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Bitdefender together with Scuderia Ferrari
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari. Full announcement below: Forza Ferrari!
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and More. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admins @Alexandru_BD & @Mike_BD and mods @fedor, @Scott, @Nunzio77, @Math_Matei, @Ekimoz and…
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The current Bitdefender Parental Control will be superseded by a more sophisticated technology
As the title says, Parental Control as we know it will be replaced by an upgraded version. Find out what's new here:
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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The Defenders of the month are the Community superheroes
It's time to show our appreciation for our top contributors and give back to the Community! We are pleased to announce that we are launching our Super User program called “Defenders of the Month” and “Defenders of the Year”, exclusively for the members of our Community! The Super User program represents an exclusive group…
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Bitdefender Enhances Digital Identity Protection for Consumers Worldwide
Consumers now have even greater control of their digital footprint while minimizing cybersecurity risks associated with personal data misuse: For information related to Bitdefender Digital Identity Protection:
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Uninstall protection
Hello everyone, my name is Hossam and I am happy to be a part of this community! I really like Bitdefender due to its amazing features. However, I wish it had a feature like Uninstall protection, specifically for parental control app. For instance, if we take the Qustodio parental control app as an example, we can see this…
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Bitdefender total security version 27.0.35.146 malware detections not showing in central?
Hi everyone, I have a few windows PC's on my account, on one of my laptops with windows 10 with bitdefender total security version 27.0.35.146 no longer seems to update in the bitdefender central for any website detection that bitdefender total security flags as malware. The certificate detections of this PC do update in…
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Bitdefender central not getting all detected threats notifications
The bitdefender total security on my laptop is not sending all the things it blocks to the bitdefender central. It's sending all the certificate detections on websites but not any malware detection on websites. It does still detect and blocks the malware sites and shows it in the notifications in the bitdefender app on my…
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Very high ram usage
Hi, Is almost 7gb of Ram usage normal? It seems excessively high. This is without doing a scan. On the latest version of Bitdefender Total Security. Ram usage has never been so high. Intel Core i9 processor 14900K, 6ghz | 128gb Memory | RTX 4080.
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Zoom starting very slow with Bitdefender Total Security
We are running Zoom on Windows on multiple high-end PCs (Thinkpads, Alienware) with Bitdefender Total Security provided through our Netgear Armor subscription. Every time the Zoom client is started, it will take 1 to 2 minutes to launch with a message "Not connected" and whenever a meeting is first started it will take…
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Android S8 says web protection at risk...
... on BD Dashboard but BD Cental disagrees. Is there a fix? I couldn't find the restart protection area on Android settings.
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Canva issues with bitdefender installed
Hi, I had to uninstall bitdefender because my girlfriend couldn’t work in canva anymore. The little cloud constantly has three dots (connecting status) on each workpage and ended up showing “Trying to reconnect” after some timeout. canva was working in the safeplay browser though but had to uninstall as she didn’t like the…
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Use of Password Manager in SafePay
When I open Safeway, Password Manager does not log on automatically. When I try logging in to Password Manager while in SafePay it may take 2-3 times, failing all the prior times. Sometimes logging off SafePay and logging back in to get Password Manager to log in. Why is this so difficult to log in? Is there a setting to…
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How to add an exemption?
I have 2 NAS devices hardwired to my network. When I access the IP through the browser I get "Not Secure". Obviously, it is secure. How do I list the NAS IPs (static) as an exemption? The documentation does not show how this is done.
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Bitdefender keeps asking me to grant Full Disk Access by dropping the icon in the privacy window...
but the icon is already there?
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Can not pay/select without using Bitdefender VPN + Safepay
Hello, since a few weeks we are not able to select airplane tickets or to pay online. We can only do this when we turn on Bitdefender VPN+Safepay. Moved from Greece to Thailand, so the server is not the problem. It is on 3 laptops and 2 Android phones. We had no problems in 2023, started this year. Tried everything with…
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Can the print on a website be infected?
I copied and pasted a few paragraphs from a website. When I tried to save my document, which is a Microsoft Word document, my Bitdefender antivirus tells me that the document is infected with Trojan.Groooboor.Gen.22. and then my document gets deleted. I'm really confused. How is this possible? I thought that an actual…
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Security Widget - How to reposition on screen.
I wish it to go in the bottom right of screen.
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Total Security ? only a joke
This program doesn't work properly. I asked for help to no avail, I followed the instructions and also sent the diagnostic file. I made an appointment for remote support, but no one showed up. I checked and updated the operating system, called and chatted, but all was useless. I often get the "communication error" message.…
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how can i renew the sub when i see Error 1015
this is funny, i cant renew, cant contact support, cant update the software, cant delete it? What can i do?
