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How to set up Bitdefender Mobile Security and fix common issues for Android and iOS.
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Share your experience with the increasing prevalence of online scams, consult cybersecurity experts and learn from us how to stay safe.
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The Bitdefender Expert Community

Join the Bitdefender Expert Community to find answers, exchange ideas and connect with other cybersec savvy people!

Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admins @Alexandru_BD and @Mike_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and…
Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
The Secret Santa Scam - Your Holiday Generosity Could Cost You
As the holiday season approaches, many look forward to gift exchanges and the spirit of giving. While Secret Santa traditions are meant to bring joy to friends, families, and workplaces, scammers have found ways to exploit this festive activity. A relatively old scam, often circulating on social media, is turning a beloved…
Driving Cybersecurity Awareness: Bitdefender’s Immersive Booth at the Las Vegas GP
During the Las Vegas Grand Prix, held from November 21 to 23, Bitdefender enhanced the event with a dynamic activation booth that captivated attendees and showcased the company's commitment to cybersecurity in the fast-paced world of the highest class of single-seater racing. Bitdefender's booth was built inside the track,…
Should Bitdefender Make A Linux Version for Home Users?
As a longtime user of Bitdefender (since 2014), the topic of a Linux version has been floating around on and off for the past decade. However, what makes these requests different this time around is the end of life support for Windows 10. Many users, unhappy with what Microsoft is doing to with Windows 11, are starting to…
The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
Is this a SCAM? Online Chat 16Dec2024
I just received an email from bitdefender@hello.bitdefender.com inviting me to participate in an online chat the week of December 16th, 2024 to share thoughts on the new digital experience on which BitDefender is working. As compensation for participating, they will deposit $70 in my PayPal account. The website to sign up…
VPN is dropping IP address
My phone has been having the issue of the IP address being dropped or not assigned with new re-connection. Anyone else had this issue?
OneDrive can no longer connect
Hi, for sometime now when I open Microsoft OneDrive app on my laptop if fails to connect to my Microsoft account. If I disable the Bitdefender advanced threat defence OneDrive works fine. As soon as I re-enable this, . I have added the Onedrive.exe to the exception list but I still can not access the one drive app. Please…
Why is BD Password Manager to SecurePass upgrade so difficult.
It requests a new Master Password; it won't accept my previous 10-digit one & at 13 letters/numbers it says the Password is ''too short'' & at 14 it says ''not complex enough''. And if your password requirement is so complex how will we commit it to memory? Can I choose not to upgrade & stay with Password Manager which…
Are There Any Upcoming UI Updates for Bitdefender Antivirus on Android?
I want to know if there are any upcoming updates or planned UI changes for the Bitdefender Antivirus Android version. Are there any redesigns upcoming next year? (2025)
Media Auto run
The Media Auto Run is turning on automatically , it's doing the same even i reinstalled windows & the bitdefender product. Disabling it does not work more than few days , why?😱
how to connect via chat/online to somebody from Bitdefender to help me...
How do I connect via chat online to someone from Bitdefender to help me?
Scam Copilot
There really needs to be a way to disable the scam copilot. The constant popups are annoying.
Bitdefender search advisor is still not working with Bing
Even with the "Open links in new tab" disabled, the search advisor does not work with Bing As mentioned in the article at this was being worked on but it's been a year now and yet the issue is not resolved
Copilot doesn't work if VPN is connected
Whatever changes have been made, either by Bitdefender or Microsoft, I am now unable to launch or load Copilot is the VPN is connected.
Bitdefender branded merch: Yay or nay? Tell us what you think!
Here's a glimpse of what some of our branded materials look like. These items are not available for sale, they are just experimental designs created exclusively for the Bitdefender teams as part of internal initiatives. I've been thinking about asking this question on the forum for a while now, and I decided to create a…
Someone really was almost deceived because of the text messages sent by this fake base station....😮
Vpn should show Latency + Load on vpn servers
If VPN providers could display the load and latency of each virtual location, it would be much easier to select the optimal location for a faster connection, reducing the need for multiple connection attempts to different servers. i think cyber ghost vpn has this option.
