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New BD install with MacOS 14.4.1...Browsers froze...Internet stopped Help
Mac M1 updated 14.4.1...BD installed first. All browser report not connected... Tried eiternet...no love. Went back to wireless...not working. I removed five curupt files. I uninstalled BD and rereinstalled BD. Is there a problem with 14.4.1? What have I shut off that is killing my network connection?
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Antivirus for Mac on a MacBook with 2 volumes
Hi, I've been struggling to use Bitdefender antivirus on my Macbook for both my volumes. I made a volume for work stuff and a volume for personal use. I can only install Bitdefender on one volume while they are both on the same macbook and harddrive. Apparently Bitdefender sees this as 2 different devices. It's a bit…
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Update Report
My Antivirus for Mac software hasn't updated its security since 19 Feb 2024, 17:07 CET (UTC+1). On the software, I go to Actions, Update threat information database, and it is saying that the "Antivirus for Mac is up to date" with the date I mentioned above, and "Bitdefender Shield is on: signature updates are…
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Password Manager in Bitdefender Premium Security
I am reluctant to use the Password Manager partly because I have two or more profiles in Chrome, each of which has its own passwords and I think I read in the details of Premium Security vs Ultimate Security while I was trying to decide whether to upgrade to Ultimate Security rather than renew my Premium Security that the…
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Email Protection -additional email doesn't work in OS/X
I recently renewed my subscription to Bitdefender Premium Security and found a new feature called "Email Protection" which claims to be able to protect up to 5 emails. I routinely use 2 emails in Chrome ... two different profiles ... one for myself and one for my wife. The way I normally use this is to "Quit Google Chrome"…
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Migrate Bitdefender Total to new Mac Mini
I have Bitdefender Total installed on my iMac running High Sierra, 10.13.6. I want to migrate to a new Mac Mini M1. What do I have to do to insure an easy migration? I can migrate using Time Machine, Super Duper bootable, or WiFi. Will Bitdefender migrate like other programs, or must I uninstall and then reinstall? And how…
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Updating, Menu bar, Scanner display at startup
I'm transitioning from the Sophos free home version; that is my experience. Sorry for so basic questions. I googled but did not work - How do I (can I) put BD in the upper menu bar? And related... I have set to scan at computer startup. The dialog box stays open and on top. Is there a way to minimize automatically, or if…
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How to install VPN in MacBookAir?
Hello, my name is Sanjeev Mansotra. I recently purchased a MacBook. Switched to MacOS for the first time. I'm facing an issue installing VPN. Which VPN is best for MacOS?
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Seeking Opinions on the Effectiveness of Bitdefender Antivirus Software
Hello everyone, I'm reaching out to gather insights on the effectiveness of Bitdefender antivirus software. I've been using it, but lately, I've had concerns that it might not be detecting certain viruses on my computer. Can anyone share their experiences with Bitdefender and whether it has proven to be a reliable…
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Antivirus for Mac asking for restart after updating EVERY TIME for past week (Dec 2023).
Is anyone else experiencing this ? Restarting doesn't make any difference, so it seems as if something is wrong. I'm thinking about deleting and then reinstalling the product. Thanks for any suggestions here. Cheers, Ian G.
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BDLDaemon Issues
Hi All, I am not tech savvy so please bear with me. On my 2015 15" Macbook Pro, the BDLDaemon Process runs all the time & hogs up around 1GB of memory. Nothing I can do will stop this - I have tried: Force Quitting BDLDaemon - does not work Turning Off BitDefender Shield - does not work. BitDefenders own guide to this…
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how can I activate MacOs protection and VPN from my devices?
message from My Devices "correction in progress" and then .... nothing do I have to reinstall BD central?
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Sign in Hangs on blank screen - El Capitan 10.11.6
I am adding Bitdefender to my older MBP 2010 which is limited to OS El Capitan 10.11.6. After installing, it wants me to sign into my account. When I click sign in, pop up screen comes up but it is blank and never turns into anything. I have rebooted, reinstalled, etc and cant break this behavior.
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Error (2)
I tried to update Bitdfender antivirus for Mac and got an error (2). I also tried to do a scan, error(2). Any help would be appreciated. Also I updated my Mac to Ventura 13.6.3.
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How to contact a human about a billing error
Bitfender customer is horrifically bad. I have a simple issue with my physical billing address and not only can I not change that address online anywhere, but I don't see any way to contact customer support. Does anyone know how to get ahold of a human about billing concerns??
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What is the expected time for Antivirus for Mac to update to new version?
