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License Key Invalid
I bought the Antivirus Plus 2014 (retail) license for 3 PC (2 years). The installation is good, however when I go to register, the key provided on the package is 6 digits, when I enter the key it says the code should be 7 to 20 digits. I can't register the product and the "My Bitdefender" pages state I have the evaluation…
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Limited Access To Features When Activate With Old License
Hello there, I used to buy many licenses and using them for many years, some of them were not being used yet. I am able to use the old license which is still valid to activate on the newer version of the bitdefender internet security. However, today i found out that i cannot access to parental control feature with…
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Bitdefender Conspiracy?
I do computer work for the retirees in our rv park. After cleaning off viruses, I was installing Bitdefender using license keys purchased from the Internet. After 3 or 6 months, Bitdefender turned off the licenses saying they were invalid. They explained that some of the licenses were supposed to only be for France.…
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Pop Up Says Licence Has Expired But It Hasn't
I have been trying for days to contact you on chat and by customer support but have not received any response so my only option is to add this to the forum. I purchased bitdefender total security in December and it now says that my licence is invalid when it should have 600 days left, can you let me know what is happening
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Dont See My Pc In Mybitdefender
I just reinstalled bitdefender internet security and when im in mybitdefender i can see my android (mobile security) but I dont see my pc anymore... ?!?!?
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Antivirus Plus Password Not Accepted For Settings
Hello to all. I am a long time computer user and normally don't have probs like this. I entered a password normally, to keep someone from changing my settings in BD Antivirus Plus 2014 (like from Autopilot...). The program is not accepting my password and not allowing me to change any settings. I am sure of the password…
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Licence After 1 Year
I am considering buying a 1 year Internet Security licence, but I was wondering what happens at the end of the licence, are you unable to get new security updates, or is the entire program disabled. I couldn't find this anywhere, hope someone can clear this up.
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License Key Is Invalid - Internet Security 2014
I am using Bitdefender Internet Security 2014 product for last 6 months. I have Active subscription for next 629 days Suddenly from last week, I am getting error as my license is invalid I raised a ticket as well, but lost my ticket #. I didn't get any mail for the raised ticket and no reply from Bitdefender support…
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Registration Problem
Hello I have got a problem. I bought a BD TS from gittigidiyor.com ( eBay Company in Turkey ). in my bitdefender page it wrotes still need to register my product... my ticket number is : 2014022322200001 i just want to know how can i register my account ? Thanks..
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Bitdefender Antitheft Locked My Laptop Now I Cannot Get In
I am not the only one having this problem. I put the antitheft pin on thinking to test it and it rebooted me out of my laptop and now I cannot get in with the typical bitdefender prompt > I tried to attach a usb keyboard and tried the key from the left side of the numeric pad and still no luck. My laptop is an HP Envy m4.…
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Upgrade License 1 Pc -> 3 Pc
I have bought the Internet Security package for 1 PC with 2 year subscription early this year for my PC. Now i have bought a laptop for my daughter. I also want to install Bitdefender on the laptop. But since I have a 1 PC license, I want to upgrade to a 3 PC license. Do I have to pay the full amount or the difference?…
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Auto Renewal
HELLO Bit defender, I never knew the software had auto renewal. I never received said email about renewal, and you people debited my credit card and made my rent check bounce to my land lord. Now I am out $100 in late fees from bank, and $60 from landlord just in late fees. I called three days ago to get a refund, I was…
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Bitdefender License Is Invalid
Hi there, my Bitdefender Internet Security 2014 tells me that my license is invalid out of the sudden, while I was supposed to have another 600days for the product to function. Please help.
