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How Do I Manually Delete Virus?
Bitdefender has detected an "issue". I click on that and a screen pops up revealing a generic Trojan along with its file path. Below are two options: "reveal in folder" or "add to exclusions" I click on "reveal in folder" but nothing happens. So I try to manually foloow the path to locate the virus but there's a…
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Error "installation Failed" Two Or Three Times A Day [Osx El Capitan]
Hello, Since some days, maybe since the beginning (aka since the installation a few days ago, look at the screenshots), I've got an error saying "L'installation a échoué / Veuillez retenter l'installation à partir de Central" In english, it may be this : "Installation failed / Please retry the installation from Central"…
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Support Process Ignore Smacs
A bit aggravating that I have already opened 5+ tickets, 3-4 of which are not being responded to. The problem is, upon submitting most support requests, the support staff respond with a link to a log gathering process page that only supports PC (.exe and instructions). Every time I get to this point I have to email the…
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Problems Updating Virus List
hello, when I try to update the virus definition list I get the error shown in the attachment (error 2), basically the app contacts update.bitdefender.com and retrieves the definition list (I put a http logger) but for some reason the parsing of the file fails (I guess) can you please have a look? OSX 10.10.2 bitdefender…
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Bitdefender Antivirus For Mac - Hourly Updates
Hello, I'm testing BitDefender Antivirus for Mac version 3.3.8904. Every time I start up my computer an some some minutes later the BitDefender Antivirus for Mac updates its database automatically. Many times I keep working for some hours and new automatic updates don't occur. The only way I have is doing a manually update…
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Trojan.agent.bizv On Mac
I have Bitdefender for Mac (installed since I bought my mac Book Pro last year). Bit defender has been consistently reporting that my mac is safe but when I did a full full system scan today I was informed that trojan.agent.BIZV was present and could not be disinfected or quarantined. Is this a major threat; can it be…
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Cannot Quarantine (files That Don't Exist)? Pdf Exploit
Hello all: First I want to say I love B.D., and have switched from ClamXav. That said, since reinstalling OS X Yosemite (Public Beta 10.10.4) (see below), whenever I turn on continuous scan or perform a full system scan, B.D. will show notifications (very briefly) saying that it found one or two instances of PDF.Exploit.…
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Can't Delete Or Quarantine Adware
Hi - my MacBook Air is infected with adware to the point of being functionally useless. I recently purchased Bitdefender Antivirus for Mac (version 3.3.9151) to try to deal with this problem. On my first scan, it found and removed many suspicious files, but for one file it returned a message that the file in question could…
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What Exactly Is Includes In Bitdefender Antivirus For Mac And Pc?
Hi! I'm currently testing (trial) Antiviruses for Mac and PC (I tried the one for Android, but chose to keep the free version.) I would like to know what is included with Bitdefender Antivirus for Mac and PC. Is it Antivirus Plus 2015 and Antivirus for Mac?
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Cannot Download & Install On Os X El Capitan 10.11
Hello, I have clean installed OS X El Capitan 10.11 for my macbook. However, I can't Download & Install Bitdefender for MAC. I re-downloaded the online installer from my Bitdefender Central's account but it does not resolved this issue. Specially, after install (using the online installer download from my central account),…
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Bitdefender license issue
Hello, If I am having a macOS machine and a Windows machine, what would be the best option in terms of licensing in order to have protection on both machines? Is the "Total Security" covering both worlds with the given license? e.g. https://www.bitdefender.ro/solutions/total-security.html Thank you!
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Will there be a refund for users of MacOS Catalina until Bitdefender issues are resolved?
Will there be a refund for users of MacOS Catalina and or Safari 13.0 until the issues are resolved and Bitdefender fully supports that OS and Software? Also, I highly recommend Bitdefender change their system requirements section to state that it currently does NOT fully support Catalina and Safari 13.0 because right now…
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How do I stop Bitdefender macOS from trying to install Chrome extensions?
