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What is the meaning of icon with circle?
What is the meaning of the task bar icon with a circle? Where is the documentation for this? I'm using Virus Scanner Plus 3.8 for Mac downloaded from the App Store. BTW, where can I download a users guide for this version of Bitdefender? The main screen looks like this: The most recent manual I can find online for Mac is…
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Bitdefender 4.1.2.18 slowing down Time Machine backups on MacOS 10.12.2
Backuping up 136GB of data to an external Thunderbolt SSD disk has been ongoing for 4 hours and only completed 38GB. Usually, it takes less than 40 minutes. This only started happening after I installed Bitdefender. I turned off Auto Pilot and there was no change. Bitdefender CPU% usage is VERY low, around 3%.
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Bitdefender Antivirus for Mac 2017 Blocking Banktivity
I recently purchased and installed Bitdefender 2017 on my Mac. Everything seems to be working fine from what I can tell, except for one thing. I use Banktivity (formerly iBank) to keep up with my finances, and since installing Bitdefender I've been unable to download transactions from my bank in Banktivity. I can access my…
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Bitdefender Slowing Down Time Machine
After waiting 3 days for Time Machine to backup 255GB, I saw that a previous post identified the Real Time protection as the cause of slowing down the backup. That post referred to Bitdefender 2012 - wondering whether this was addressed in the most recent antivirus (which I have)? (Now that I have switched it off, the…
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Time Machine completed a verification of your backups ...
I got this message twice in a couple of week, with using AntiVirus for Mac. I don't remember I've got such message before, after the first Time Machine introduction: Quote Time Machine completed a verifiation of your backups on "[my machine name]". To improve reliability, Time Machine must create a new backup for you.…
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[fixed] BDCoreIssues process, high CPU
On two of my Macs the BDCoreIssues process has started running almost continuously, consuming 95+% CPU per process, with apparently quite a lot of disk reads too. This all seems to have started in the past week or so on both - was there some update that went out recently that could be causing this?
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VIRUS ??
Hello. Can some one explain to me what this is and how I can correct it. Any assistance with this is greatly appreciated Thank you /Library/Bitdefender/AVP/AntivirusforMac.app/Contents/Resources/nl.lproj: “nl.lproj” couldn’t be removed because you don’t have permission to access it.…
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Can't install
Hi, I've just purchased Bitdefender Antivirus for Mac and I'm trying to install it on my iMac 5K running macOS 10.12.1. It runs the initial install piece, which installs the agent - but doesn't go on to install the main program. I've tried uninstalling, restarting in safe mode and then re-installing without any success.…
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Where to download previous version
The company whom I work for uses a VPN which performs anti virus software checks via OPSWAT. Thankfully Bitdefender is on this list but ever since upgrading to the latest version, it now fails the check. It appears to check for specific versions and the latest version is not on the list. Where can I download previous…
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Cannot run the task because the scanning service is not running
Hi, I installed just macos Sierra from scratch and when I install Bitdefender Antivirus for mac (latest version) it installs fine but when I open Bitdefender in the antivirus tab I have a remark and when I hit the button Fix This Issue and get the error Cannot run the task because the scanning service is not running Any…
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Skype MAC BD 5.0.1.23/ OSX10.11.6/ Skype 7.37(178)
I'm having problems making Skype calls - video and sound are too fragmented to be useable. I am trialling BD Total Security for a month. I have the MAC firewall turned on as well. Could BD be interfering with the Skype port?
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PLEASE HELP with Bitdefender Antivirus for Mac NIGHTMARE
Dear Bitdefender community, For the past 8 hours I've been trying to uninstall the Bitdefender Antivirus for Mac after reading numerous threats and downloading various apps to find, delete, analyze, etc. The Bitdefender Uninstaller clearly doesn't work and reinstalling Bitdefender gives an error at the last step making it…
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Sierra battery drain, heat
Since upgrading to the Sierra operating system, my MacBook Pro has serious battery drain and is running hot. The issue is with Bitdefender since it goes away when I turn off autopilot. I had no issue previously and was extremely happy with the performance while running Bitdefender. Is anyone else having this issue?
