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Sass.exe is file malware?
Hi, I got malware installed on my pc not too long ago and so I changed all my passwords an such but I'm having a lot of CPU usage until I open task manager and it shoots down so I'm wondering is there files running and using my pc from the malware. I came across a site saying sass.exe is malware and should be deleted but…
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My own .xlsm file is locked
Hello, Bit defender blocked my own Excel macro file with Excel 4.0 macros and I can not restore it. Can somebody please advise what to do ? Thanks,
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Rescue Environment does not work
Just installed paid for Bitdefender Total security on my Win10 PC. The rescue environment will not run. A few times when I clicked "Open" for the rescue environment, there was a spinning circle. After the spinning circle ended, there's a popup that says "You must restart your device in order to boot in rescue environment".…
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How Do I Restore Outlook If A .pst File Has Been Quarantined?
Hello Bitdefender community, I recently ran a scan with Bitdefender Total Security and it detected a .pst file from my Outlook as a potential threat and quarantined it. Now, I am unable to access my Outlook data, including my emails, contacts, and calendar. I have tried to restore the file from quarantine, but it seems…
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TrafficLight browser extension
HI, the browser extension "TrafficLight" is not updated since August 2022(v. 3.2.1)? Are there any updates and/or rollouts planned? It is an excellent browser protection extension that comes highly recommended, and it is a pity that it is not updated and enriched with some features. However, it also serves to spread the…
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How do I view the xml log files from scans?
I can't view the log files in Chrome, Firefox, or Edge. Chrome and Edge just show me a blank page. Firefox just shows the drive letter in the top left corner like this: "D:\"
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Does Bitdefender Store Firewall Log Files?
I can see that BD is writing log files to this location (on my PC): C:\Documents and Settings\All Users\Application Data\Bitdefender\Desktop\Profiles\Logs It seems all of these log files are "scan logs" related to virus scanning activity. Where do I find the log files for firewall? My use case is I want an easy way to…
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Bitdefender sees "RBXFPSUnlocker" as a virus
Hello BD, My son wants to install an FPS unlocker for roblox and apparently BD and several others are seeing the file as a virus. BD went as far as to say it has "Trojan.GenericKD.65861700". [*sample file removed by @Flexx *] Several posts online are stating this is a false positive and I'm not sure how to fully verify.…
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Gen:Variant.Mikey.146232
C:\Users\Win\Downloads\rexaccuseason_20230328.zip a tenté de charger une ressource malveillante détectée comme Gen:Variant.Mikey.146232 et a été bloqué. Votre appareil est en sécurité.
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Outlook sending multiple emails
Hi, I have begun to get multiple emails being sent by outlook and it appears it maybe due to Bitdefender which I have recently moved to. How do you resolve this? Thanks AllanR
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Bitdefender Rendered Webmail Outlook.com Inbox Unusable
About 3 weeks ago I installed Bitdefender Total Security on my Windows 10 laptop. A few days ago my webmail Outlook.com inbox became unusable. When I opened the inbox there were emails that showed up for about 2 seconds and then disappeared. I closed and reopened the site and the emails were still there and visible for 2…
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Firewall -> Always allow (grant access to internet) an app even if it updates?
Hi, I love bitdefender firewall, but I like to keep notifications of access to internet of any app turned on, the problem is that some apps like onedrive, keep updating almost dayly, so yo need to grant access everytime they update, which is really annoying... is there anyway to grant access to this apps even if they…
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Bitdefender is blocking WinSetView
I want to globally set Explorer folder views in Windows 11 using WinSetView but Bitdefender keeps blocking it even if switched off: 'Malicious command line detected Feature: Antivirus The app was passed a malicious command line and has been blocked. Your device is now safe. Command line:…
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Bitdefender Update Within The Last 24 Hours: Unable To Play Any Games. Any Help?
I can't launch any of the games I normally play (eg. Starcraft 2 unable to load from battle.net launcher; League of Legends game unable to launch after champion select in lobby, etc.). After disabling BD advanced threat detection, the games work just fine. Adding the game folders and the game .exe's to the exceptions list…
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Bloatware
I would like to know if my subscription (Total Security) includes any kind of utility for removing bloatware. I have a quite new desktop PC from HP and there seems to be a lot of pre-installed bloatware on it. I have already rather brutally removed most of the HP Wolf Security program that, to begin with, prevented me from…
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Bitdefender prevents me from installing Maya animation program on my computer
I recently purchased Maya and have tried repeatedly to install it on my computer. Bit Defender keeps me from installing it: there is an error prompt that comes up during install process. Bit Defender states that a malware/virus has been found and that the file I am trying to download is corrupted. However, this is…
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Why The Notification Window Will Not Let Me Delete Past Notifications?
