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Suspicious connection blocked notification for msedge.exe
Hi, I have recently started getting notifications on bitdefender's online threat protection, but I am not sure whether they are a false positive or not - as they application that is triggering it is msedge.exe. I have recieved a notification like this almost every day. I am using Bitdefender Total Security on a Windows 11…
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google services on chrome account errors
hi, i want to ask about google. when using google search on chrome with specific user, i get a reload loop, even after deleting all the data!. is there a solution for that?
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Help deleting password protected
This file was identified by a full system scan \\?\Volume{3802b0c6-00f1-43c3-a307-12fbabea5a70}\EFI\HP\dip.zip=>dip.efi Password-protected Not scanned(file was password-protected). I assume it was from an HP firmware update but I would like to be sure it is benign as well as be able to remove it. I am not sure what the…
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How to restore files deleted by Advance Threat Defence.
I was running a file which i made, and all of a sudden bitdefender deleted it saying it was Malware. How do i restore it? There is no option to restore I have searched far and wide.
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CAN'T ACCESS MY MICROPHONE- HP ENVY 360 - 13 INCHES
i am unable to access my microphone. i have returned my device twice to bestbuy and i am having the same issue. please assist with a resolution
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Bitdender is reporting Suspicious connection blocked: Sync.hgrtb.com
Feature: Online Threat Prevention chrome.exe attempted to establish a connection relying on an expired certificate to sync.hgrtb.com. We blocked the connection to keep your data safe since websites must renew their certificates with a certification authority to stay current, and outdated security certificates represent a…
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Add Pagefile.sys to Antivirus exceptions
Hello, I would like to know, as the title says, if it's possible to add C:\Pagefile.sys to the Exceptions list in the settings. The said file can't be chosen as a file to be excepted via the Browse for files Dialog box. However, copy-pasting the file path into the relevant field does activate the three fields below:…
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Packfile Limit Adjuster 1.2
So I have been encountering a Virus problem with this file "Packfile Limit Adjuster 1.2". It is a mod used for GTAV game, Is this false positive virus? here is the link where I got it.Packfile Limit Adjuster - GTA5-Mods.com.
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[Fractureiser] Powerful new malware circulating, but not detected by BitDefender
Recently, a highly sophisticated piece of malware has been infecting numerous PCs with executable Java binary files (.JAR files). Infesting mainly users of the Minecraft game, this virus is very sophisticated as it is able to replicate itself and infect all jar files on the user's computer. It was discovered less than 10…
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How do I stop Bitdefender from requesting authority to update system files and apps
Every day just after I boot up my windows 10 PC bitdefender sends requests to my desktop asking for authority to make changes/updates to systems files/apps. This causes disruption to old win 7 software and games running and requires a reboot to clear it.
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BD webprotection blocks Backblaze
BD blocks within webprotection my Backblaze backup program as Phishing. On my PC and Ipad
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configuring extension scan?
newbie with newbie ? after being hacked multiple times, (google, cc, paypal, facebook, fedex) in last 2 weeks, and free AV software finding nothing, i bought BD total security. also found nothing on windows 11 and android. log states extension scan not configured. should i do that, how do i do that, and would that affect…
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Is it possible to be infected with trojan without Bitdefender noticing it?
Hello, my email account got hacked and the hacker send me an email from my own account where he wrote down my password and said that there is now a trojan on my device and explained why my antivirus didn't notice it. I usually don't pay attention to emails like that but I just want to make sure that everything he says in…
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Mouldy
Windows 10. This morning a BD pop up told me my system was infected and it was proceeding to disinfect my system. It was then suggested that I restart my system and do a full system scan, the result was negative.Now whenever I restart my system I get a generic text message across the top of my screen telling me my system…
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Does Bitdefender protect from addition of hacker foreign ip addresses
I had a scammer try to sell me a computer clean up of hacker foreign ip addresses on my network. Is this a real thing and does Bitdefender protect against added foreign ip addresses.