Good morning! Still in my 30 day trial period. AV for Mac version 9.4.0.8 seems to be running well. About a week ago, users reported starting to get 9.4.1.4, and @Alexandru_BD posted release notes for this new version 24 hours ago. I understand that there is a graduated rollout period for new updates, and am wondering what…
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No Mac Updates in around 48 hours
Running Bitdefender for Mac version 9.3.1.12. When I open the UI and check the notifications, typically will see "Update completed successfully" at least once a day, sometimes multiple times per day. But the last update was near 48 hours ago. When I go to the actions menu and select "Update threat information database" it…
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Ongoing (1 year +) issue with updates to Mac threat information database...
I've subscribed to Bitdefender for my company's Macs for the past couple of years and over the past year or so I have had to delete and re-install your software every few weeks in order to ensure that I continue receiving the daily (or 2x daily) threat info. database updates. Each time I do so, updates work as expected for…
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No updates in 48 hours redux
Greetings, all. New BitDefender subscriber. Installed on iMac 2 weeks ago running Sonoma 14.1.1. Working well as best as I can tell. Until two days ago, was receiving automatic updates about twice per day. Now no new updates in 48 hours. Am able to manually check for updates and am told I am up to date, although it agree…
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I'm Receiving A Message: "Device Limit Reached". What Should I Do?
I am receiving this message "Devices limit reached" and I only have 3 computers registered in the antivirus. What should I do? My Bitdefender ID: **** (edited by admin)
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Troubleshooting – After updating to macOS Ventura, Bitdefender requests Full Disk Access
Due to a bug in macOS Ventura (13.0) that is yet to be fixed by Apple, all security solutions that were granted Full Disk Access prior to the macOS Ventura upgrade may be disabled, although they still appear to have full disk access in system settings. To overcome this issue in existing installations of Bitdefender…
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Virus scanner versus Plus version, MacOS
Hi Bitdefenders... I don't know, is that what we call ourselves? I'm looking at this product and what I really want is the antivirus, antimalware part of the software package. I don't need a VPN, or a password manager, or whatever. Just the antivirus. So, while I had been thinking I would purchase the whole package and…
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Mac M1 Air keeps being asked to restart to install updates
For the past few weeks my Mac Air M1 has been asking me to update by restart every single time there's an update from Bitdefender. Like three times a day! It's never done this before. Just updated to Sonoma and thats made no difference. However the log of messages says that the items have been installed successfully…
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Bought Bitdefender- signed up with the wrong email.
I bought bitdefender antivirus for mac, however I typed in the wrong email signing up. I now have no way to access the product I purchased. I remember the email I used to sign up as it just had a few letters missing from the actual address I wanted to use. Please help!!
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Bitdefender showing 'expired' upon boot-up (Mac).
Hi. According to my account info, I have another 72 days left on my subscription. Despite this, the little icon at the top of the screen regularly has a tiny 'x' next to it, and I'm informed that the 'Product has expired'. I can do a switch-off & switch-on, and that mostly fixes it (a 'restart' mostly doesn't). I'm running…
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Unable to Login
Just recently, I have been unable to login to Bitdefender Central. After I have entered username and password, I get a popup asking me to authorise changes to my computer. When I have entered the password, nothing happens. I can repeat the process but nothing happens and I cannot login. IMac late 2013. MacOS 10.13.6. I am…
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Trouble Installing and Downloading Bitdefender 2018 Products
I hope you're doing well. I'm facing a bit of a challenge while trying to install and download Bitdefender 2018 products on my system. I've followed the usual steps, but it seems like something's not quite right. Has anyone else encountered a similar issue? I downloaded the installer from the official Bitdefender website.…
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Issue with Bitdefender on macOS Ventura - Need Assistance
I'm facing is that since updating to macOS Ventura, I've noticed some compatibility issues with Bitdefender. It seems to be causing occasional system slowdowns and even some apps to crash unexpectedly. I've been a satisfied Bitdefender user for a while, so this issue is quite concerning.
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Random hangs for small percent of mac clients
We have a strange issue with BitDefender on about 10% of the maOS clients we have it installed on. Our macOS clients are Intel computers running 12.6.8. We started having some of our macOS clients randomly hang from time. On a couple of machines we started experiencing an issue where the computer eventually became…
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BDCoreIssues process, high CPU
I've searched extensively about a problem i'm having for years with Bitdefender Mac and I can't find a recent topic about it here. The last posts I saw associated with this process date back to 2011 and 2016. The problem is that this process is taking +100% of one CPU core, 24/24 7/7, even after multiple reinstalls on the…