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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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INFO: Bitdefender Safepay Not Allowing Access To Some Banking Websites [Latest Updates]
Hello. Anyone experiencing Bitdefender Safepay not allowing access to some banking websites (Wells Fargo Bank, Lloyds Bank, etc.) on a Windows device, here are the latest updates on the issue. Update 1 - August 19, 2025: This is a known issue by now, the dev team managed to detect an incompatibility between Safepay and the…
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INFO: Bitdefender Is Corrupting Emails In Outlook And/Or Thunderbird [Latest Updates]
Hello. Anyone experiencing Bitdefender corrupting emails in Outlook and/or Thunderbird (Bitdefender converting html emails to plain text, Outlook inbox getting emails in MIME format, Outlook emails have no content, etc.) on a Windows device, here are the latest updates on the issue. Update 1 - August 14, 2025: The…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Windows 10 ESU or 0patch?
Hi everyone, Microsoft will end support for windows 10 on the 15th of October 2025, they're however offering "extended security updates" (ESU). For this you will need to log in with a microsoft account and choose from 3 options, extend security updates for a year with either microsoft points, pay 30 dollar or set up a…
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I was charged twice
How do I get my money back from being charged twice
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Unable to delete comments on forum
Hi everyone, When trying to delete a comment I get a permissions error, does anyone else get this error?
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Bitdefender firewall nordvpn threat protection issue
Hi everyone, When the nordvpn threat protection pro is turned on the bitdefender firewall does not create rules or enforces existing rules for webbrowsers like firefox and edge. It's only the "advanced browser protection" and "ad and tracker blocker" that are interfering with the bitdefender firewall. When these 2 features…
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New AI Threat and No solution yet
New Threat Category: Conversational Manipulation AI (CMAI) - Detection Request Executive Summary I'm proposing BitDefender develop detection capabilities for a new class of threats: AI systems that employ systematic conversational manipulation. Unlike traditional malware that attacks systems, these threats attack human…
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How can I stop all emails from overseas locations?
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How can I stop spam email from overseas? e.g., I get a lot from "newsletter<variable>@crengland.com
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How to prevent Bitdefender from blocking Time Machine backup?
I have upgraded to Tahoe beta. Now Time Machine will not backup, giving message that maybe it is anti-virus software. However, I have turned off Bitdefender but still get same message. Also ejected and restarted TM. Solution?
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Safepay Login to Wells Fargo Bank (USA)
Much like the issue with RBC which was corrected recently I have not been able to login to WF for at least 2 months. Issue is still ongoing and I can log in with any other browser such as MS or Firefox. All other logins with Safepay are working. Thanks.
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Unable to Edit Financial accounts
I keep receiving an "you are unauthorized "message in the Financial section of Identity Theft Protection section of Central. I had someone hack a credit card and a new one already provided by my financial institution. All I want to do in delete the old card and replace it with the new one. The Bitdefender support, which…
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GravityZone Linux Path Management Requirements?
Hi team, I came to this forum to ask directly if there are any issue or limit to use Path Management module on Linux distributions as: Linux Ubuntu 22.04.5 LTS CentOS 7.9, Debian 12.7 Debian 11.11 Rocky Linux 9.4 Since we have try to install the module using "Configure Agent", but even if the task was completed the Path…
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App
Beste Defender sinds eeuwige gebruik ik de App Gspace ook voordat ik op uw Bitdefender over stapte maar sinds gisteren wordt door jullie tegen gehouden en daar ik deze App nodig heb omdat 'Google' niet werkt op Smartphone, hopende dat u mij hulp kunt bieden. In afwachting met vriendelijke groet, uw gebruiker
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What does this message mean?
Here's an image
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I can't have access to the Video and Audio Protection Tab
Hi, Bitdefender seems to be blocking my camera since 1 week or so on Discord and I've read many support threads how to fix it but sadly there is no Video and Audio Protection Tab in my BitDefender. How can I access it otherwise? In Central, can't find it neither. Thanks!
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Bitdefender Central Anti-Theft Not working if device is locked/idle
Have anyone faced this issue where anti-theft locate feature is not working due to any bitdefender mobile security bug or android restrictions.
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vpn service not available
I get this message every time I sign in, started a couple of weeks ago but now is constant.
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Already installed on 5 devices but account only shows 3 devices
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Bitdefender Central remote anti-theft actions are not working
I've installed Bitdefender anti-virus and VPN software on both my laptop and also my android device. The software on both devices meet all system requirements and function properly but when I attempt to use Bitdefender Central to push any remote action to another device I get an endless pending status for that action. All…
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Company risk score
Hello, I am trying Bitdefender GravityZone in order to replace my current security solution. I have done a risk scan but under risk management I still do not see any data. Thank you.
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Secure Pass will not work with latest Firefox
Ever since the most recent update to Firefox (to 142.0.1) I can't access the vault or login. To my knowledge, it's fine with other browsers, but Firefox is a disaster. I tried a week or so ago to report this in the extension manager, but nothing has been done. It still just flashes on the screen. I tried to get a…
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What is better - Online v/s Offline pdf reader
Hello, I need a pdf reader. Which is the best PDF editor that is not very expensive? I found various suggestions like, pdf candy, Foxit PDF, Systweak PDF Editor, I love PDF but am not sure which one I should go for? Can anyone suggest best tool?
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VPN and Web Protection
Do I need to use both VPN and Web Protection at the same time? and if so, Why?
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O Bitdefender ajuda a detectar se meu celular está sendo usado/controlado por outro indivíduo?
Estou desconfiado que meu celular está sendo usado para spam ou alguma outra coisa, queria saber se o Bitdefender oferece também esse tipo de serviço.
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How to stop notification in notification bar.
Hello my friends, I'm getting this notification regularly again (see attachment). I find it very annoying! Can someone tell me how to disable this notification? I don't plan on enabling this feature, so I don't want to receive any more notifications. Thanks in advance.
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constant logout from SecurePass
Hi, I am using the SecurePass extension on Firefox (with my laptop) and SecurePass on Android on my mobile. For both applications I am frequently logged out when I want to use them. For example, I use it one day, and the next day or even later the same day I have to enter all my credentials again (email, password, passcode…
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Help About Support Ticket's Status
Hi, I have requested for cancellation of my subscription which was auto renewed. Ticket No.: 1010477468 How can I track this ticket ? I've only received the automated mail. Thanks.
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Firefox 142.0.1 SecurePass flailing
Hi, I am having major issues logging into the securepass addon in firefox. when i go to the manage addon page to enter the master password, the window on the page is in a constant reload loop, to the extent i can't even type in the full password to open the vault. I then tried with copy and paste, still nothing. Please…
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macOS Sequoia - Bitdefender VPN connects but websites do not load
Hi all, hoping you can help me sort this out. On my Mac (Sequoia 15.6) Bitdefender VPN seems to connect but websites do not load in any browser. If I use Tunnelbear VPN however everything seems to work as expected. I've done a fresh install of the Bitdefender VPN app and have done most of the troubleshooting steps (turned…
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H24 setting of notification time
Hello, i suggest solving this bug for those who install Bitdefender on PC with hh:mm H24 time format to be able to have this display of notification time in this format.Currently the format is always AM/PM, while some time ago it was not like this but in H24 format: Thank you.
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List of BUGs to fix in the Home versions.
Hi, Below is the list of bugs that I think Bitdefender should work on as a priority before thinking about any new implementations. Obviously this has the sole aim of suggesting improvements that serve to make both the free version and the paid version increasingly competitive compared to the competition. I believe in the…