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Needle In A Haystack - Where Do I Download My Software?
ok here is my problem. I have Bit defender total security 2013, recently i found my PC was running like a bag of nails being tugged by a tank in the opposite direction. Nothing would load. so I thought I know i'll reinstall all my ######! one problem, I have come looking for my bit defender software and its like looking…
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[Solved] Stacking Subscriptions
Well, blow me down, a Conflicker worm won me six months free Internet Security on the BD Facebook competition, problem is I already have 293 days of BD TS left. If I decide to use it after my present licence expires will it last until then? I have to add I am not over concerned as I will probably go with TS again and no, I…
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[solved] Change Email Address
Hello! Newbie here. When logging into My Bitdefender, it requires my email address and password, I have changed internet service providers and have a new email address. How do I change the log in to my new email ? Do I have to create a new identity? Thanks,
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Serial Key Lost
I know it sounds stupid but I have to reinstall my purchased BIS 2014 after a severe system disk crash but can't find the serial any longer pls help !
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Forum Profile
I am a registered user of Bitdefender Total Security. Can someone tell me how come when I go to modify my profile in the forum I get an error and it will not let me modify my profile.
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Mybitdefender Dashboard Login
Hi, I have three computers on my Bitdefender account. I just upgraded all three from Windows XP to Windows 7 and reinstalled Bitdefender. One of the computers is for my granddaughter and I have a problem. I can't shut off the "remember me on this computer" at the login screen for MYBitDefender. I've moved the toggle switch…
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Bitdefender Is Not Working!
I deleted my bitdefender free version but suddenly when i went o control panel it says that antivirus is active i was looking and it says Bitfender is active still after Uninstall? How? I must delete it but how i tried everything and it still says that bitdefender is active
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"my Account" Is Wrong
Hi ! In the "my account" windows my BIS 2013 does not show, could anyone tell how to correct it without reinstalling BIS ?
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Cancel The Subscription As It Is Auto Renewed By It Slef
Hi i don't want the subscription as i am not using bit defender any more any how you cut off my $50 which i want as a refund back please do it as soon as possible, hope to receive a positive reply as soon as possible.
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Renewing With A New Computer
I just bought a new laptop with Windows 8! I am due to renew my BitDefender account in 2 days. I have 2 other home pcs with Vista. Am I going to need a different protection plan or do I just renew my account? I have AntiVirus Plus! Thanks, BJ
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Account Login & Device Registration Issues
Please can someone advise? Is anyone else experiencing issues with trying to login your account control panel or register devices? I have just purchased Sphere Product and soon after, my.bitdefender.com is unresponsive and displays "Sorry, temporarily unavailable" Also, just installed software on my phone and laptop and it…
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Bitdefender Safe Lock
Hey. Yesterday I bought Bitdefender antivirus software and first it was ok. But then computer restarted and computer show this - 'Bitdefender Safe Lock'' I get it, that I need to write Pin code, but my keyboard doesn't response. And I don't have any other USB keyboard arround. What can I do? Wrex.
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Mobile Android Addition
Is there a way I can install my android phone on my account ?
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'run A Task On This Pc' Not Possible
In MyBitdefender account three machines are listed with proper BD-IS license installed. 1x Win7-64bit 1x Win7-32bit 1x WinXpSp3 But: Only possible tasks on one pc are shown, not on the other ones even while switching in Dashboard. It is not dependend on from which machine login is done. Are there restrictions known?…
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Bitdefender Incompatibility
On August 29, 2013, I purchased and installed Bitdefender Antivirus Plus 2014 from Cleverbridge for $29.95. I have been using Acronis True Image Home 2009 for 4 years, and it has been working fine, but now that I have installed Bitdefender Antivirus Plus 2014, True Image backup no longer works. The daily backup that used…
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[submitted to product manager] Adding Licence To My Bitdefender Activates Instead Of Storing
hello , I am faced with a unique problem , have been using Bitdefender since 2011 earlier i used to store licences in my Bitdefender account which I can activate at a later date However this time when I added the licence became active . Now I am left with 2 active licences for one user on one computer :-/ The customer…
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Personal Licence
I have installed bitdefencer in couple of day ago and registered for free personal licence. But i have not received any licence so far. Please send me licence key as early as possible. Thanks in advance