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Bitdefender Net Usage
I installed Bitdefender Anti Plus 2015 on my PC about 2 months ago. Everything was OK. Last week I was downloading a file in IDM. After several minutes I stopped downloading file, but I saw IDM still uses my bandwidth, while there was not any download in progress. I uninstalled Bitdefender antivirus and I saw that IDM…
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Doubleclick Cookies
A couple of times now I've done a scan and BD TS 2016 has found a Doubleclick cookie in user/appdata/local/microsoft/windows/INETcookies and deleted it which is a good thing. BD is doing it's job. What I can't figure out is where these cookies are coming from since I only ever use Firefox and it has it's own cookie cache.…
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Disable Trial Expiration Messages On Activated Total Security 2016
I installed the trial version of Total Security 2016 and ran this for a few weeks on my laptop. I then purchased a key from Amazon and applied it to my account. The installation on the laptop shows that it's using the subscription - 330 odd days remaining. The original trial period has now expired. BitDefender now keeps…
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Bitdefender Total Security 2016 Very Slow To Awake On Startup
For some time now since upgrading to Windows 10 Pro 64bit Bitdefender Total Security 2016 has become very slow to awake. Often all of my other startup programs have begun and I'm using the computer for whatever I started it for when the pop-up appears saying Bitdefender is awake. This may be a full minute or more since…
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Antivirus 2016 Fails Windows 10 Build Update
Hello, I recently sent a ticket no. 2016052606330002 with the very same topic. Also, I only lately found out that the support tickets are still not working, so I decided to open up this thread. Apart from being generally useful, Bitdefender Antivirus 2016 is making each Windows 10 new build update to fail during…
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Users.xml & Vuscan.xml
Hello Support, Are these logs generated by the Vulnerability Scan; do they contain any configurations setting? Are these safe to delete? C:\ProgramData\Bitdefender\Desktop\users.xml C:\ProgramData\Bitdefender\Desktop\vuscan.xml Regards.
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Windows 10 Xe Currency App Hang Or Freeze
Bitdefender total security 2016 cause Windows 10 Xe currency app to hang or freeze ,by disable defender it works properly, i already disable bitdefender stupid firewall and opt for windows one instead , the issue is still persist, by turning off defender manually is the only solution. If i turn on defender firewall, it…
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Tasks Menu On Start Menu Panel For Bitdefender
Hi, this thread pertains to the earlier closed thread /index.php?showtopic=69725" rel="">https://forum.bitdefender.com/index.php?showtopic=69725 i'm afraid you are mistaken, or maybe my earlier description was a bit confusing; individually, this is not a setting/feature specifically governed by the OS, but by the…
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[Sent To Developers] Uplay Unable To Update Some Files When Bitdefender Installed
I bought Farcry 4 and it installs fine into UPlay, however it wanted an update but while trying to update, it stays at 0B/s during downloading and doesn't complete. I investigated the logs for uPlay which showed many "read time out" and "connection aborted" messages leading me to think it was a firewall issue however…
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100% Network Downstream 24/7
Just installed Bitdefender 2016 Total Security, from the official site no less. I reboot after the installation, wonder why my internet is so slow - check resource monitor but it doesn't show up so likely the connection was established after boot - after 15 minutes of trying to find it i uninstall Bitdefender and the…
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Bd Shortcut Without Jump List Tasks On Start Menu
Hi all, just a minor issue. Is there a proper option to create a shortcut on start menu without activating right cascading jump list tasks? Regards.
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Installation Vs. Windows Settings
Hi there, I have just successfully installed bitdefender 2016 Total Security. I would like to ask if bitdefender installation has made changes to any windows default settings or user defined settings? Before installation, I made many very specific custom settings over a wide area in windows, and it would be very helpful if…
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Vsserv.exe Send Back Data To Bitdefender Server
I found unusual traffic cause by Bitdefender Security Service (vsserv.exe) and Bitdefender Wallet Agent (bdwtxag.exe) Both process send data to Bitdefender server for a day. I try to kill TCP connection but process still reconnect and send data automatically. btw. "Anonymous usage reports" is off. My Bitdefender version.
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Stuttering In Video Playback And Video Games.
