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My Bitdefender Error
Hello, I cannot register my internet security 2014. When I tried to activate, the program said "My Bitdefender error. Your internet connection has timed out causing the authentication to fail." But I can connect Mybitdefender via web browser and the detail shows my license key and also my time left. How can I activate my…
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Disabling Licence Key...
Wierd question but... is there any way to desactivate a licence key when a customer doesn't want to pay for it? The key is registered to the email user but I can access his bitdefender account. Thanks
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Upgrade Users From 3 To 5
Hi all, Is there a way to upgrade my BDIS license from 3 users to 5 users? (obviously paying for the other 2)
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Can I Share 1 Of My 3 Available Installations With A Family Member?
Hi everyone I recently purchased a 2 year, 3 PC license for Bitdefender Internet Security. Since I only plan to install it on two of my own computers, is it acceptable to share the final 3rd installation with my brother for his computer, or is this a violation of the license agreement? Thanks for any help.
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[Submitted to Testing team] Unable To Load Mybitdefender
Hi guys, i have a weird problem when i try to access to mybitdefender. No matter what i try i received an error : ERR_CONNECTION_TIMED_OUT Because of that i cant log in an activate my licenses. If someone knows how to fix this annoying issue i would appreciate your help Im running bitdefender ts 2014 on windows 8 Pro x64.…
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Pc With Windows 8.1 Is Not Registering On Dashboard
Hi, I have installed Bitdefender Internet Security on two PC's one with Windows 7 64bit (premium) and one with Windows 8.1 64bit (Pro) and only my PC with Windows 7 is appearing as a device on the My Bitdefender Dashboard. I have tried uninstalling and reinstalling several times on the Windows 8.1 version and logging in…
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Bitdefender Internet Security 2014 - License Key Issue
Hi Need some help here. Had purchased the 5PC's - 2 Year (1 Free 1) License Had it installed on 2 PC's so far and both of it mention that it is not able to validate the license key therefore reverted to 30 days trial. Thanks. Benny
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Bitdefender Internet Security Time Limit Question
I have received a free 6 month license through the forums for BIS 2014. I'm running Bitdefender Free 2014 as of now and my question is is there a time limit to activate BIS 2014 from the campaign? Matt
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Can I Uninstall And Reinstall Bitdefender And Still Use Same License Key
For some unforeseen circumstance I will have to format my laptop. So I will most probably lose my Bitdefender. I have bought Bitdefender for 1 year on 3 PC's. So far I have used it on 2 PC's . What I want to know is when I format, I will have to reinstall Bitdefender and will have to enter my License key again. So will…
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Downgrading To Av Plus From Bdis
I have installed the New Bitdefender Internet Security. Because of the problem with the firewall (maintaining connections) I am thinking that instead of uninstalling BDIS (have 265 days left) and getting another Internet security product I would uninstall BDIS and install BD Antivirus Plus and maybe install a free firewall…
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Charged Twice While Trying To Install Bitdefender On 2nd Computer
I was trying to download Bitdefender Total Security but Bitdefender Antivirus Plus got installed instead and I was charged USD32.47 on 15/05/14. After installing it on the first computer, I tried to install it on a second computer by clicking on my email link but I was charged a second time for USD31.99 on 15/05/14. I am…
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Cant Activate On Mac, Account Email Not Activated
hello I purchased the family bundle of BitDefender to install on my families 5x PC's (and Mac). I purchased and installed and activated on my Widows PC first. My BitDefender works but did prompt me to activate my email. Coinsidently at the same time my domain and email went down for maintenance (domain status…
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Over-charged For Auto-renewal
I had subscribed for Bit Defender Internet Security 2013. A few days back it was auto-renewed and I was charged Rs 4191.64. While the same licence can be purchased for Rs 1999 on Bit Defender website. This is clear case of over-charging the customer. I fail to understand, how can Bit Defender indulge in such unethical…
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Bitdefender Has Gone Bankrupt And Closed Down
Thanks bitdefender for not respond to my requests for help through customer support ... Thank you for abandoning your clients and not help them. Greetings HAS " /> . "customer support" is a disgrace ... . I lodged a request for help on the 24th ... today is the 28th and I still have not had a reply ... not even an…
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Lost Serial Keys
Hello, I have bought two serial keys for Bitdefender Internet Security, but I lost all data after HDD crash. When i log in into my.bitdefender (the same as my forum email) account I see my old computers and licences but i cannot see serial keys for another installation of software. What should I do now? David
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Bitdefender Account
Unable to create account. Get the 'create new account' screen but cannot enter any info. (Using Free version)
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The Worst Antivirus Program.
