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Carbon Copy Cloner and Bitdefender on an iMac running Mojave
I have been using Bitdefender for a few months and I have noticed when I do my weekly back up to my Toshiba External Drive, via Carbon Copy Cloner, Bitdefender appears to be scanning both the actual back up as it is being done and then, presumably, the entire Toshiba Hard Drive. I have ticked the 'Don't scan content in…
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Safe Files outside /user/ folder
I want to add my photo directory to safe files. The photo directory is on a second partition of my HDD. This is not possible, as I only can add subdirectories of my /user/ directory. The non /user/ directories are greyed out. How can I add directories outside the /user/ directory?
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Exclusion not working
I am using Parallels 14 on my Imac. Installed is the latest version of Antivirus for Mac (Dutch). I have added Parallels Desktop to files allowed within Safe Files. The windows software is than working. But often, ig after restarting the imac, it wont work. Parallels Desktop is than missing in the list Safe Files…
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Bitdefender main window opens every time I log in
The main bitdefender window opens every time I log in to my mac. Is there a way to make it so that it just runs in the background and doesn't make me close the window every single time? I did turn off special offers but that didn't change the behavior.
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trying to download total security 2019 trial to Mac it says....
Safari can’t open the file “bitdefender_tsecurity.exe” because no available application can open it what do I download to fix it
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Bitdefender breaks pCloud on macOS
Bitdefender prevents pCloud from working properly on macOS Mojave. I was able to fully reproduce this problem twice: * Install a fresh macOS Mojave * Install Bitdefender for Mac * Install pCloud Drive 3.7.6 * Log in and configure pCloud to automatically log in * Tell pCloud not to show the welcome window at startup anymore…
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Says it is installed, but it is not
Just bought BD Total for Mac and installed it. It first uninstalled the previous version, then installed the new. Says it is installed and I get the screen "Start using BD". Then nothing happens. When I search the app folder there is only a uninstall file there. I use Little Snitch and had it allow network connections…
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Private Internet Access VPN exclusion
I have a subscription to Private Internet Access VPN – stopped working after installing Bitdefender Antivirus, and they've instructed me to "Please try adding the following exclusion to your anti-virus software to ensure that it is not hindering our application in any way" ~/.pia_manager The Antivirus manual doesn't seem…
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BD Uninstall Fails and it is killing my MAC
I am trying to uninstall Bit Defender and reinstall. The Uninstall Program Fails. I downloaded the new version. Part of the install is an uninstall of the old version. It also fails. How do I uninstall BitDefender? I am using an IMAC with Mojave installed. I'm trying to get rid of this because BDLDaemon is killing my…
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Can't install Mac OS Security update 2018-002
HI All, does anyone else has a problem with installation Mac OS Security Update 2018-002 on High Sierra? After struggling for 3h I've finally managed it however, I had to uninstall Bitdefender. Then install security update. Perform at least 2 MacBook restarts. After this I successfully (?) installed Bitdefender from the…
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macOS Mojave and VPN not working
I have upgraded my OS to Mojave 10,14 and no the app for VPN is gone. I did find the vpn option in the network section of system preferences. But I can't choose countries and it won't connect. I says identity user is not accepted. How do I make this work?
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Portable version? Trouble installing..
Tried to install bitdefender on my friends MacBook Pro, running Mavericks and the installation bar seems to get stuck where it's just a scrolling grey and white bar with no percentage showing. The bar keeps scrolling to the right, but there are no numbers or indication that it is doing anything other than an animation. Can…
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Does Antivirus for Mac have Ransomware protection?
Just a few days ago, I began my free trial of Antivirus for Mac. I would really like to buy it after my free trial. But does it have any kind of Ransomware protection? Thank you for your help!
