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Online threat detection false positive?
I've been getting suddenly a lot of notifications that warn me "chrome.exe attempted to establish a connection relying on an unmatching security certificate to d25lqe4mlyaln6.cloudfront.net.. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted…
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Bitdefender found a FrameMaker file infected
Hi, I have Bitdefender licensed. I am using Adobe FrameMaker with a monthly subscription. I am running a desktop computer with Windows 11. Recently, Bitdefender informed me of an infected file related to the FrameMaker application. See the attached screenshot. Now, this is odd considering that all Adobe applications are…
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Protection de l'ordinateur ou de l'utilisateur...
Nous sommes en janvier 2024. BitDefender n'a toujours pas réalisé que ses produits protègent les ordianteurs et pas du tout les utiisateurs. L'affichage indique toujours : "Vous êtes protégé". Un non-sens qui démontre que la société infantilise ouvertement les utilisateurs en tentant de leur faire croire qu'ils sont des…
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Cannot enable Bitdefender Total Security Firewall
Hi, I'm on Windows 11. On my Protection dashboard in Total Security, my Firewall is disabled and when I try to reenable it, the toggle goes back to grey again. My Base Filtering Engine is on Automatic startup and is running, but I simply cannot get the firewall to toggle on. Any suggestions?
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"Here are the last actions that changed your score"
I've just received an email from BitDefender that my score has been downgraded due to the following reasons. "You've undone verify you didn't have an account on ..." "You've undone "enable two-factor authentication (2FA)" for ..." "You've undone "enable two-factor authentication (2FA)" for ..." I've done no such thing, and…
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How can I install and run free or paid edition of Bitdefender on my new HP laptop?
I have bought a new HP laptop and I want to protect it with Bitdefender as the default program. How can I deactivate the default Windows Defender, McAfee LiveSafe Trial, etc. so they don't conflict with Bitdefender? System: HP Laptop 17t-cn300, 17.3" Windows 11 Home Intel® Core™ i5-1335U (up to 4.6 GHz, 12 MB L3 cache, 10…
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Information regarding Trojan.GenericKD.71034459
Could you please advise regarding Trojan.GenericKD.71034459: What is the damage produced by virus (not just a it is a trojan.Generic) What is the sign of infection How to remove it manually I remember that other programs (like Norton) provided this information for the user. I wasn't manage to find it in BitDefender so I…
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Virus Detection
Good day, I accidentally installed a virus on my pc. Then Bit Defender blocks it but it is already installed. Then Bit Defender said to clean my pc it should be restarted. While restarting my pc, it says that Bit defender is cleaning your pc. Then after that there's a message " Please contact bit defender to clean your pc.…
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Error while virus scan in progress
I am getting the following error message while virus scanning on a MacBook Pro (8 core Intel i9, Sonoma 14.2.1): "An error occurred while scanning. Please restart the scan task." After multiple tries the same error occurs every time. I ran Apple's 'FirstAid' utility and it found no errors. Help...
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ALBABAT .abbt ransomware
Hello, I am one of your users worldwide. It was a few days ago that my PC system was infected with ransomware even though I am using Bitdefender Total Security. Anyway, now my system is cleaned, but my files remain encrypted. You were always with your users in such cases, but now you are silent. Not a post, not an article,…
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Custom scheduled antivirus scans
I have noticed that in BDIS V26.0.3.29 my custom scheduled antivirus scans have recently stopped working. The schedule information was no longer set in my custom scans, so added it again & saved it. The scan date & time is now shown in the antivirus section. However, the scans are still not running. Is there a bug in this…
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Just did an update and it enabled search advisor? Is "on" the default setting?
Hello! Just noticed today that when i search on google there are some green check marks on the results. Is the first time i am seeing this after years of using BD. After doing some research i know is from a feature called Search Advisor. Also, it happened after Bitdefender updated. I am wondering several things: 1) Todays…
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What are the default settings for Online Threat Prevention section?
