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How to prevent bitdefender from scanning a javascript used by my hikvision web interface
I currently monitor 16 security cameras via a Hikvision NVR. I can remotely monitor the NVR using it's web interface. After installing bitdefender I noticed a 30-60 second delay before the web interface displays the live feed video from the cameras. The video feed is encrypted before transmission and then decrypted at the…
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Zoom Bad Image error code
Hi all, I've been using Zoom and Bitdefender together for over a year, but just the last few days have been pummeled with an error message from Bitdefender every time I try to start a Zoom meeting. Error Message: Zoom.exe - Bad image. The actual message says "Security\bdamsi[several numbers]antimalware_providers32.idl is…
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Trojan.GenericKD.69090905
How can i remove permanently?
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Suspicions file not getting recognized as a threat
I downloaded installation file Install_0007.exe, but bitdefender didn't recognize it as a threat upon scan. However once I run it there was message: Advanced Threat Defense Application Install_0007.exe has been detected as potentially malicious and was blocked. I would like to know if Install_0007 is a malware and if so…
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How to only scan main C drive?
I'm sure a "quick scan" doesn't scan the whole C drive with windows installed... and a FULL scan is gonna do all 5 of my installed drives I use for other things. How can I set up a complete C drive only scan to happen on request?? Thank you
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Bitdefender Firewall access rules broken
So I set a bunch of firewall rules to block programs from accessing the internet and it all worked just fine with previous versions of Bitdefender. Now, with this new version, 27.0.18.96, the firewall rules don't apply. The blocked programs that should be blocked with the rules that I set can now access the internet. If…
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Firewall Not Working - Bitdefender Total Security/Build 27.0.18.96
Hello, After my update on Bitdefender, my firewall stopped working properly. Before, I would be able to see what apps were accessing the internet and now I only see when Bitdefender is accessing the internet. I opened Chrome, Mozilla and Brave internet browsers and none of them were shown in the "Application access" window…
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My Firewalla portscans are being blocked.
I own a Firewalla device that is connected to my network. My desktop were I have bitdefender installed keeps blocking it's portscans, I tried everything to whitelist it but I don't seen to know what I'm doing. Any help?
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False Positive? Asus Update
Hi, I've been getting repeated messages (roughly every single hour) throughout the day for quite a while now that the Asus Update is an advanced threat. Would you be able to look into it and confirm if it's safe to add this to exceptions or update your threat detection, please? Feature:Advanced Threat Defense Application…
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Why are there ads popping up on my desktop?
Recently I've been getting a ad on my desktop for some crypto gambling company. It links to a file in "C:\ProgramData\Notification Center" called "service.notification.popup.exe". I've scanned that folder and my entire system with Bitdefender, but nothing comes up. I've tried to delete the folder, but it keeps saying it's…
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am i safe
Infected web page detected 39 minutes ago Feature: Online Threat Prevention We blocked this dangerous page for your protection: Edit by @Flexx, removed the link. Dangerous pages attempt to install software that can harm the device, gather personal information or operate without your consent.
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BD Is Blocking My Microsoft 365 Outlook Email. Started last week. Can it be fixed?
I saw the answer to this question in January but do not understand what exchange to make an exception in phishing? Thanks
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Turn Off Scan Encrypted Files?
Hi everyone, Every time I do a scan of my Windows partition, I get a pop-up about scanning encrypted files. This is getting a bit annoying. Is there any way to turn off such scanning in the settings? I am using Total Security. Cheers :)
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could Bitdefender prevent Saving on my wordpress site
In general I am quite satisfied with Bitdefender. But I have the problem that it is impossible to do savings on my wordpress blog. It is made with Divi. I have already checked out all possible issues with the hoster. There all is good. Now I wondered if this might be a bitdefender related problem. May be I have to set up…
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BitDefender is blocking me from connecting with school VPN
In order to use my school CAD software, I need to connect with the school's VPN. Unfortunately, every time I connect, I get a disinfection warning saying that BitDefender has quarantined mshta.exe and blocked a command line from running. Now, I can tell for sure that this is a false positive because the command line being…
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bdservicehost (Bitdefender Virus Shield) uses too much cpu
Hello, This morning "bdservicehost (Bitdefender Virus Shield") started to use too much cpu ~30% permanently for 4 hours and until now.