I just bought and installed Total Security 2016. In the past I had Total Security versions 2013, 2014, and 2015. Each time I use the proper removal tool to uninstall the previous version then install the latest one. The computer I install these on has been the same. Now that I'm on TS 2016 I notice diminished performance…
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Any Risk Of Viruses ,malwares.bugs.etc By Leaving The Block Port Scans Off ?
does disabling the port block scan gives your computer viruses and malwares or any other risk ? SORRY i mean by disabling the SCAN SSL option not block port scans
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Bitdefender Causing Dpc Latency
The DPC latency issue makes my CPU spike which stutters my whole computer (audio stutters, laggy mouse movements, freezing programs) http://puu.sh/oS70i/84f8a12613.png I uninstalled Bitdefender and it reduced my DPC Latency by a lot as seen here http://puu.sh/p6TlJ/7cab43c65a.png I'm using drivers from Mediatek and last…
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Bd Ts 2016 Firewall Blocks Google Chrome
I'm not sure why but the BD firewall has been preventing Google Chrome from connecting out. I did a 'repair' install for BD TS 2016 and Chrome started working again, but the firewall is now disabled and won't restart for some reason. I am going to do a complete re-install of BD, but in general, I'm wondering why this might…
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No Response
I have a ticket 1001209343 from my conversation with supervisor Ted today. Yesterday started receiving an annoying error message "can't connect to the server" that kept interferring with my desktop. Made 2 calls to BitDefender to find out that it was happening on a large scale for many subscribers. Toward the end of the…
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Disconnect Between Systems Of Bitdefender And Avangate
I have become a victim of the disconnect between the systems of avangate and bitdefender. On 27 february 2015 I purchased a licence key for future use. >>>To make it very clear: up to this day, I did not use the key, i.e. I did not activate any product with it.<<< At my.bitdefender.com the license key showed 365 days (from…
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Unauthorized Autorenewal Notifications
I purchased and installed Internet Security 2015 a year ago. Now that the one year purchase is about to expire, I renewed my subscription and purchased Total Security 2016 about some days ago. Everything seemed fine, until a week or so ago when I began to receive automatic renewal notices for Total Security 2015. I have…
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Agent Watchdog Scheduled Task
Bitdefender Agent Watchdog.exe is scheduled to run at start up and then repeat every 30 minutes after that. What does Watchdog actually do and why is it set to run repeatedly every 30 minutes? Can I edit this to reduce the frequency that it runs without compromising system security? I just don't like programs running in…
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Bluestacks 2 - Bitdefender Internet Security Bsod Crash
Hi every body, I got a big issue with bluestacks2. When I'm runnig bluestacks app player it crashes my pc (BSOD) I tried on my two pc's ( desktop and laptop ) same problem same crash. The common point between both is that I have bitdefender internet security as an antivirus. I tried also to unistall bitdefender and install…
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Periodic Scan Not Running On Schedule
Installed bitdefender Antivirus Plus 2016 on my brand new PC yesterday. The only modification to the default settings I made was to: * Click Modules * Click Manage Scans * Click System Scan * Turn on Schedule * clicked Periodically * set Starting time to 1:47 AM * Repeat every 1 day then click Quick Scan * Turn on Schedule…
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Poor Service!
i have had a years subscription of bit defender and i have been happy with it so happy 15days towards the end of my year i subscription i subscribed for another year 5 days before my first year ended i received a email saying my bit defender would be automatically renewed (for more money than i paid) so i emailed them…
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Whats The Difference In The Interface Of Total Security And Total Security Multi Device?
Is there a difference in the two programs interfaces or are they the same and one just has support for more devices from Bitdefender Central?
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Why Do Existing Customers Get Ripped Off On Renewal?
I have bitdefender (have for a few years), when I go to 'renew' I'm offered a Family pack for $119. If I go to the website and act like a new customer, the same product is $59 I attached a couple of screen shots Why am I getting ripped off? Why are current customers treated worse then new customers? It seems like I should…
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Waiting For A Refund… How Long Does This Take?
I've been waiting for a refund for two charges to my credit card for nearly a month now. I've emailed and I've called. Instead of giving me a full refund - I was offered a discount. WHY WOULD I WANT A DISCOUNT ON A SERVICE I CAN'T RUN? And when I politely declined said discount and asked for the full refund - I got a form…
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Bitdefender Security Service Memory Use
Hey there, Just got bitdefender total security 2016... noticed that the background process uses between 230, and 450 mb of memory. Just wondering if this is normal, or if there is a memory leak issue going on.
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Black Screen Boot Delay
Ever since installing BD Total Security 2016, my boot time has shot way up and thew windows 10 fast startup feature doesnt work anymore. I have tried disabling the early boot scan but this doesnt seem to work. The black screen usually last up to 1 minute and happens before the login screen shows up.
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New Cpu Usage Problem
Hi, everyone! First, thanks for this amazing forum! I recently bought and installed Bitdefender Internet Security 2016 for my new Windows 10 laptop. I notice that it runs a process called ProductAgent (32 bit) from ProductAgentService.exe. This process continuously uses 33 – 34 % of the CPU (processor). How can I fix this?…