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Optimization of update processes
Hi, in Bitdefender Home is it possible to optimize the "Bitdefender Update Downloader" process and later the "Bitdefender Test Engine" process? Because they use a lot of hard disk resources for many minutes, around 5 minutes every time you start your PC and every time Bitdefender is updated (see image). Obviously this is…
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setting exception for Thunderbird does not allow applying to virus protection. What am I missing?
Why does Bitdefender not allow an exception for Thunderbird to be added for
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Virus is not being detected
I bought Bitdefender specifically because my wife downloaded something with a virus and it is not detecting it. Scans keep coming back stating everything is fine. I ran multiple full scans and even scanned specific chrome and download files. However, every time I turn on the PC, Google Chrome send a bunch of system alerts…
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memory integrity
I've noticed with the installation of Bitdefender that my memory integrity in Windows Security is turned off and I'm not able to turn it back on. Anyone else have this issue and know how to fix?
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Having issues with a password
Bitdefender asks for a password when I try to add an exception. This is not the same password as my account password. I do not remember setting this password. In the documentation, it says: To configure password protection for the Bitdefender settings: 1. Click Settings on the navigation menu on the Bitdefender interface.…
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How to circumvent a false positive "infected file"
Today, for some reason, Bitdefender decided that the Windows diagnostic tool LicensingDiag.ps1 is infected: The file \\OF-Pub-NAS1\Public\Product Downloads\Windows Diagnostic Tools\LicensingDiag.ps1 is infected with Heur.BZC.PZQ.Boxter.989.A320B4FE. Bitdefender blocked this item, your device is safe. It's possible that…
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Malware or keylogger not detected
Hello, I think that I have a malware or keylogger that BD doesn't detect. In a week, I have had a Meta, my job, and google accounts tried to be stoled. I have tried Windows, Avast, and BitDefender to check my system without any positive detection. No other devices has been connected, well, my Androind (not…
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Any way to whitelist email addresses from detecting dangerous links?
My wordpress wordfence security plugin sends me a weekly report with lists of ip addresses that have been misbehaving and bitdefender just sees a dangerous ip address in the list and notifies me of a scam alert. I dont need bitdefender to check Wordfence emails and would like to whitelist it but i dont see a way to do so.…
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Too many notifications when an application attempts to connect to the Internet.
Hello everybody, I was using ESET Internet Security for over a decade, and a few months ago I changed to Bitdefender Total Security. I am quite pleased with it, except one major problem which annoys me often. I want to fully control the access of my applications to the Internet, so I have enabled the alert mode of the…
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Why am I getting "infected web" notifications on ChatGPT?
I looked this up and didn't find a single page about the issue. It specifically happens on GPT-4 tab => Plugins => Plugin store This are the notifications: "We blocked this dangerous page for your protection: https://kirill.customgpt.ai/ Accessed by: brave.exe Dangerous pages attempt to install software that can harm the…
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GravityZone; Excel Intermittent Freezing
I have a user telling me that since BitDefender Endpoint Security Tools was installed, he'll be working in Excel, and then intermittently it will freeze for 10-15 seconds, with the mouse cursor going around in a circle. He can't do anything in Excel while this is happening. He can switch to another application, but he…
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Sent message
Have I been infected or is this just a warning. Sent message, how do I know I am still safe
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BD + Firefox = CPU consumption
Whenever I start Firefox, BD goes berserk and consumes 100% on one core. Startup of Firefix is delayed until BD cools down again. Is a plugin to blame? I have the following plugins: Adblock Plus Autoplay No More S3 Download Manager DuckDuckGo Search HTTPS Everywhere I don't care about cookies NoScript PassHash Clipboard…
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Keep getting Potential Device vulnerability detected
Recently formatted and delete partitions so I could reinstall windows 11 after a potential virus from a "screamer" site (A site that is supposed to be a prank just a video) however after bitdefender marked it as fraud and removed it some settings started changing and bitdefender gave me the "Potential Device vulnerability…
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Trojan.Jacky.3.Gen
Bitdefender is finding this on my Windows desktop. It deletes the threat, but it comes back after a reboot. Any help here?