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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and More. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admins @Alexandru_BD & @Mike_BD and mods @fedor, @Scott, @Nunzio77, @Math_Matei, @Ekimoz and…
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Product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender together with Scuderia Ferrari
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari. Full announcement below: Forza Ferrari!
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The current Bitdefender Parental Control will be superseded by a more sophisticated technology
As the title says, Parental Control as we know it will be replaced by an upgraded version. Find out what's new here:
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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The Defenders of the month are the Community superheroes
It's time to show our appreciation for our top contributors and give back to the Community! We are pleased to announce that we are launching our Super User program called “Defenders of the Month” and “Defenders of the Year”, exclusively for the members of our Community! The Super User program represents an exclusive group…
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Bitdefender Enhances Digital Identity Protection for Consumers Worldwide
Consumers now have even greater control of their digital footprint while minimizing cybersecurity risks associated with personal data misuse: For information related to Bitdefender Digital Identity Protection:
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Why left with no option to close an opened window after started using Bitdefender Total Security?
There is no way left I can close an opened app even after tried for several times. Why? What is the solution for the same?
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System got hacked and all files encrypted with .encrypted extension
We are using Bitdefender Total security. But yesterday our system got attacked. All files are encrypted with .encrypted extension. Is there any possibility to decrypt the files? Please find the enclosed zip sample encrypted files. Please check and provide your valuable suggestions. Thanks & Regards, Kishore
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Bitdefender scanner no longer works on android after update to version 3.3.234.2411
Hi everyone, I have a android TV box with android 12 running bitdefender mobile version 3.3.234.2411, since it updated to this new version today I can no longer scan, when pressing the scan button nothing happens. I can see in my bitdefender central when I go to my android device an click on the "malwarescan" that a scan…
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Application.Deceptor.BCR detected from Glary Utilities
I installed Glary utilities and the bitdefender protection consider that : " The file C:\Windows\System32\Tasks\GU5SkipUAC is infected with Application.Deceptor.BCR. The threat has been successfully blocked, your device is safe." It is false positive or it is a virus ? Thanks, Beny
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Exclusions in Mobile Security for Android
Hello, I'd like to request an exclude/ignore list for threat scans on Android, both app and storage. While the app can't remove the threats by itself, it most certainly is irritating to see a red shield for just a couple of riskware apps that I perfectly am aware of the risks of .
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How do I add file/folder/app exclusions on the Android app? I've looked everywhere on the app.
I probably missed it somewhere but without the option, the program will be useless for me. Thanks for your help
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Are emails from bitdefender@hello.bitdefender.com legit?
There's a short window on an email I received and while it looks legit there's reason to question the legitimacy. If email from bitdefender@hello.bitdefender.com comes from Bitdefender, that's all I really need to know.
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BD turns off occasionally
Hi, I am new to this forum. Does anyone happen to know why Bitdefender is off by itself occasionally under Windows 10? Window defender pops out the message"Turn on antivirus" Otherwise I wouldn't even know, I always do a full scan but finds nothing, it happens once a month at least, hopefully someone can help me to answer…
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Prenumeration
Vad är bästa prenumerationen för en laptop (Windows) och en mobil android
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Cloud files detected - Bitdefender found some files stored online.
I got the following message after running a system scan. It says These files will be automatically scanned when you will open them on your device. But that's not happening.
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Bitdefender not installing on my Window server R2 2012
After downloading .exe(setupdownloader) Bitdefender to 100%, it disappear and won't install on my Windows Server 2012 R2 standard. The funny thing is i have two separate server of the same configuration. I was able to install on the other one but can't install on the second one. I have 20 seat of Gravityzone Business…
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I can't seem to start a scan on my mac
I recently wanted to scan my Mac computer and navigated to my applications folder. I found the Bitdefender folder and can see a Bitdefender Agent icon, a Bitdefender VPN icon and the uninstaller function. I clicked on the Bitdefender Agent icon and put in my Bitdefender account email and password and my system password and…
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I just installed my ASUS router.
After setting up my router and turning on my VPN, I noticed I was not able to log in to my router. Is there a way to work around this question?
