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Product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender together with Scuderia Ferrari
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari. Full announcement below: Forza Ferrari!
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and More. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admins @Alexandru_BD & @Mike_BD and mods @fedor, @Scott, @Nunzio77, @Math_Matei, @Ekimoz and…
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The current Bitdefender Parental Control will be superseded by a more sophisticated technology
As the title says, Parental Control as we know it will be replaced by an upgraded version. Find out what's new here:
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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The Defenders of the month are the Community superheroes
It's time to show our appreciation for our top contributors and give back to the Community! We are pleased to announce that we are launching our Super User program called “Defenders of the Month” and “Defenders of the Year”, exclusively for the members of our Community! The Super User program represents an exclusive group…
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Bitdefender Enhances Digital Identity Protection for Consumers Worldwide
Consumers now have even greater control of their digital footprint while minimizing cybersecurity risks associated with personal data misuse: For information related to Bitdefender Digital Identity Protection:
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Show which protected path is being accessed on Safe Files prompts.
I want to propose adding a logical detail when Safe Files is triggered, right now a prompt looks like this: This only shows what app is trying to access a protected path, but omits a crucial information: which path is being accessed. This is very important when deciding whether to authorize the access or not, because that…
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Trouble With Playing Vimeo Videos. What Should I Do?
I have been using a website that hosts vimeo videos for accountancy training but as of this week I get this error on the video and it wont work. "Sorry Because of its privacy settings, this video cannot be played here." I have tried the site on different computers without Bitdefender and it works perfectly. Has something…
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Can you permentantly hide Bitdefender Email "Green" protection Labels?
I've tried setting the Green Bitdefender labels to hide in gmail, but when the browser is closed and reopened they pop back up… I'd prefer to just see the red, that are the ones I would prefer to know about. Is there any way to do this? Thanks!
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Antivirus stalls
Particulars: MacOS 14.2.2; Intel MBP (2020); 23GB RAM; Quad Core i7 Antivirus for Mac Version 10.0.0.20 Good afternoon - I just installed an eval copy of the antivirus SW. Kicked off a scan and it has stalled at /Users/Library/Application Support. 15 minutes so far. Obviously, it is dead. Any clues as to what is going on?
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Epson scanner runs very slowly
Since installing Bitdefender a few weeks ago it is taking minutes to scan documents that used to scan in seconds. When I remove Bitdefender the scans speed up again. How do I configure Bitdefender to not check the files being created by my Epson scanner? Thanks for any help - aplogies if this question has been asked before
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Any way to get a Devices customizable list view in Bitdefender CENTRAL?
Buna ziua, In Bitdefender CENTRAL, under Devices, the boxed view wastes a lot of space and is not customizable. Longer device names can get cutoff, and it's hard to locate or sort computers, once you add more than about 10 of them. Any chance to implement a list view with rows (one device per row) and allow adjusting the…
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SafePay keeps popping up when browsing website in Opera today
Today when browsing around products on Home Hardware's website (e.g. https://www.homehardware.com.au/stanley-hand-riveter ) I found that the BD SafePay was opened three times, without me doing anything other than right-clicking to open various products in new tabs. Not sure whether this is a fault of the website, or BD, or…
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BitDefender does not recognize my home wifi WPA2 secured network as secure
I keep getting BitDefender pop-ups on laptop when connected to my secured Wifi network. Where is the setting to disable these annoying pop-ups? I'm using 802.11ac with WPA2-Personal Security, so this is NOT an 'unsafe' Wi-Fi network. I personally find this notification insulting.…
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Bitdefender scanner no longer works on android after update to version 3.3.234.2411
Hi everyone, I have a android TV box with android 12 running bitdefender mobile version 3.3.234.2411, since it updated to this new version today I can no longer scan, when pressing the scan button nothing happens. I can see in my bitdefender central when I go to my android device an click on the "malwarescan" that a scan…
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App lock acts strange with certain applications and randomly stops working
App lock acts strange with my social media and banking app. App lock will launch normally then have a separate app lock pop up over it, changing the app logo that I'm trying to open to a generic android logo. I can minimize the app and then re open it from the background apps tray and app lock will then act as it normally…
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List the incidents and threats through api
How to list the incidents and threats through api in bitdefender gravityzone. I also check in the documentation, but in documentation also but I can't find any api call for listing the incidents and threats. So how do I list it through api.
