
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Purchased total security and only seeing free edition
Just purchased and bundled with VPN, VPN comes up fine, but BitDefender itself comes up as Bitdefender Antivirus Free in BitDefender Central and in the App Will this fix itself or do I need to do something?
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Bitdefender total security version 27.0.35.146 malware detections not showing in central?
Hi everyone, I have a few windows PC's on my account, on one of my laptops with windows 10 with bitdefender total security version 27.0.35.146 no longer seems to update in the bitdefender central for any website detection that bitdefender total security flags as malware. The certificate detections of this PC do update in…
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Uninstall protection
Hello everyone, my name is Hossam and I am happy to be a part of this community! I really like Bitdefender due to its amazing features. However, I wish it had a feature like Uninstall protection, specifically for parental control app. For instance, if we take the Qustodio parental control app as an example, we can see this…
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Slowly takes RAM from my Windows 11 via bdservicehost until the computer freezes
Avoid Bitdefender, as it's acting up. It slowly consumes RAM from my Windows 11 through bdservicehost until the computer freezes and crashes. I have a 16GB machine, and it will take about an hour. According to Bitdefender: "Thank you for your patience, and please accept my apologies for any frustration we might have…
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Problem after Bitdefender update.
Hello, Currently having some issues with the AV, I can't run a scan and the feature selection has a weird "_" prefix. Also, all notifications are not showing any details just a plain popup. I already reinstalled the Bitdefender AV Plus and contacted the support. If you have a way to fix this please let me know. Thank you.
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New install of BD on Win11 blocks access to network (local and internet)
I've now tried freshly installing BD (tried it twice) on my Lenovo P70 laptop on which I've freshly installed Win11. Internet connection is wired, ethernet cable to the router. For some reason, BD is seemingly blocking all access to my network adapter, producing assorted error messages from assorted apps as if my…
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Activation issue
After Family Pack renewal, all other devices automatically activated but on my Windows 10 Pro desktop PC, I can't activate. As soon as I start the Bitdefender app (seccenter.exe), immediately the SIGN IN window appears, and after I write my email and I press the NEXT button… nothing happens.
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Activation of all devices from BD account ?
After trying out the free test version which I did install on a few devices I have bought an activation key.- Do I need to activate the licence at every single device or can I activate all devices from my BD account ?
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I accepted the free update from Total Security to Premium Security, there's a problem
I filled out the online form and it shows that I can update (install) in Bitdefender Central, but when I download the installation file and run it as administrator, it fails to produce a window or any indication what went wrong. When I try to access support on the pc app or on the Bitdefender Central website, It says site…
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unable to download Bitdefender apps for my Laptop.
I had tried to download Bitdefender apps on my laptop but failed. an Error occur (Server Error 520 error code) during downloading on progress. it is okay when i try to download others apps. please help
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Force program update (?)
Hello, my desktop computer few days ago updated to the latest version of BDIS (27.0.35.146) My laptop instead is stuck at the version giving the firewall alert mode problem (27.0.30.140); how is possible that, after 9 days (the latest version had been released on 11 April), a computer is still with a previous version? I…
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Restore point
Windows 11 pro (23H2) and I still have problems using restore points if I don't uninstall bit defender first. I have been using bit defender for 8+ years and still I have this problem. Does anyone else get the system restore failed, and in the list is might of been your security program
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Issue with Bitdefender Total Security - bugged, empty menu and impossible to use utilities
Hi Since few days, my Bitdefender is really strange. Nothing works and all the sub-fonctionnalities start by "_" All the menu are empty, I can do nothing. Also, since I have this issue, I have also issues with Office 365 and other applications. I tried to repair, uninstall/reinstall. but nothing change. Let me know if…
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I have opened the file on the download bitdefender but I cant get it to install
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Simple Question: Why Isn't Bitdefender in the Windows 11 App Store?
I too got a new laptop that I want to keep safe. I've seen all the posts about only safe products being allowed in the Windows Store and I DO NOT WANT TO SWITCH OUT OF S MODE JUST BECAUSE OF BITDEFENDER. Why isn't Bitdefender safe enough to be in the Windows Store? Why isn't Bitdefender informing customers like me that it…
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Installation of Bitdefender on Windows 11 stopped by Microssoft Store
Hello, I hope some can help me out. My man got a new computer with windows 11. When I opened the downloaded file on his computer, it refuses to continue since it does not exist in Microsoft Store: And there is no app in Microsoft Store. How can I get around this? If anyone could help me; i would be really grateful! Kind…
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Is my device covered ?
I have just installed Total Security onto a new Windows 11 laptop. The computer details show the O/S as being W11 Home Version 23H2 which satisfies the vendors description, however Bitdefender shows me that this device is covered but has a W10 O/S. Can anybody tell me if the device is actually covered and if it is possible…
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Unable to reinstall Bitdefender on Windows 10
The Bitdefender software (free) on my PC somehow changed to "Version 1.0.21.1099, Updated 12/31/1969" and is not currently working. When I tried to uninstall it so I could install a new version, the result was "unstalled with errors, contact Bitdefender Support to finish the uninstall." So now I am unable to install any…
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display bug in the dashboard of Bitdefender
Hello community, I have a display bug in the dashboard of Bitdefender. After repeated reinstallation, the problem cannot be resolved. Does anyone know a solution for this?
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Why do you have to Uninstall your Firewall before Installing free BD Antivirus
Why do you have to Uninstall your Firewall before Installing and trying "free Bitdefender Antivirus" I can get anywhere unless I agree to uninstall my Firewall Why not have trust to the user but maybe just warning him, that he have to know what he is dealing with ;) ? BR
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Activate
I can't activate VPN. Otherwise I have a code for it. I can't activate Bitdenfender Armor. Otherwise I have a code for it. MVH / Kaj Per Siegstad.
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Just purchased bit defender
I need to talk to a technical representative concerning installation of this software
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Firefox update blocked by bitdefender
The advice to keep the browser on current status is blocked by bitdefender. In firefox I get the information that the updates are managed by my organisation (= bitdefender). Is there any possibility to update the firefox browser manually? Thanks for your support! herri
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bug in icon
I have a bug in the icon that does not change automatically depending on the Bitdefender action
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How to uninstall Bitdefender SafePay
Hi, I realy hate when my paid applications decide to install to silently install unwanted bloatware, so is there an option to remove it? I tried looking in Programs and features as well as in Bitdefenders Program Files Folder. Thank you, Kicho
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Trying to install Bitdefender onto a new computer
I have been trying to install Bitdefender onto my new computer (existing subscription) but I keep getting a non-verified Microsoft App warning to change my settings. How do I do this?
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Official Update topic missing
By my side an official topic is missing, a place where the contributors may post all news about new program updates (not malware signatures) and where the users can follow to be informed about these events and their change logs An example: due to Firewall Alert mode problems I had to uninstall BDIS and installed Comodo…
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Downloaded and installed total security but central says my laptop is still at risk
Hope the experts on here can help. Support have told me to uninstall and reinstall to remedy the above problem but nothing seems to work and I'm at my wits end. Any help would be much appreciated. Not too technical please.
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Bitdefender has lorem ipsum text?
Restarted as it suggests but now the app shows lorem ipsum and nothing is functional.. I've tried uninstalling and then reinstalling from scratch, nothing. Are there any settings stored I can remove, or anything else I can do to get it working again? Build 27.0.30.140 This also seems to disable all the behaviour of…