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Scan
Why does it scan two of my apps twice in the same scan? It does it once in the beginning and once at the end. Thanks
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Subscription issue
I had selected to pay monthly for the mobile anti-virus app. However it said that it had ended and to renew. However, when I press the button to renew it doesn't take me anywhere to start the process. Not sure whats going on?
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Ads keep popping up on phone
How can you stop from random ads popping up on your phone? It happens all day brand new phone and only had it for a week. I can be watching YouTube and an ad pops up covering the entire screen while YouTube still plays in background. Happens on all other apps as well. Downloading Bitdefender I thought it would stop the pop…
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Bitdefender prenumeration via Google Play
Hej, Jag har en prenumeration på Bitdefender via Google Play. Varje månad så dras det en summa för prenumerationen och sedan så "ligger" Bitdefender nere i ca 48h sedan kommer det igång och allt fungerar som det ska. När jag klickar på appen så visas denna bild (sw den bifogade bilden). Hur är det möjligt att de är på…
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Hi, Can I move my Mobile Security for Android to a new phone?
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Phishing mail
Yesterday I accidentally clicked on a link what was most probably a phishing link. If I remember correctly it automatically downloaded a zip file to my phone. I didn't open or extract it. Bitdefender can't find any malware on my phone. Am I safe? A photo of the link is attached
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Error Code 501 (Android)
I just installed Mobile and Antivirus from Google Play Store on a Kindle Fire HD 10 (which is set up for and runs Google apps well). When I try to do the initial scan, it consistently stops at the same point (about 28% of the way through) with an Error Code 501. There is no further information about what caused the Scan to…
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NEED urgent help: regarding torrent and hotspot
Hi all, I have one quick question. I am currently using bitdefender mobile security for Android. I have realized that I did not set up a password for my Android phone's hotspot. I've using the phone with the hotspot enabled for some time. I believe that numerous devices have been connected to my phone's hotspot. If someone…
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Baixei o app mais não consigo conectar
Gente alguém sabe solucionar o problema ? Todo aplicativo VPN não dá certo nem mesmo esses :( com os dados do meu chip não funciona mais com rede wi-fi sim , antes ele funcionava agora troquei de celular por um motog71 e não funciona de jeito nenhum.
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Anti-Theft unable to set-up
I'm using Huawei P30, when i try to set up the anti-theft function, it also pop up with this? But i do tried many ways but i unable to found the reason behind? Anyone can help this?
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How do I White list an app
I have an app I need to communicate with my Doctor, but BD blocks it on my iPad and phone. How do I white list it?
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Bitdefender Mobile Sec for Android
I installed the Bitdefender on February 24th. 2022. I had to reboot my mobile. How can I recover my Bitdefender Mobile Sec? Thanks
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Clicked on a scam email
Hello all, Last week, before signing up for Bitdefender I unfortunately clicked on a scammer email (it was disguised as an email from a friend asking if I recognize a pic). The minute I clicked, I knew it was a mistake. I quickly delegated the email. What more should I do? I am scared to use my mobile for any transactional…
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iOS App Update - July 17, 2019
I am glad Bitdefender added web protection to the app for iOS, however, I'd like to be notified when something is blocked if possible and would like to be able to add exceptions to a list. The reason I request this is because when I have web protection on, I am unable to view my IP cameras remotely. I know the web…
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Bitdefender Free does not start when the smartphone is turned on.
I noticed that the new free version does not start automatically when the smartphone is turned on (no app optimization is set). After turning on the smartphone if I try to download an antivirus test app (EICAR) it does not recognize it and installs itself regularly. With previous versions this did not happen. Fix the bug.
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text message protection epic fail?
Copied from assistant screenshot, edited for safety and readability. Answer please. Question should be obvious. (215) 602-0363 need to keep it hard longer? this will guarantee it setidle. - noclickthis - online/qQPJgkA (edited for your benefit) LTE 100%Scam Alert is ON You are protected against link-based scams TURN OFF…
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Moved: Bitdefender should introduce Protection bulletins
This discussion has been moved.
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Activation key entry throwing error 501
Hi, when I try to enter activation key it throws error. : Unknown error has occurred 501. Please help in this issue. Regards
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Leaked information
I just upgraded my Bitdefender Mobile App on my iPhone. Then I got a lot of breaches, some dated from apps for many years ago. And i says that the information is allready out there. So, how does the app find these data as I don´t even have them on my iPhone? Where is these data located? Obvious there must be some…
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Anti-Theft location
Hello, I have installed Bitdefender on two Android devices what using my kids. When I go to Bitdefender central and click Locate mobile often I don't get a location. I have have filling only get location when my kid takes mobile and enter it, something like, when the screen is power off I can't get location? Thank you
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Activation code for android will not work.
I just bought Total Security to renew my subscription. The activation worked fine for my three PC's, but will not work on my android phone. Description says for up to 5 devices and across all platforms including Windows and Android. Any thoughts?
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PIN for Mobile Android phone
Hi I restored my S8+ to factory settings, i downloaded and install Bitdefender from the play store. when i turn on mobile security from within the app....it asks for a PIN that i do not know what it is. How can i retrieve my PIN or reset the PIN
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Where can we report messages and links that get through protection that shouldn't?
I've been getting a lot of spam links and dangerous links sent to me from friends whose accounts have been hacked. The messages always have some link attached and bitderender NEVER catches these anymore. It used to all the time. I checked all my settings and everything is enabled like it should be and all permissions…
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How does a Ulefone Armor 7E stop bitdefender?
My settings show Bitdefender is not optimised by battery saving I've let it have permissions except for phone and camera. It seems to run and then stops. The message when I look into it is that it is being optimised. Has anyone experienced this phone before or know what it is doing?
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Well that's the second scam text I've received today.
(320) 282-8168 omg its way too small, you need this pooluse.online/YPJ8UwY 32 min
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Passwortschutz zurücksetzen
Hallo, kann mir jemand erklären wie ich den Passwortschutz zurücksetzen kann? Danke
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Syslog for Total Security Product (Home Use)
Hello! Is there a way to set up syslog from the Mobile Security and Macbook Security products under the Total Security package (at home)? I've been searching the forum and internet for ways to enable syslog but I have not been able to find a solution yet. Looking to syslog data back to my SIEM inside my home network.…
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Why Cell Towers Look Funny
Get 59% off Bitdefender Premium Security at https://bit.ly/BitdefenderTQ
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scam alert false positives
i started a discussion about scam alert false positives. i provided some examples of said false alerts. the discussion was deleted. possibly because i offered the examples about the false positives. so. how do i explain the problem without being able to explain the problem? also. i have now been flagged for "spam" because…
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Apps not installed
Hi All My laptop and BD operating normally together, scans and VPN notifications etc. However, 'My Devices' page shows 'AT Risk' for my laptop>> Apps installed on this device 0 out of 3 available apps are installed on this device. Protection for Windows Bitdefender Protection NOT INSTALLED VPN Bitdefender VPN NOT INSTALLED…