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Protection - Malware/ Firmware/etc.

Everything you want to know about our cybersecurity features for Windows. Here you'll find topics on Malware, Firmware, Online Threat Prevention, Vulnerability, Firewall, Ransomware Remediation, and Antispam.

Does Folder exception except all sub-folders?
Hi, When I add a Folder in the antivirus exceptions, does it also exclude all the sub-folders, or do I need to except them one by one?
BD Internet Security Did Not Block Website That May Contain Malware Activity
When I attempted to access one particular website my Bitdefender Internet Security service gave no warning but Malwarebytes has responded as in this screenshot. Should I continue to the site without too much fear? I am using Windows 10 with a Chrome browser, The same happens with Edge browser but Malwarebytes returns…
Access blocked to own website
Hi, Bitdefender is blocking my access to the administration panel of my own website on the reason that the sending of the password is not encrypted (note: the site has no SLL certificate). Is there a good reason? Is ther really any danger whatsoever? Thanks.
RF Online Games Doesn't Open After I Installed Bitdefender Application. What Should I Do?
yesterday I just Installed Bitdefender Total Security then after that when I tried to open my RF Online Games one time its open but suddenly it keeps disconnect in the middle while I'm playing then after that it doesn't open anymore.
Command Line Usage of File Shredder and Scanner
Hi to all, Is it possible to launch File Shredder and/or Scanner from command line? I checked the .exe files in the installation directory, but it seems none of them does the job. I am asking this because I use Total Commander like many users in this community. I have seen many posts about Total Commander, and they mention…
How To Prevent Bitdefender Blocking A VBScript File I Desperately Need?
Hi everyone first time poster today I'm hoping for an answer to my please help message. I have a Kia car whereby the onboard Satnav and car system needs updating,I did this last year via my PC with no problems at all,its a large file and takes around 35-45 minutes to complete so this year I left the PC to carry on doing…
Bitdefender Started Scanning Every Time I Turn On Computer - Why?
Hi Over the past six weeks or so, every time I turn on my computer Bitdefender does a scan. There is nothing showing in the software but I can hear the scan on my hard drive. I have not changed any settings. Why is this happening?
My C++ file is being flagged as malicious by Bitdefender.
I am now studying C++ by making some simple programs that perform rudimentary calculations or other math-related tasks. I've been using Code:Blocks for this purpose, but whenever I generate a program, Bitdefender incorrectly flags it as malicious and deletes it. I tried adding it to a whitelist, but I write a lot of apps,…
Firewall Issues Last Week Or So. What To Do?
I started having a firewall issue last week. Even with exceptions, when the Firewall is on, it will not allow me access to the web. Lasts for about an hour, then it's OK. I'm only able to post now as I've turned the blasted thing off.
False Positive Or False Negative?
Hello Bitdefender team , I want to share a concern with you, I am a gamer who enjoyed having good fps and low ms in the game and I decided to get 1 scriptt, which somehow cleans windows 10, it starts well but half way stops and blocks it from Bitdefender Antivirus I would like to know from you whether this file is safe or…
How do I stop spam and phishing on my Yahoo mail account!! It's out of control
I need help in reporting spam to B!!
Slow system scan
The bitdefender system scans very slowly, averaging only a few files or dozens of files per second, is there any way to improve. thank you
Is This File Malicious?
I received an email from my accountant and thought it was legitimate; it was part of a forwarded email chain between us, so someone obviously accessed his email client. In any case, It looked legitimate, as it was part of our email correspondence. It was a zip file which I unzipped. The file is named-----> IT1.zip Here is…
Can you tell me what is the Following temp file for Bitdefender?
etilqs_IPfhUbWhOAuGirU - I keep seeing this in my temp folder in Windows. Can't delete it because it says that its open in the Bitdefender Virus Shield. Do I need to close this or how do I do it or do I need to? Thank you very much. Sherri
Problem With Bitdefender On Windows 11
HI all I recently renewed my bitdefender membership for mobile security and VPN on my computer, now i find that one of the icons that i used to sync with the cloud no longer works. I do not know how to get around this problem, does anyone have any ideas ?
constant threat notice
I keep getting this threat notice and bitdefender can do nothing about it. How do I get it to stop? The file C:\Users\xxxx\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\Files\S0\4\Attachments\due E-PAYCAPITA[15304].html has been detected as infected with Generic.JS.FakeLogin.A.75CD1BBE…
Trying to determine if this is a false positive Trojan or not.