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Total Security Multi-Device Problem
Hello, i'm having the following issue on my mac with OS El capitan: I succesfully installed this software pack two days ago a performed a full scan on my computer which said that my computer is safe. But after starting up the computer again, there appeared a Bitdefender Installer window which I can’t quit. It has a full…
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Can't update or install on Sierra
I updated to Sierra and BitDefender would no longer update its database (error -1008). On the menu bar, the icon kept saying "Restart to Upgrade". I restarted multiple times, but it never upgraded. I tried installing over the existing, to no effect. Since my subscription was nearly over, I opted to renew, completely…
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General advice
I just switched from Avira to Sophos, and now I'm done with the free softwares since they didn't go along with Time Machine, so I went for Bitdefender. I'm using a MacBook Pro, a Time Capsule where I do Time Machine bakups and also store media files. Additionally I also make off-site backups through Crashplan. I noticed…
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Error when installing
Hello, I have a problem with installing Bitdefender. At the end of setup wizard I had an error "Installation failed". After some research I noticed that I can't delete Bitdefender folder located in Library, and probably installer can't write files to it. Can someone help me?
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Disappointing Bitdender and Support System
Hi there, I have bitdefender for mac bought few months ago. I have few issues and some are critical and i have started open ticket 2 days ago and still have no reply. 1. my bitdef central is always showing your system is safe and i have always performed quick scan. 2 days ago i performed deep scan and i got multiple trojan…
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Does "Antivirus for mac" support macOS Sierra?
Hey, I was wondering if bitdefender for mac already support macOS Sierra?, This way I would know whether to upgrade my OS or not.... Thanks
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Not installing and downloading the package I bought.
I just bought Bitdefender Multi Device 2016. I downloaded it and installed it , but it turned out that Bitdefender Antivirus for Mac was downloaded and installed and not the Multi Device 2016 package. I uninstalled it and reinstalled it several times but the result was the same. See pictures below. For your info before all…
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Mac os x el capitan installation worked (it says) but doesn't in fact...
Hi, I'm really unimpressed with a software that doesn't install on the first try... especially on mac. The installation process goes through and everything seems to work. When you close the installation gui box at the end there's a small box opening with a progress bar that goes in a loop when you close it... Tried to…
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Installer Issues
Has anyone had this problem? Went it BD Central, I clicked install and the downloader seems to go though the motions, but quickly and without actually dowloadning the Mac Antivirus. Says install completed, but no Bitdefender to be found. Ideas?
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How To See What Files Are Being Scanned - Mac
Occasionally, I find Bitdefender using a lot of CPU and the Mac's fans start spinning up. Once or twice I noticed it was because I had attached an external drive that it started scanning. However, I still see it happen sometimes when I can't identify what it's scanning at that moment. Is there a log file or other screen in…
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No New Files To Scan?
I'm trying the trial version and have just completed a full scan. I then downloaded some emails but the menu bar icon has "No new files to scan" greyed out - is this because Autopilot is on and the incoming email will have been scanned automatically?
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Mac - Antivirus @ £49.95 Or Total Security @ £34.95?
Am I right in thinking Total Security would include Antivirus plus other stuff? (Using the trial of Antivirus at present but when I buy, I want the right product but would like to save £15 )
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2 Partitions
I use my Mac Pro as a video editing station, and on this computer I have two partitions. I have one partition in which I use Final Cut Pro X, and a second partition where I use Adobe Premiere. Can I use one subscription/license to install Biddefender on both partitions, since both partitions are on the same computer?
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Total Security 2016 For Mac
I had to uninstall bitdefender total security for MAC repeat MAC not PC a month ago, or at least it appeared to be uninstalled. When i went to reeinstall it, Central said it was still installed. However when i pressed the icon on desktop, I got a message that implied it could not find bitdefender. I looked in Find and…
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Osx 10.12 Sierra Bitdefender Beta ?
Hi all, Is there actually any beta test program of Bitdefender Mac for MacOs 10.12 Sierra ? My 2016 version seems to have problems with Sierra: BDLdeamon process is eating processor... Thanks. Edit: Just tried to uninstall and reinstall Bitdefender 2016, and it seems that it can't be installed on MacOs 10.12 beta 4...…
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Boot-Time Rescue Option For Mac Scanning?
Wondering if BitDefender has a boot-time rescue scanner option for Macs? Also - I am using the Endpoint Security for Mac via GravityZone.
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Botched Install & Unimpressive Customer Support
BITDEFENDER SUPPORT #2016071023320001 As of this time, it's been 4 days since I sent an email to tech support with the requested screenshot (see attached image) and my OS X version (10.11.5). I was subsequently told the email was not received, so it's now been over 48 hours since I re-sent that information. I'm wondering…