Hello, Just wondering where i can find the default settings, factory settings, for each entry in the Online Threat Prevention section of BD Total Security. Thanks
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GT:JS.Acsogenixx.5.01A7D5F3
Hello All, Do you know how the threat name "GT:JS.Acsogenixx.5.01A7D5F3" behavior? Bitdefender classifies it, I need to know what is it?
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Breaches
Hi I am wondering why Bitdefender Central is advising that my email address has appeared in 2 data breaches while privacy scans on my mobile say my email has not been found in any data breaches. hitbit
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My software no longer allows me to connect to my banking
I have an issue that I have been working on for the last couple of days with my browsers not being able to connect to my banking sites. The only way is to remove Bitdefender. I have used Bit Defender for years, and this just happened last week. Any ideas of what may have happened? error message was err_empty_response Ken
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BD Firewall Turns off
For the last few months my BD Firewall mysteriously turns off without me being notified and Defender is turned on. Been trying to resolve on my own with no luck. I appreciate any thoughts on what is going on and how to resolve.
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Excel Add-In Quarantined
Hello, I have been using Big Red Consulting's Excel Add-In tools for years. Suddenly BitDefender is blocking the application and related temp files. I've reached out to BRC and they say it is a false positive. I have already: Run a Full BitFender Scan - nothing reported Removed, rebooted and reloaded the BRC software - no…
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I did a full system scan and it flagged viaforge 1.12.2 3.3.3 as a virus. Is this a false positive?
Heres the link to the file. [*url removed by @Flexx*]
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McAfee
When I scan with Bit Defender, McAfee fires up and indicates my computer is infected. Bit Defender keeps saying I'm safe.
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Can't access my router page - adding an exception tried
Hi, wonder if anyone can help. Can't find any actual Bitdefender support details and a new user. I cannot get into my router page. The alert in the address bar says it's not secure. I've tried adding an exception but then I can log in on the login page and then the overview page just hangs and none of the menu options can…
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Faust virus
Hello, despite of having Bitdefender installed all our data has been encrypted and now has the extension .faust. Is there in anyway a solution to remove this virus? Thank you in advance for your help.
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How to setup Bitdefender to allow Milestone XProtect through from External addresses
I am able to use XProtect when the firewall is off. I have followed the Milestone recommendations as best as I can using the limited options in Bitdefender Firewall settings. Noting I have tried is working. Here is the input from Milestone: The XProtect® Corporate and XProtect® Expert Administrator's manuals explain which…
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why my vpn is not connecting?? It is always showing disconnected.
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Forza 7 on Windows 11
Currently I have Total Security with default options. And Forza 7 game on Xbox live is not connecting to the multiplayer sessions. I can get through to the auction house.
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Networked printer/scanner not working since BD installed
Hi! Help please! I have a HP Color LaserJet Pro M277n networked printer. Ethernet network, accessed via a 5 port passive switch. The system worked well prior to BD (2024) install. I now find I cannot print or scan. I have reinstalled the printer software - and it works - until I then reboot the computer. The PC can see the…
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Bitdefender blocking Forza Horizon 5
Hi, After a recent update BD block FH5. I created rules everywhere to allow the FH5.exe to communicate. The only way to get it to work is disable BD shield. This is obviously not ideal. How can I fix this? Thanks Mark.
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Annoying and persistent Bitdefender’s pop-up window re Axis
I keep getting the Suspicious Connection Blocked for cs.axis-marketplace.com. I did a little research and there wasn't much out there and nobody seems to know much about it. A couple half-heartedly said it was ok, but one noted some suspicious things (including a lot of absence of info). The thing is, why do I keep getting…
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Port Scan blocked, internet is off. What do I do?
Hello, this is Danny. Every 7 days, I've been getting constant pop-ups of a port scan block, and shortly after that, my internet cuts off with no way to get it back on. By "no way", I tried turning off and on my internet, and when trying to access the pages I frequently go to, I get an error message saying something along…
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Stopped receiving emails from company domain on outlook. how do i fix this?
Ever since installing bitdefender can´t receive emails from my company's domain.