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Windows RDS and some Apps are slow since 2nd August
Hi all, Our clients started telling us that their apps or servers were very slow since 2nd August. We started disabling Bitdefender modules but it changed nothing so we moved on. After a lot of testing and monitoring, we tried to uninstall BitDefender : Everything went back to normal. We Disabled every module 1 by 1 in the…
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Anyone else having Outlook Client Bitdefender Antispam Issues with emails to self?
For several months using Bitdefender Total Security with Antispam enabled on Windows 11 with 2019 Outlook Client running; Antispam feature removes/deletes all emails from personal email account(s) inbox created or forwarded to self from computer, cell phone, tablets etc. For example; using personal Outlook email account:…
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Antispam Removes/Deletes Outlook Emails
For several months using Bitdefender Total Security with Antispam enabled on Windows 11 with 2019 Outlook Client running; Antispam feature removes/deletes all emails from personal email account(s) inbox created or forwarded to self from computer, cell phone, tablets etc. For example; using personal Outlook email account:…
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Hi, I am using the Bitdefender free edition and would like to know where .......
Hi, I am using the Bitdefender free edition and would like to know where can I see the threats found after the analysis and if Bidefender does eliminate them without asking . Other Protection software include some kind of quarantine section where you can see what the analisis found. Thanks in advance
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"Port scan blocked" Notification. What Is It?
Hi guys so today i found out through bitfinder that a port scan was blocked from a remote IP and then i saw this update log and when i checked i had many of these update logs that go back until dec 30. what is this? and is it harmful? and how can i remove it
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Can I Disable Windows Defender When I Have Bitdefender??
Hello, Bitdefender team. Can i disable Windows Defender and shutdown all proceses of this antivirus when i have Bitdefender? Thank you in advance.
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won't start after a cold start
Bitdefender used to work fine until 2 weeks ago. No major change to my system besides Windows11 updates. Now, Bitdefender will not show its icon in the system tray after a cold start and worst: right clicking on a file and choosing "scan with BD" will not do anything. Only after a reboot will the icon show and the "scan…
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Windows 10 Pro computer comprised
Please don't laugh I pay great attention to keeping my computer safe, but really screwed up this time. I got a$499.99 subscription charge from Norton however I ended up indirectly allow the tech to remote my computer while I was watching bad idea. You know the rest had multiple charges on multiple cards! In the aftermath I…
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"Wgua_critical_files" In My Windows 11 Device
Hi, I have got loads of files named "wgua_critical_files" with many different type of fil endings, many includes macro. They resides in folders that are hidden. The more I delete, the more new files are created. I have searched the web, but no clear result. (Ransome ware, was one suggestion) Any ideas? Many thanks in…
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Windows Security detected malware "zam64.sys" missed by Bitdefender
False positive or legitimate threat?
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My BitDefender detected this Gen:Suspicious.Cloud.2.vtW@a8qJm
Hi Support. The file infected was selenium-manager.exe with Gen:Suspicious.Cloud.2.vtW@a8qJm. The issue was never encountered until today. Here is the screenshot: I need to use Selenium WebDriver for my software program. Even after downloading the chromedriver.exe again, the issue is still there. Can you please assist me…
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How to get help to undelete a file PST
Hi All, I new to bitdefender and after a virus scan my inbox.pst was quarantine,, and I thought I had to delete the quartine file,, not knowing if I delete the file it will delete the ENTIRE inbox and not just the message with the virus. So how do I "UNDELETE" the .pst file so I can get back my inbox and all my emails? I…
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Advanced Threat Defense disabled and won't enable
Hi, Newbie here asking for help if anyone can. The Advanced Threat Defense on my Bitdefender is disabled and it won't let me activate it. Pressing "Enable" doesn't do anything and if I try to enable it inside Protection, the slider moves but nothing happens, and it's switched off again upon reloading the console. Updated…
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Trojan.MSIL.Basic.8.Gen
Hello everyone, Yesterday, I was writing a REST API in Java and was attempting to connect to a database I had in MySQL. I decided to take a break and run a quick scan. In the middle of the scan, Trojan.MSIL.Basic.8.Gen was detected. Now, I would like to say that I have had a false positives in the past when writing Rust…
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What is enfected?