Thanks bitdefender for not respond to my requests for help through customer support, thank you for your program full of bugs have destroyed the files on my computer and forced to format my system again. Thank you for abandoning your clients and not help them. Bitdefender antivirus has been the best in the world, but since…
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Remote Control Is Gone After Purchase...
Hey I downloaded the Trial version of Total Security.. Installed it on 3 units, and everything worked fine.. Then i desided to buy it.. Purchased the "Famely Pack", uninstalled the trialversions and installed the new ones from the link provided in the email with my registration key. But now when i log in to MyBitdefender,…
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Devices Wont Show Up
I just installed Bitdefender Total Security and my computer never shows up in my devices under my.bitdefender.com. Its been almost 24 hours so I don't know does it take a long time to show up? If my computer is not list under devices am I still protected? I don't really understand why it's not listed or why it really…
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Bitdefender Total Security Invalid License
Yesterday i find out my bitdefender license invalid. have sent an email ticket, but still no response so far. don't know want to do now....
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Bitdefender Lifetime License
Hello, If i upgrade the motherboard and or the harddrive in the future , can i use it on the new hardware and you remove the old hardware config. online ? Or is this not provided ?
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Install Bitdefender On A Second Hdd On The Same Pc
Hi I've a licence of Bitdefender Total Security 2014 (over 2 years left). Recently I've added a (new) second HDD to my laptop. Because of better performance of my second (new) HDD I want to install my OS (Windows) on the second (new) HDD; Is it possible to use my licence on the new Windows installed on the second HDD or it…
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[solved] License Is Invalid All Of A Sudden
my Bitdefender shows the key is active however fails on my computer telling that the key is invalid .Please help regards Dr Akhil
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Antivirus Plus Bought - Payment Not Recognised
Dear Bitdefender, I purchased Bitdefenfer Antivirus Plus (3pcs for 1 year) at $49.95 direct from the Bitdefender Site yesterday (04.08.14). However, the program gave me a pop-up telling me "30 days left" on evaluation version and the option to buy! Logged into "My Bitdefender" and under "Products" are 2 programs: 1. On top…
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Bit Defender Total Security 2014 Says Invalid License
Hi Team, I have purchased BIT DEFENDER TOTAL SECURITY 2014 recently and it is working good till today. But suddenly it is saying license is invalid though it displayed 365 days till yesterday. This is my first ever subscription with bit defender and it's like this. Please reply me as soon as possible. Thanks
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Bitdefender/eptimum, When Do You Help Me?!?!
Hello Bitdefender/Eptimum, Last monday (24th March 20:57 GMT+1) I've bought Bitdefender Total Security (3 years). But i've some problems. The payment First i've done a transaction by Ideal (bank account), but it failed. Immediately i've done it again with paypal and the payment was successful. But now I see that the amount…
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Bdagent.exe & Odscanui.exe Errors
Installed BitDefender Total Security 2014, everything looks fine, but when I try to run any scan I get an error as below. When I login to the PC I see this error. I have tried un-installing in safe mode, tried using the un-install tool as well, same result.
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Cant Contact Support Because It Says My Licence Key Is Invalid
cant contact support because it says my licence key is invalid, had a problem on start up of my computer, bitdfender wouldn't load it said it had a problem, so i rebooted the computer a couple of times , same result. so i used the bitdefender repair tool and it was running along fine then it froze. and my computer crashed…
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My Bitdefender
Where has my BitDefender gone. It has totally disappeared from my computer. How do I get it back? Do I have to reinstall it? Where has it gone and for how long has it been gone. I was away, it was here when I left. Today when I tried to open it, there is still a file there, but the folder is empty. Please help me ASAP. I…
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Registration Nag Screen
Hi developers, why am I paying for your software if it still nags me to register myself? This annoys the sh*t out of me and is a basis for not using Bitdefender after the current period. Regards, Sven