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No longer receiving Notifications
I wonder if anyone can assist. I have Bitdefender Premium Security installed on all our PCs. I have noticed since the 24th March 2024 that I no longer receive notifications on the Bitdefender Central dashboard. It states you have no new notifications when I click on the small alarm bell icon. However, I know for fact that…
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BitDefender Taskbar Tray Disappearing
Has happened the last two days. When I shut down and boot up the next morning, the tray won't display. A restart fixes this. Using Windows 11 Pro. No major recent changes to computer, except viewing 'My Account' within BitDefender before the problem started (and installing PDF24). How do I get the behaviour back that the…
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Sicurezza
Ho provato ad installare sul mio PC LeggiXme FW 40 ma Bitdefender non me lo ha permesso. Vorrei sapere se c'è qualche modo per poterlo installare in quanto serve a mia figlia che è dislessica? Grazie
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Bitdefender did NOT remove Malware-can anyone help please ?
Hi from Australia. I somehow have malware on my desktop PC-it's re-captha-version 3 with some other numbers. I purchased bitdefender as it was literally only website I seemed to be able to access without the malware changing the url to something odd with a bear picture on the screen or me receiving an error message on…
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Firewall Alert Mode
I've been dealing with a faulty Alert Mode for over a year. The alert mode will automatically disable itself. I have talked to support and have attempted all suggested fixes, some of which are pretty involved. I finally gave up and disabled Bitdefender firewall and purchased another brand firewall program. Now a new and…
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VIRUS Gen:Suspcious.Cloud.2.sp3
I get over and over the message that temporal files of Bitdefender are infected by Gen:Suspcious.Cloud.2.sp3. After each scan Ditefender deletes them but they allways come back. How can I get gid of it?
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Lock apps without GPS active
Hi, as thread title I would ask you if you can consider to unlock apps by trusted network using only the Wi-Fi network without the need to activate GPS. This simply request is not only for privacy matter (many other apps can "sniff" you're position) but also to improve battery life. Regards
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Suspicious Connection (blocked 9 times every 3 minutes)
"msedge.exe attempted to establish a connection relying on an untrusted certificate to wpad. We blocked the connection to keep your data safe since untrusted certificates are issued by unrecognized Certificate Authorities." What is this? Can I add an exception to stop getting interrupted by this notification?
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No internet connection after VPN connected 😕
Hello! I have had this issue on my laptop running on Windows: every time the Bitdefender VPN is connected, the internet connection is lost. Why? What should I do? Thank you!
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Why am I still get this window after the install.
I have installed the module; however, I still keep getting this window. Do you have any idea how I can get back to the Dashboard?
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Bitdefender delaying desktop icons display
I'm running a paid for version of Bitdefender Total Security on a HP i3 12100 PC. Running Windows 11 Home. Was running fine for 7 months. About a week ago, on a power on boot, (happens on restart also), the Win11 taskbar displays on the bottom as normal but then it takes 51 seconds for the desktop icons to display. I…
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Firewall Permission Dialog Box Is Poorly Coded. Any Explanation?
When you set your firewall so it asks your permission when an app tries to acces network, things may go crazy. If you immediately select "Allow" or "Block", you are fine. But if you don't, new(same) notifications keep stacking back to back, as long as you wait. 1 box per 1 seconds I guess. So if you try to decide "should"…
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Yes, it's back - the Bitdefender block on the Mozilla Firefox plugin for Netflix
"New Bitdefender Update Blocks WidevineCDM Encryption Module on Firefox" from 2016 says it all, really, except that there is no practical solution. That post was answered then, but this zombie bug has arisen again. Can't we have a stake driven into the heart of the Widevine plugin?
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Locked out of 'settings' on pixel 2 phone
Had problems with bitdefender/android since day 1. I progressed to attempt uninstall/reinstall which did not work. I'm now locked out of 'settings' and this error message pops up when I try to access 'settings: "This app is locked with (company_name) App Lock. Suggestions on how to fix this error & regain control of my…
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Password Manager
I'm considering using the Password Manager for the first time but I'm unsure about remote access. I spend a fair bit of time away when I'm often using friend's and colleague's computers, how do I access my passwords while I'm away? Is there perhaps an app that I use? Thanks
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build discrepancy
the Total Security build id on the Bit Defender page in my computer is 27.0.35.147 microsoft shows the Bit Defender Total Security build id in the Installed Apps as 26.0.23.80 is my computer being protected by the latest version of Bit Defender? thanks
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Zoom starting very slow with Bitdefender Total Security
We are running Zoom on Windows on multiple high-end PCs (Thinkpads, Alienware) with Bitdefender Total Security provided through our Netgear Armor subscription. Every time the Zoom client is started, it will take 1 to 2 minutes to launch with a message "Not connected" and whenever a meeting is first started it will take…