Hi, Last night I was notified by Bit Defender of an infected file detected, but I am trying to determine if this was a false positive or not. The infected file in question was a CapabilityAccessManager file, specifically CapabilityAccessManager.db-shm. The infection was listed as Trojan.Generic.1582539 The attack timeline…
Being Hacked!!!
I have VPN and Total Account in Bit defender, but My computer was hacked, the hacker block my facebook too and make some purchases in my name. Who can help in this?
Auto update for antivirus keeps turning itself off. What is the fix for this? Thx.
Although I select Update Automatically in Settings, the button returns to the off position (perhaps after a reboot). This seems like a bug in the program. Does anyone have a solution? Thanks!
How do I stop bitdefender hacking my computer access?
I use some 100% safe programs, and even put them in the exception list, Bitdefender still forced shutdown my programs, it hacked my computer access and could not recover those "said infected" programs... If no way to solve it... I am sure I won't use Bitdefender for the rest of my life... ps. it even locked the folder and…
I don't get emails in Outlook after installing Bitdefender (on the month free trial)
Morning Since installing the free trial, I cannot receive emails in my Microsoft Outlook account. If I deactivate it for ie 15min, then the emails come thorugh. However, when it is activated again then the emails don't come thorugh. How do I resolve this as I am interested in Bitdefender but obviously need the whole system…
How do I contact Bitdefender support claiming suspicious malware-like behavior?
I have a hacker on my computer installing hidden malware, like nerdstream installed into my dell folder. I was directed to this page: https://www.bitdefender.com/consumer/support/answer/1922/ but it has no information on how to contact BitDefender. Can someone help me with the next step?
DotNet tried to load a malicious resource detected as Gen:Variant.Lazy.253459 and was blocked
This happens every time I try to load a specific program I need for work. I tried the other programs I need and they load fine. I tried reinstalling with no luck. This is obviously a false positive.
Huawei Multi Screen Collaboration Not Working With Bitdefender's Firewall Turned On
I can't use Huawei multi screen collaboration with the firewall turned on. But I can use it if I turn off the firewall. Not sure what firewall rules I need to add to use Huawei multi screen collaboration with the firewall on. Please help.
Why doesn't this program do what I want it to do?
This is my billing program. I have to use this! Bit defender doesn't allow it! My IT guy can't even set it up to let me use it! What to do? I think that if I tell a virus writer that I want to use this program, then I have to take him at his word! I bought it, for a lot of money, he has to do what I tell him!
Backups Of Ransomware Remediation In Bitdefender Total Security
Hello, I use BitDefender Total Security. I would like to learn more about how BitDefender implements Ransomware Remediation. I read the related part in the PDF guide: https://www.bitdefender.com/consumer/support/user-guides/ And it says: > Bitdefender Ransomware Remediation backs up your files such as documents, pictures,…
Bitdefender Detects File As Trojan
Hi all, this file is being marked as trojan by some antiviruses. I'm experiencing problem with it and Bitdefender has deleted it on a pc. Thank you EDITED: The ZIP file has been removed! "Posting malware samples and /or URLs is not allowed in the community! Do not post direct links to any executable files,…
can i restore a device i mistakenly wiped with bitdefender ?
How do I mark email as 'Not Spam'
[spam][Bitdefender detected potentially unsolicited bulk email] New ON1 Professional Plugin Bundle 2023 Premiere Event I want to mark email as 'safe' ..?
GitHub Desktop is barely usable, until Bitdefender is disabled.
I have a Bitdefender Total Security subscription for quite some time now. GitHub Desktop performance used to be good but now has become terrible; the software hangs for about 30 seconds or so for almost any operation which makes it really unpractical to use. I've asked them about the problem, they suggested to turn the…