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How to Remove this virus
We blocked this dangerous page for your protection: https://four.startperfectsolutions.com/scripts/sold.js Threat name: Trojan.GenericKD.71456998 Dangerous pages attempt to install software that can harm the device, gather personal information or operate without your consent.
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BD Mobile Security: Scam Alert And Anti-Theft Both Turned Off. Any Help?
Hello everyone, I just wanted to inform you that both Scam Alert and Anti-Theft in the BD Mobile Security App were found disabled on not just my phone but also my mother's for no reason when turning the phone off and back on (since yesterday so version 3.3.234.2411 might be the culprit I guess because that update happened…
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Mobile security Malware button is suddenly not functioning.
I have Google pixel six. This morning I turned my phone on and I went to do a manual scan and found the button was non-functional. I went to Google play. I did an application update for several apps but bitdefender was not listed. Then Bit defender said my phone was at risk as some changes have been made to my phone and…
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Bitdefender scanner no longer works on android after update to version 3.3.234.2411
Hi everyone, I have a android TV box with android 12 running bitdefender mobile version 3.3.234.2411, since it updated to this new version today I can no longer scan, when pressing the scan button nothing happens. I can see in my bitdefender central when I go to my android device an click on the "malwarescan" that a scan…
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Critical Windows Updates
When receiving the prompt to install windows update why does the program not inform when the update has downloaded and installed.
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Slowly takes RAM from my Windows 11 via bdservicehost until the computer freezes
Avoid Bitdefender, as it's acting up. It slowly consumes RAM from my Windows 11 through bdservicehost until the computer freezes and crashes. I have a 16GB machine, and it will take about an hour. According to Bitdefender: "Thank you for your patience, and please accept my apologies for any frustration we might have…
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bdservicehost flooding my internet connection
Hello, while troubleshooting my internetconnection loss i saw in my firewall log (on my asus AC-88U router) that a pc in my network was flooding my connection. Apr 24 22:48:53 kernel: ACCEPT IN=br0 OUT=eth0 SRC=192.168.2.187 DST=34.120.68.241 LEN=52 TOS=0x00 PREC=0x00 TTL=127 ID=2170 DF PROTO=TCP SPT=58643 DPT=443…
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Wowhead Client being ID'd as malware
After an update, Wowhead Client is being flagged as malware by Bitdefender (and Kaspersky) and removed to quarantine. Is this a false positive? More info: "Feature:Advanced Threat DefenseBitdefender detected potentially malicious behavior and blocked all applications involved. Detection ID: SuspiciousBehavior…
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VPN working?
I purchased a VPN subscription yesterday for my Mac. It doesnt seem to be working. I have done a check and my VPN is shown as local. The subscriptiion is shown as active. I have a black and white icon on my browser. The system shows Bitdefender VPN as disconnected.
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the phone turns off Bitdefender protection
Hello, I have a problem with the protection on my Android device, xiaomi 9. Namely, the phone turns off Bitdefender protection. I have to go to manual setup to turn protection back on. How can I stop the phone turning off bitdefender? Thank you for answer Simo
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BitDefender threat pop-up are annoying.. How to remove ?
Hi ! There is a website (a local TV stream) which tries to connect to certain links which BitDefender sees as harmful. My problem is that each time BD throws a pop-up to tell me about it - It throws me from the window I'm in - typing in word/whatsapp/etc. - Even when writing this now - it threw me out several times… Is…
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BitDefender threat pop-up are annoying.. How to remove ?
Hi ! There is a legal website (a local TV stream) which tries to connect to certain links which BitDefender sees as harmful. My problem is that each time BD throws a pop-up to tell me about it - It throws me from the window I'm in - typing in word/whatsapp/etc. - Even when writing this now - it threw me out. Is there a way…
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Windows Defender detects "PUABundler/win32/candyopen". Bitdefender does not. Why?
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How to Determine Which Devices no Longer Exist
My subscription is fully used (15 devices) I know some of these are old PC's that no longer exist. I want to remove those devices. Trouble is, I don't which ones. Some are owned by family members, etc. Is there anyway to tell if a device has not contacted or been updated by Bitdefender in some time?
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How to find what is triggering blocked connection
Hi all, I’ve received roughly 6 blocked connection alerts on my iPhone 15 in the last 24hrs all being detected as malware to the same connection (chein.prospros.co.uk). I originally thought it was an app I had downloaded the other day, however I’ve since deleted it and it doesn’t seem to have stopped. Is there a way to…