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Why Can't Bitdefender Scan Or Delete The Norton Password Protected Files On My Computer?
I used the Norton removal tool and I still have Norton passwords protected files on my computer. I only know this because when bitdefender scans my computer it tells me it can not scan these files. Why is Norton allowed to do this? Why does Bitdefender think its okay?
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Rainmeter.rmskin File Detected As Malicious. Any Suggestions To Prevent This From Happening?
Whenever I want to install Rainmeter Skins, Bitdefender will come screaming at me to stop and then start deleting all the skins I have installed. This is really annoying as Rainmeter is a nice application I use to personalize my desktop. It drops a dll file into the temp files folder and Bitdefender also detects that as…
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did bitdefender provide a captchafine.live removing tool ?
Hello A friend of mine was infected by captchafine.live virus before installing and activating bit defender. Bit defender scanning didn't remove it. did bitdefender provide a captchafine.live removing tool ? Or is there a tools that I can use form tour knoledge ? Yours sincerely.
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how to remove "captchafine.live (via Microsoft Edge)"
Running windows 10. Yesterday I got scary popups in Notifications. Opened settings, notifications and found "captchafine.live (via Microsoft Edge)" at top of list of senders. Turned it off and popups stopped. Oddly Edge was listed twice, once with normal logo and once at bottom of list with no logo, only gray box. Turned…
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How Can A 5 Year Old File Suddenly Show An Infection And Why BD Turns Firewall On And Off?
I received a notice from Bitdefender that a file on my computer is infected with Trojan.Groooboor.Gen.22 and was moved to quarantine. This file is 5 years old. Why am I just now getting a notice that it's infected? Is it possible that the file really isn't infected? Also, within the same time frame, I received a notice…
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Trojan.cryxos 11113
Hi guys, every time I scan my pc I am getting 3 Trojan cryxos 11113 come up in the resolved section. it doesnt seem to ever be going away though as its there every time. the area its saying its in is as follows. AppData\Local\Google\Chrome\User Data\Default\Service Worker\CacheStorage. all 3 of these are in this part ive…
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Bitdefender Stops All Programs When Cisco VPN In Use. Any Thoughts?
I use a Cisco VPN for business support and when that is in use then all other programs accessing the net are frozen. As soon as I switch off of the Cisco VPN, everything starts working again. This has only happened since moving from Kaspersky to BitDefender. Any thoughts much appreciated.
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Can't Uninstall PC Accelerate On My PC. Any Help?
I can't seem to find it anywhere, it came alongside a trojan horse virus the other day and that's when I subscribed to Bitdefender, the virus seems to be gone, but PC accelerate still there, I tried looking for it in Control Panel and in doing a system scan and a quick scan from Bitdefender but it's not showing up at all…
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CPU Cores 1-2 On 100% Use Until Task Manager Is Launched. Any Suggestions?
Hi, I would like to ask for your help/assistance. According to MSI afterburner and System Explorer, Cpu cores 1-2 are 100% used until task manager is launched. I can also hear the fans spinning faster. *** EDITED: Both RAR files removed by @Gjoksi. It is a bad idea to post files with your PC's information on a public…
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Bdservicehost CPU And Memory Issues. Any Help?
Hello, For the first time since I bought your package of protections, I feel there was something vampirising my system. And I found out that it comes from this loaded file. Unable to stop the service itself, at the start of my computer it takes more than 400Mb but then now after 10 min, it takes 750Mb, and when I was…
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An IP Address Is Classified As Dangerous. Can Bitdefender Help Us With The Issue?
Hello bitdefender team, I want to show you another informer who abuses our internet in the form of ip tcp, this ip *** exchanges our information with this website ***. I would like to receive an immediate treatment from your platform about this IP tcp , this IP is being abused with malicious payloads in most cases is…
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Can I Whitelist A Program On Bitdefender?
Can I Whitelist A Program On Bitdefender?
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Can Bitdefender Detect MSI Afterburner As Malware?
Hello, you have heard that there is a virus circulating on the Internet, which has a name Msi Afterburner , and bitdefender does not treat it as malware can someone check this !
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Unable to see most of my computers on a home network
I used to see all my computers on my network but now I can’t. I ran Windows troubleshooter on one of them: incoming connections—> Find this computer on the network. The result says: Security or firewall setting might be blocking the connection. When diving in the details, I get the above message multiple times… Settings…
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I Think Bitdefender Is Preventing Me From Going Online Shops In Emulators. Any Help?
I keep getting network error whenever i try to access a online shop in for example gacha games when i use LDplayer9 emulator. I don't have a clue what setting in the program that prevents this. Anyone got any ideas?