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Illegitimate website
Hi people, sorry but I need to ask a question on here about a website and whether it is real or fake? I may have been scammed using this [*url removed by @Flexx*]
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Why does WEB protection keep turning off on my iPhones?
Web protection keeps turning off my on iPhones. I have Bitdefender & VPN running at the same time. Is VPN causing the WEB protection to turn off?
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Unified wintun PUBLIC network
When using BD's VPN, my internet is plugged in by ethernet to my computer. It shows Unified wintun PUBLIC network when the VPN is on. Questions… Is this a type of tunneling? The word PUBLIC bothers me, should I be worried? Can I just turn off the VPN when I'm having problems with it, or what should I do?
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How long is the turnaround?
I am having the error code 9 for my bitdefender VPN, It just happened all of a sudden. the customer support requested me to use the Bitdefender support tool. I have sent the log and still waiting for reply. how long will it take for them to send a fix?
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Bitdefender Free making the load of websites slow
Since the day I installed Bitdefender, I noticed that some sites are loading slower than usual, especially Gmail. Is there anything to do other than disable checking for encrypted connections?
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Firewall Alert Mode
I've been dealing with a faulty Alert Mode for over a year. The alert mode will automatically disable itself. I have talked to support and have attempted all suggested fixes, some of which are pretty involved. I finally gave up and disabled Bitdefender firewall and purchased another brand firewall program. Now a new and…
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Web Protection keeps turning off a lot
I have an Android TCL30XL phone and the Web.Protection feature keeps disabling, literally >100x a day. I don't have the VPN active.I.have to go into Accessibility to find out that Bitdefender Mobile Security has been set to off. It would be much appreciated if someone could help me with this.
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Adding firewall rules is a painfully slowww and cumbersome user experience and must be redesigned
As a Bitdefender power user I want to be able to quickly add multiple firewall rules so that the application doesn’t slow me down and subject me to a poorly designed user experience that apparently no experienced UX designer has ever looked at. What should take at most 30 seconds, on average takes 5, 10 or more minutes.…
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Why, when I do a complete scan of my system, does Bitdefender delete all my Outlook contacts?
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Security Breach: Alert Mode Not Working
Following on from months of screaming at Bit Defender to fix a bug where alert mode switched itself off when full-screening a YouTube video, I find today that alert mode is still not working as it should be and it is STILL causing a breach in the security of my PC… Alert mode is switched on Which should allow me the human…
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Uninstall Protection
Hello everyone, my name is Hossam and I am happy to be a part of this community! I really like Bitdefender due to its amazing features. However, I wish it had a feature like Uninstall protection, specifically for parental control app. For instance, if we take the Qustodio parental control app as an example, we can see this…
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Misalignment between the present versions.
Hi, in the application management in the control panel there is always a misalignment between the installed version and the one indicated in the application management. Fix the bug. Thank you. 😉
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File Shredder
In up-to-date Windows 10 environment, File Shredder does not appear in the Recycle Bin context menu when the laptop is taken offline. As soon as I put it back online, File Shredder is available again in the Recycle Bin context menu. I can see no reason for this, as the tool is available through the desktop software if I…
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How do i add wisecare to bitdefender
Bitdefender suddenly started identifying wisecare as an unwanted file. How do I add it to Bitdefender to stop this. Can't use Wisecare.
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Remove our domain from your platform
Could you please remove our domain from your platform? We've submitted a request and are eagerly awaiting your response. Thank you.
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False Positive?
After scanning multiple times and being told my system is clean, at random intervals, I get an alert stating that I have a virus called :GT:JS.RogerDldr.1.719D65B5. This is what the alert said: We blocked this dangerous page for your protection: https://premierlawns.co.uk/new-lawn-care/ Threat name: Trojan.Generic.35490309…
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bitdefender run does not clear Yahoo Redirect virus - any solutions?
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Change ports Bitdefender uses
I've had an issue since installing Bitdefender where one of my other programs has stopped running because it is trying to use Port 8000 but that Port is being taken up by Bitdefender. Is there any way to change which Ports Bitdefender uses so my other program can run correctly? Or is there a way for me to set it up so both…
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Firewall creating rules with invalid program paths
Following the latest update I have had issues with applications being blocked from accessing the internet even though it appears there is a firewall rule allowing access. When I edit the rule I discover that the program path contains an incorrect drive letter - either a valid drive but not the location of the program file…