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How can i change the default browser for bitdefender??
I can't log in to bitdefender, when it opens it says to update internet explorer, but I already installed the new version and it still keeps saying that I have to install the most updated version of internet explorer. I've tried many solutions but I still couldn't overcome this obstacle. I bought a license, downloaded…
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What does it mean when RE Scan lists files that cannot be found?
After a full RE Scan I checked the Logs and see a large list of files that cannot be found. Most of these files were in Windows/System32 folders. Is this a problem? Why are they listed as not being found? Does Bitdefender have a way to resolve this issue? All answers are welcomed. optimxr
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Google Gmail YouTube all saying i have malware! please help
Google Gmail YouTube saying i have malware on my pc and have singed me out on this device to protect my account Bitdefender not picking up on it or doing (( individual file scans or showing the results of said file scan ??)) anyone having same issues??? i have uninstalled and reinstalled twice! still with no luck and…
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Firewall reset again
On Windows 11. Out of the blue I notice an app I blocked from accessing the network was online... I proceeded to block it and investigate. EVERY SINGLE entry was gone and completely reset. This has happened before but far enough apart where I kinda blew it off to a glitch... WTH is going on? Those were a lot of frickin…
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What are the whitelisted apps in BTS firewall while using automatic mode?
Currently using BTS firewall using default automatic mode and alert mode enabled. While checking for Windows updates, no pop-up is offered and the connection is allowed. Also, while other devices access my SMB port, they can connect and access files and I also don't get any pop-up alert. The pop-up with allow/deny is shown…
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Disable archive size limit for scan
Hello I'd like to disable/ignore the maximum size limit for archives to be scanned during custom scan. I have a custom scan routine which needs to be run once a week. I will have new archives coming every week which will be around 20-30GB. So, I'd want them to be scanned thoroughly regardless of how large they are. Can…
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I got a virus on my computer !
Hello Bitdefender Community, I have a malware on my computer and I don't know what to do Bitdefender isn't deleting the malware and if I look by myself to delete that virus I find nothing please help me, and by the way the malware is trying to send my personal infos (passwords,...) to a website with this URL…
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When I run a scan in Rescue Mode I got a bunch more input-output errors
When I run a full system scan it shows 4 input-output errors and 2 files listed as not scanned due to the files not being found. They’re \?\\Volume{string of letters and numbers}EFI\Microsoft\boot\BCD and same thing but ending in .log. So I did a rescue scan and a lot more files showed up as not found and I had like 140…
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Input-Output Errors
Hello there again everyone. I'm just curious what are these Input-Output Errors in the logs after I did a Full System Scan. Should I be worried about these? Thanks in advance for the answers.
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someone of something is slowing down my computer
I have run all the scans and it say all is well but it hasn't solved the problem. HELP
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Bitdefender not scanning removal media
When I plugin either a USB stick or insert a CD Bitdefender is not scanning it. It used to, but no longer does. I have checked the settings and they are on Autoscan. Furthermore, if I go to the mounted item in file explorer, right click and chose Scan with Bitdefender, nothing happens. Actually, doing this with any folder…
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Bitdefender blocking all websites
Just installed bitdefender on my new machine (windows 11). Everything was fine and then it started blocking every website even it's own. Going to notifications and under critical it has all the instances and I have clicked to enable but still same issue
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My Website showing as a phishing Activity
Hello, I am very upset, My website are Blacklisted via ISP. Your software are marked as a phishing . https://trafficlight.bitdefender.com/info/?url=https://completefinancialplanning.net I don't know how. Please review again and do something. Thanks
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unable to schedule full scan
Up until recently I was able to set and schedule a weekly full scan. However, now, when I do this (I noticed it wasn't kicking in at expected day and time [weekly]) it doesn't hold that setting when I review on restarting. Similarly true with custom scan. So I have to set full scan manually. Not really what I paid for. Any…