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Tried everything - I can't install Bitdefender updates, is it time to switch?
Contacted support, did everything I could. I have tried reinstalling, using different internet/hotspots, changing DNS, disabling firewall, restarting, ipconfigs and netsh commands that support told me to do, upgrading to Windows 10 22H2 from 21H2, everything. I keep getting the error code of -1002 despite my internet being…
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What do I do?
Basically, every time I update it has a -1002 error even though my internet is perfectly fine. I have tried everything I can but it won't work. I am waiting for a response from Bitdefender support but Windows keeps saying bitdefender needs an update. My build version is 26.0.30.102 which isn't the newest (26.0.32.109) and…
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How Do I Shut Down Bitdefender?
H&R Block tax software is supposed to auto run when downloaded. It doesn't so may have to shutdown BD to check. Thanks
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How Can I Activate The Green Ticks In Web Searches?
Hi, I am new to Bitdefender. When I did a web search with my previous provider, green ticks would come up in search results - how can I activate this in Bitdefender? Thank you!
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Alert Mode is broken
I've been having this issue for over a week now. For some reason. The alert mode on the firewall it's not working in Windows 11.it was working before i did a Bitdefender update I did all the troubleshooting that I could possibly do. I uninstall and reinstall Bitdefender. Uninstalled it with Bitdefender uninstaller tool. I…
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I Recieved A Notification About A File With Trojan.GenericKD.44970135. Is This False Positive?
I recieved the notification that "The file E:\setup.exe is infected with Trojan.GenericKD.44970135. The threat has been successfully blocked, your device is safe." I don't think this is a virus, but I would like to know if it is, I can provide any information you might require as per request.
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Possible False Positive On Exe File. What Should I Do?
Go to *** and select ***. EDITED: File(s) and/or URL(s) removed by @Gjoksi "Posting malware samples and /or URLs is not allowed in the community! Do not post direct links to any executable files, malicious/suspicious software or websites in threads, comments or private messages, even if you think the software or site is…
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Virus "Gen:Trojan.Heur@tw@!hdydil" In My Computer. How To Get Rid Of The Virus?
Hi, I have a virus that is slowing down my Windows pc. It is called Gen:Trojan.Heur@tw@!hdydil. I have NO idea what this is and how it even came to my computer. I have Bitdefender internet - it shows I have this virus but Bitdefender does NOT delete it. I don't think it is able to I tried get it to work but nope. Can…
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How To Get Rid Of Fileless Malware Attack?
Hey there, this is Siddharth Mehta of Hudson Bay Capital. Yesterday I was working on my laptop and suddenly my laptop gets switched off, and after that I got to know that there is a Fileless Malware Attack, is there anyone who can help me with that how can I resolve this problem?
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Instagram Videos Don't Play Since Installing Bitdefender. Any Advice?
On Windows 10, once I installed Bit Defender it seems that Instagram no longer works properly. Videos in feeds don't play. You see the Play button over the thumbnail, but it no longer interacts. I believe this has something to do with how Protection is blocking the referencing to the video. The videos show up as a black…
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How Do I Get Rid Of "puredating" Malware?
How do I get rid of this annoying popup/malware/app? Feature: Online Threat Prevention We blocked this dangerous page for your protection: EDITED: File(s) and/or URL(s) removed by @Gjoksi "Posting malware samples and /or URLs is not allowed in the community! Do not post direct links to any executable files,…
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BD Context Menu In File Explorer Option 'Scan With Bitdefender' Not Working In Win 11. Any Help?
The option to Scan files or folders with Bitdefender from within File Explorer just recently stopped working. No error message(s), just no response.
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Bitdefender Disables Hyper-V VM Internet Connection. Any Advice?
After re-installing Bitdefender Total Security (26.0.30.102), the Hypert-V VMs are no longer able to connect to Internet. Any advice? Thanks.
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"wscript.exe" Still Blocked After Added To Exception List. Any Advice?
Dear All, Before asking here I have checked previous similar issues and the solution doesn't fully work. I have a logon ****** that configures the network drives and other resources (for a wstation part of AD). However, even after adding wscript.exe process to the exception list, BD is blocking it, as per the following…
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Advanced Threat Defense Blocked Mozilla Thunderbird. Any Suggestion?
Hi everyone, I had a exploit alert on my pc this morning. Bitdefender Advanced Threat Defense blocked Mozilla Thunderbird: this is very good, but now I cannot open it any more. What can I do? There is no message explaining how to resolve the problem. I did a quick scan but nothing changes, the message says there is no…