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Bitdefender slows-down Mac restart
Dear Bitdefender, I have 1 MacBook Pro from 2015, 8 GB of RAM, 2,7 GHz Intel Core i5, running MacOS Mojave + the latest version of Bitdefender. When restarting (as in rebooting) my MacBook Pro, I have to wait more than 25 seconds, until my Desktop elements ( directories, files, shortcuts) appear on the screen. This is…
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Combination of Bitdefender + Adobe Creative Cloud slows down macOS shutdown
Bitdefender: Please try installing Adobe Creative Cloud along with Bitdefender on a Mac, then restart a few times. You'll see files created at /Library/Logs/DiagnosticReports/shutdown_stall* whenever macOS is slow to restart. These are spindump files which contain hierarchical profiling of what was consuming resources.…
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bdagentd and BDLDaemon takes high CPU usage
Hi there, From time to time Bitdefender deamons like bdagentd and BDLDaemon takes hight CPU usage. When I turn off autopilot and then tun it back on I can get a rid of BDLDaemon. But I can't do anything with bdagentd. For example now bdagentd takes 50% - 60% of CPU and makes my laptop to heat and slow down. And that's from…
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Auto Pilot recommending Time Machine backups
The Auto Pilot section in my Main Window for Bitdefender is constantly recommending I turn back on Time Machine backups (which I have now done). I stopped doing this some time ago and instead back up regularly via Carbon Copy Cloner to a Toshiba Hard Drive. 1) Is it really necessary to use the Time Machine ? 2) If not how…
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Bitdefender kernel extension not loaded
I'm having difficulty with the part of Bitdefender installation that installs a kernel extension. In the Bitdefender main window, I see: To properly run Bitdefender Antivirus for Mac ... you must manually allow Bitdefender to load on your system. I follow the instructions: * Go to Security & Privacy and click Allow. *…
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macOS Mojave
Before downloading the latest operating system for my iMac (macOS Mojave) should I turn off Bitdefender Antivirus and turn back on once download is complete or can I download macOS Mojave with Bitdefender left working ? Thank you.
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Mac with a windows virtual machine
Does anyone have a document or any idea how to configure BD with two operating systems? I am having trouble with saving word and excel files on the local hard drive. Right now I am resorting to saving to Dropbox and the moving them to the hard drive. First Level support at BD did not have any resources to help me. My set…
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Your Mac is not protected
After rebooting one day, the Bitdefender main window indicates that the Mac is not protected. When clicking on the "log in" in the main window, the Bitdefender Central tries to open, but closes instantly. Open my browser and log in to the Bitdefender Central confirms that I have active subscription and my macbook is…
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Early Renewal Offer Not Working
I’ve been sent an email to renew my subscription with 60 days remaining. It is a good offer which I want to take up. I do not have autorenewal turned on and I do not want to. * If I click on the link it sends me to a page to renew at full price * if I go into my UK account to renew it sends me to a renewal page in $ (not…
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Spelling mistake in Preferences/Protection Checkbox
In the latest version of Antivirus for Mac 7.0.1.2 in the Preferences/ Protection tab there is a spelling mistake. In the description of the Don's scan content in backups it says "It is safe to except you backups from..." I think it probably should say "It is safe to exempt your backups from..." I attached a screen shot…
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Exclusion not working
Bitdefender on my MacBook pro blocks windows 10 when I open parallels, I have included the parallels app, and under documents to be excluded and they show allowed in safe files, I did not have this problem until just recently when I installed an upgrade ssd using apple migration assistant. What can i do to get it to let me…
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What is 'bdagentd' process?
Recent day 'bdagentd' process takes 50~60 CPU performance, sends and writes something through network and on my ssd. eg) bdagentd repeats below everytime. 21:34:39.159913 +0900 bdagentd Task <AC8BA49D-2C0B-489D-B45B-61D7EB1B1C77>.<0> received response, status 200 content K 21:34:39.160138 +0900 bdagentd Task…
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macOS Mojave beta
I'm thinking of jumping on the beta version of the new macOS -- I ran last year's after beta 2 and though it was remarkably solid. The only thing I'm questioning is whether I should leave Bitdefender Antivirus installed while running the Mojave beta or not. Security apps and OS betas don't necessarily mix well. Anyone…
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Bitdefender Requesting Access to 40+ Connections
Using Little Snitch coupled with Bitdefender for Mac. Running El Capitan 10.11.4 on iMac with Retina, using Firefox 55.0.3 (64-bit). Bitdefender asks to connect to the following servers ROUTINELY (i.e., every day), via the listed ports and protocols. Are these all legit? If they are, isn't this extremely inefficient? To…
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Little Snitch with Bitdefender
I'm using Little Snitch with Bitdefender. The following processes are attempting to connect to the internet via port 80: bdagentd, BDCoreIssues, BDLDaemon, and BDUpdDaemon. Do all these processes require internet access? The reverse DNS Name for one of the IP addresses being accessed is 0down.buh.bitdefender.net Assume…
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Update Bogs down MacBookPro with Mavericks
As you can see, since I installed the update, it is not working correctly and, apparently, not allowing my computer to sleep properly either (26hours?!). My computer was running hot all night, waking up every 10mins or so, even though it was supposed to be asleep. Is the newest version of BitDefender not recommended for OS…
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VPN missing in Bitdefender Antivirus for Mac v6.2.1.18
Hi, I recently installed the Bitdefender Antivirus for Mac v.6.2.1.18 on my Mac OS X - El Capitan v 10.11.6. I also received an email that states VPN is now available for OS X and iOS devices. I have a VPN subscription which provides unlimited use of VPN on any device. I also purchased a Bitdefender Family Pack 2018 so I…