Bitdefender Secure Pass Remains Open Without Password Prompt
Dear Bitdefender Support Team, I am writing to report a concerning issue with Bitdefender Secure Pass. Despite enabling the "Do not remember me" option and setting a master password during installation, the application remains open without prompting for the master password. This behavior exposes my sensitive information to…
Any suggestions regarding activation infinite loop?
Hi Folks I'm hoping the experts can give me a hand. Platform - Microsoft Surface Pro 11, running Windows 11 (all updates applied) Browser - Edge with Secure Pass Browser Extension. Current situation: Trying to use Secure Pass. When I open the extension, I get the following: When I click on the "Renew Subscription" button,…
Chrome blocked more than Edge
Hello, I have found lots of posts about Bitdefender's blocking of suspicious connections, and think that I understand the hows and whys of it. What I haven't found is anything that addresses the blocking of Chrome over against Edge. I find that Chrome pages are blocked often on my laptop for suspicious content. Edge is…
Re Logging in
Every time I login to Bitdefender I receive a message that says something like "New Device" please check your email for a code. The email takes a while and then I have to enter the code etc. It's very annoying. Can anyone enlighten me on why this might happen and possible solutions. Thank You
Does Bitdefender Total Security include a file/folder lock?
I was wondering if Bitdefender Total Security has a feature where you can secure folders and files, and only allow access to specific programs?
chat
Confirming XDR Setup
I'm setting up the O365 XDR sensor for the first time. The status shows as active. My concern is with the auditing setup. I enabled auditing via Exchange Online Powershell. But the KB has a Powershelll ****** that isn't working for me. Is there any way I can see if the sensor is working?
Problems with startup of PC and browser.
Q1: "Updating encountered an error (error code: -1002, Could not resolve server). Please check your internet connection and try again." A second try succeeds. What is happening here? Q2: At PC startup and startup of Firefox browser with VPN off, when I try to connect to google it times out. Then same with mychart. Then if…
Startup scan - Always
Since few weeks ago I observe that BD performs startup scan, always, no matter what I do. Early boot is turned off, scan network shares is off too. Yet it decides to trash my mechanical drive array of 40TB, EVERY single boot. Takes half an hour or so, with extensive seeking. How do I turn it off? Why isn't there an easy…
Unable to activate my email in Bitdefender central
Hi, I am unable to activate my email in Bitdefender central, outlook gmail and different accounts, I all get the same message
SecurePass
Instalei a extensão do SecurePass no MicrosoftEdge (Windows 11) e estou tendo dificuldades em tudo. Primeiro que não há suporte telefônico em português (Brasil) apesar de constar no site um telefone que não funciona. Já usei o contato por e-mail para outros assuntos e o retorno demora de 1 a 2 dias. Vamos lá ! Instalei a…
Can I Disable Windows Defender When I Have Bitdefender??
Hello, Bitdefender team. Can i disable Windows Defender and shutdown all proceses of this antivirus when i have Bitdefender? Thank you in advance.
Faster USB drive auto scan
Good morning, I suggest the option to have faster automatic scanning of USB drives. USB drives today are large in capacity and as a result can be filled with many small, medium and large files. So if you insert a very large USB drive the scan takes a few minutes and consequently before removing it you have to wait for the…
Can't Install Bitdefender VPN On Amazon Fire Stick Max. Any Help?
Been struggling looking for a method of install VPN on Firestick, the issue made because Amazon and google won’t play nicely together.
can I install vpn on firestick or Roku
I would like to know if I can install bitdefender vpn on a firestick or Roku devices before I buy one. Thanks for any help in advance.
How to disable scanning Recycle Bin
Every time I connect my WD My Passport to my computer, Bitdefender begins scanning the Recycle Bin on the drive. Because there are a lot of deleted files in the Recycle Bin, the scanning continues for many hours. Can scanning of the bin be disabled? How? Thank you.
IE problems not fixed in GravityZone Risk Management
I tried using the Fix Problems feature in Risk Management for IE (browser) problems, but the fixes are interrupted and the fix fails. See pic. I've used the feature to fix other problems, but can't get it to address the IE issues.