Why The Notification Window Will Not Let Me Delete Past Notifications?
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Spam of "Suspicious connection blocked" popups.
Since yesterday there is a constant spam of "suspicious connection blocked" popups every 2-10 minutes disrupting my typing and similar work. Every time I have browser (firefox) open. I've tried everything short of uninstalling Bitdefender including turning off all notifications, turning off all protection features, turning…
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Bitdefender Free stopping fifa 23
Why is Bitdefender preventing fifa 23 from launching? i added an expectation and it was working for a while but it stopped and i have to deactivate advanced threat defense for it to work
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Network Failure
Hi Everyone, I've installed the following Bitdefender Total Security | Buidl 26.0.10.45 I have an issue across all browsers, when I try to download a legitamate .exe file from Whatsapp or a driver that has .exe file extension. It will result immediately in the browser throwing an error:- Failed - Network Error When I…
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Bitdefender: Rescue Environment says "your windows recovery image seems to be missing" on windows 11
Hello, On a brand new computer with windows 11 installed, I installed Bitdender Total security as well. During the first scan it showed 6 trojans, which were automatically quarantined and I summited them to virus labs in case they were false positive. (Dropped:Trojan.GenericKD.37940051) Furthermore, when I clicked rescue…
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dreelflagman.net Online threat
Hi, I keep getting a critical warning. I can't find any info on it. Any ideas on how to neutralize it? Thank you. Edit: link was removed for other members security sake. Scott
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MSI Afterburner Gen:Suspicious.Cloud.2.
Hello. I am posting because earlier today BitDefender flagged "RTCore64.sys" as malware: "Gen:Suspicious.Cloud.2.auX@a8WMB6e", specifically. I incidentally deleted the file and unfortunately could not run it through VirusTotal. Re-installing the program from the website did not mark that version of RTCore64.sys as malware…
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Gen:Variant.Tedy.324112 with Advanced Installer Application
Hi, Recently Bitdefender has indicated the following files as viruses (Gen:Variant.Tedy.324..) within the directory C:\Program Files (x86)\Caphyon\Advanced Installer 20.4.1\stubs\x86 aijcl.exe popupwrapper.exe Bitdefender also indicates the .exe file created (My application) by Advanced Installer to contain the same virus.…
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Does Bitdefender Also Check Emails With The "eM Client" Email Client?
Hello. Can anyone tell me if Bitdefender Antivirus Plus and Bitdefender Antivirus Free also check emails with the "eM Client" client? Thanks!
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Quicken Starting Very Slowly. Any Help?
Starting yesterday (3/15/23) Quicken takes several minutes to open and my whole system slows down. There are no messages from BitDefender. When I disable the BitDefender "Shield", Quicken still loads slowly. When I disable "Advanced Threat Defense", Quicken loads normally. No Quicken files are in Quarantine.
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Is My PC Infected Or Not?
Dear Sir/Madam, I cannot submit a support ticket because when I press the relevant button it shows three dots for several minutes but nothing more. I clear the browser cache, even used ccleaner but to no avail. Therefore I am posting here insted. I received the following notification: Infected file detected 38 minutes ago…
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Gen:variant.tedy.319128?
Hello, Earlier today, I was simply downloading some updates for some Java plugins that I use in Eclipse. Along with this, I also downloaded the JavaFX SDK from Gluon. Downloads and installations went fine, and then, there it was, BD detected an infected file.. I submitted a bdsyslog, though, my computer is acting quite…
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Cyber Essentials Scan Web Pages for malicious content
I'm working with a client on re-accreditation for the wonderful Cyber Essentials certificate. One of the questions is this: "Where you have anti-malware software installed, is it set to scan web pages you visit and warn you about accessing malicious websites?" Malwarebytes (which I use personally) blocks malicious websites…
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allow photo uploads to slaps.com
Since changing my laptop virus protection software to Bitdefender, the slaps.com sub-domain of distrokid.com (music distributor) will not allow me to upload required photos to post on its forum. I have tried posting on another laptop, which also has Bitdefender, and it works okay. This makes me think that it's the…