Bitdefender periodically tries to install its anti-tracking extension in each of my Chrome profiles. Unlike Windows, there isn't an option in the Mac preferences to disable this unwanted add on. Is there a trick for killing it and making it stay dead? I've begun selecting the option to report it to Google each time I…
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Latest version
How can I see if I have the latest version of Bitdefender Antivirus for Mac . Now I have 8.0.0.3. If there is a newer one , how do I upgrade ? Regards
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Install Anti tracker
Hello Anti tracker is not enabled on Safari. Pressing the Enable extension button under the Privacy tab on Bitdefender nothing happens. Thank you.
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BDCoreIssues process running 99% CPU
I have noticed my MAC running very warm recently and when I checked the monitor could see the CPU for the BDCoreIssues process is running at 99% - was there an update recently that could be causing this?
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Error -1200
When trying to connect the VPN I often get Error -1200. Thoughts anyone? Thanks
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Unable to add Password
I trust that I have submitted in the correct Forum, if not then my apologies. I have a file which I have created. It is blocked. I go to SafeFiles/Application Access to select the blocked file. Before I can do that I must add my password to View the Application. I then move the slider across to the Allow position. A…
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Traffic Lights for Firefox
Bitdefender Central is recommending I install Traffic Lights for Firefox. I have downloaded the Traffic Lights thing from Bitdefender and it is working properly for Safari on my MacBook Pro and I have also downloaded for Firefox and I can see the Traffic Lights when I use Firefox. However Bitdefender Central continues to…
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Replacing my Existing Mac - what happens to my BitDefender ?
I am just about to buy a new Mac and my old Mac, once Factory Reset/Cleaned, will be given to my Step-Daughter. Can I transfer my Bitdefender to my new Mac ? Thank you.
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Bitdefender Total Security 2019
I am experiencing delays in updating backups to iCloud, macBook when plugging my iPad mini 3 to MacBook Air through USB/Lightning port. The ports work fine, the cables have been checked, so no hardware issues. AppleCare suggested that I use a vetted Apple-approved anti malware software, but I told tech that Bitdefender…
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Steven Smith
I use Thunderbird. Recently I got a notice that said that BitDefender wanted to make a change when I opened Thunderbird. I allowed it and now no attachments can be opened. How can I rectify this please? Thanks.
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/private/tmp/com/bitdefender.dmg
Hi. I just loaded the new Bitdefender Total Security 2019 and it automatically excludes this file - /private/tmp/com/bitdefender.dmg from scanning - what is this file and why is it automatically placed on the Exceptions list?
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BUG: "Don't scan content in backups" setting fails with multiple Time Machine destinations
Steps to reproduce: * Configure macOS with more than one network-connected Time Machine destination, eg., two different NAS devices * From the Time Machine menu, "Enter time machine" and wait for all targets to mount, then restore any file and exit Time Machine * Open a shell and type the following to see a list of mounted…
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Accumulation of BD zero-byte temporary files in macOS Mojave
There is a cache located at: Library\Application Support\Antivirus for Mac\Cache. Currently it contains 2981 files many of which are zero-bytes. The cache occupies 287MB on my internal drive. What's the purpose of storing these files and is it safe to delete them?
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BitDefender deadlocks macOS display subsystem
I can reproduce this 100%: * Enable BitDefender for macOS * Install Firestorm and log into Second Life https://www.firestormviewer.org/downloads/ * Turn on local chat logging in Firestorm preferences * Repeatedly "teleport" (travel) within Second Life from region to region * macOS graphics will freeze. Only the mouse can…
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Protect files on external drive
I'm using an external drive on my Macbook Pro but Bitdefeneder does not allow me to add it to the list of safe files. That drive and its folders are disabled when I view the list of drives/folders
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Bitdefender Triples Size of Time Machine Files
I just reinstalled Bitdefender 2019 and remembered why I took it off my machine. Bitdefender triples the size of my time machine files. I go from an average of 200MB a backup to 600MB plus. This doesn't happen when I remove Bitdefender and it happened in other versions as well. I can't help but think that Bitdefender is…
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Threat Successfully Quarantined from Outlook for Mac
Hi, I've received a number of the following over the last few days. How do I find out which email contained the quarantined threat and who sent the infected email? ------------- An infected file attempted to run on your device. Threat name: Trojan.Phishing.MH Path: /Users/<user_name>/Library/Group…
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Mojave does not run Bitdefender for Mac
The toolbar says "Product has expired" though I have enough number o days left. None o the scans working. Anyone faced similar issues?