Hello How do I understand this warrant.below Does it mean that the website MitID. dk is enfected or does it mean that my computer is enfected and has enfected the website I try to use. Hope you can help me - thanks. Regards Søren Denmark Online Threat Prevention We blocked this dangerous page for your…
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How do I upload pictures to Shutterfly?
I asked this question earlier but the category went to mobile. Anyway, I tried to upload pictures to Shutterfly and they would not go thru. I used my daughter's laptop and they uploaded very quickly. I am assuming that the firewall is preventing this? How can I turn that off or get permission to upload to shutterfly?
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Can a Trusted Application be Added to GravityZone Business Security
Hi, I'm using Windows Server 2019. I have specific productivity applications that require downloads directly into a software product. In other words, I open the application. If a database needs to be updated I click update. GravityZone Business Security thinks the application is a virus and blocks the download. Is there a…
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Steam Download being blocked
Hey guy, I need some help. I just purchased this game through steam. I spoke with steam on why this is and they said that it was bitdefender blocking the file from downloading. I read online that hackers will duplicate file names to trick the systems into allowing them(fake positive). Is there anyway to allow this file to…
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View logs button on full scan notification is inert, is this a Feature With Priority (Bug)?
Just bought and installed, ran deep scan, while scan ran for 18 hours, noticed it “fixed” 3 problems. Go to look at log to see what has been un effed, but can’t see it. Just a dead feature? Would think not, too vital for QA testing to miss. Any clues how to see this without putting on frog suit and diving into the file…
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"Infected web page detected" on just about every page?
Since a few days, I get the BD alert "Infected web page detected" on just about every web page that I visit, even on Google Search. This is what BD further says about it: -------------------------------------------------------- Feature: Online Threat Prevention We blocked this dangerous page for your protection:…
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Rescue Environment Doesn't start
I have a total security subscription and I'm trying to run a scan in the Secure environment. I open the app, go to antivirus, and select Rescue Environment. It says you should restart, I click restart and nothing happens!!! Windows: 11 Plan: Total security
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Windows Security detected malware "zam64.sys" missed by Bitdefender
False positive or legitimate threat?
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Bitdefender Scans At Startup. Any Help?
Is there a rationale behind Bitdefender's not doing an automatic scan (either quick or deep) on startup? This is kinda weird. But, ok....Im ok with it being done on restart. I just wanted to find out the rationale as to why? Maybe they wil change it in the future so it automatically can scan upon powerup & Restart?
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Support for Dev Drive and Performance Mode for Bitdefender
Windows Defender is getting a separate Performance Mode when it comes to Dev Drive in the upcoming versions of Windows. I can see that in VMs, it does make a performance difference when dealing with large datasets using Python and SQL Server. Is Bitdefender planning to introduce any features to speed up development work in…
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ABBYY Fine Reader re-install requires adding folders to exceptions of anti-virus. How to do it?
ABBYY Fine Reader re-install requires adding folders to exceptions of anti-virus. I require step by step instructions how to do this
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Latest BD Total Security 26.0.33.139 Causes Windows 10 To Boot To Black/Blank Screen. Any Help?
This PC has had Bitdefender TS running for 2 years with no issues. On Wednesday an automatic update for Bitdefender was rolled out, and it prompted me to reboot (which I did not). At the end of the day I shutdown as normal. The next day, after putting in my Windows PIN and pressing enter, it took an extraordinarily long…
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Call Of Duty: Modern Warfare II (2022) FPS Drops With Advanced Threat Defense. Any Help?
In Call of Duty Modern Warfare II we see low FPS since the latest update. If you add the game to the exceptions of Advanced Threat Defense, the problems go away and the game is as smooth as it was a week ago. see multiple reddit entries on the issue as well.
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Munbyn Lable Converter App
When I try and install this application on Windows 10 64Bit BD sees it as a threat because they say its infected with "gen:varient.razy,540352" BD Then disinfects it and quarantines it and then deletes the app. I cannot install this SW because basically BD says its infected and will not let me. Is there a way to…
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Bitdefender tasks still running whereas BD is uninstall
Hello, I uninstalled BitDefender but some processes are still running and keep my computer slow. How do I completely remove bitdefender from my computer? Thanks in advance
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Bitdefender Internet Security Icon Is Greyed Out
I see this was addressed in 2016, but I am hoping for a more current response. When I right click on it, it shows "update now". I have done so several times without any changes. Left clicking opens the dashboard showing "you are safe", but when I click on "my account" my name is no longer there. It does show I have 600+…